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Vernon Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.87 (572 reviews)

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4.87

Based on 572 reviews, last reviewed 3rd Mar 2026

111% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Better than my solicitor! Everyone who I spoke with, from the super helpful women answering the phones to everyone who helped when my solicitor let me down. They were compassio... Read more Reviewed on: 3rd March 2026

Latest lowest rating:

1

Pre-historic Need to write letters with more empathy. Reviewed on: 19th March 2024

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About this product

Vernon Building Society provide a range of mortgages.

You can apply for a Vernon Building Society mortgage in branch by booking an appointment with a Mortgage Advisor, or you can apply over the phone.

Vernon Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Vernon Building Society before, you can also leave a review and share your experience.

Vernon Building Society Mortgages reviews (572)

Review of the Vernon Building Society, Mortgages:

Don't always believe

Money tooken for house valuation and it is our fault that we didn't wait for the answer first. But customer advisor was saying "no need to woried all should be okay, all looks good". Declined because of that there is gaps for last 4 years working (it is not true). Money for deposit are from student finance (Not true as well). Not even given a chance to prove that that it is not true. "You are in risk beacuse of Covid-19". So why giving a hope.. I do not recommended Reviewed on: 16th July 2020

Helpful and friendly

Wonderful service. The advisor went through the process step by step and provided advice. Reviewed on: 26th June 2018

Helpful

Feels like a more personal building society than a mass organisation Reviewed on: 21st June 2018

Excellent service

The mortgage advisor was very helpfil and extremely knowledgeable Reviewed on: 19th June 2018

Fair

Have more shops in different areas as I live in Wilmslow. Reviewed on: 13th June 2018

Great customer service

I contacted the Vernon enquiring about a mortgage into retirement age. I was unsure about the processes and apprehensive about it all due to my lack of knowledge about mortgages. The mortgage adviser explained it all in simple terms and ease for me to understand. Great service. Reviewed on: 13th June 2018

Never a problem

Have been a Vernon customer for a very long time. Always been dealt with in a professional way. Cannot fault the service provided Reviewed on: 6th June 2018

Warm and friendly

I would like to say how wonderful it was dealing with the Vernon. Everytime I rang up to enquire about a mortgage the advisor was really friendly and very knowledgeable Reviewed on: 6th June 2018

Fantastic

Enquired about a mortgage for my sons first house purchase. Was given lots of useful information and provided various options available Reviewed on: 6th June 2018

Excellent service from start to finish

Extremely professional and caring. From the off we were put at ease by Caroline who had a genuine empathy with what we were looking to achieve. We received an offer within a few weeks and the matter completed shortly after. A very stress free exercise and would highly recommend the Vernon Reviewed on: 4th June 2018

Self Build Loan

Very efficient and you can speak to someone quickly. Would definitely recommend them to everyone. Reviewed on: 4th June 2018

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