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Virgin Money: Credit cards reviews

Name: Credit cards
Rating: 3.84 (802 reviews)

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3.84

Based on 802 reviews, last reviewed 12th Feb 2026

200% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

63%

11%

20%

Latest highest rating:

5

Easy to use app. Easy to use app. But shame about delays on updates. Reviewed on: 22nd January 2026

Latest lowest rating:

1

Very disappointing experience with Virgin Money. Very disappointing experience with Virgin Money. I applied for this credit card specifically because of the advertised 30 months 0% balance transfer o... Read more Reviewed on: 12th February 2026

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About this product

Virgin Money offers a range of credit cards with various features to suit different needs.

Options include cards with 0% interest on balance transfers and purchases for an introductory period, cashback, and no foreign transaction fees. The cards can be managed through the Virgin Money Credit Card app.

Virgin Money credit card reviews help you find out what it’s really like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

Virgin Money Credit cards reviews (802)

Review of the Virgin Money, Credit cards:

Always helpful

Never had bad service from them, always helpful and always keep you updated with changes and offers. Reviewed on: 14th December 2018

Hard work sorting out issues

Phoned to raise a dispute with a payment. I am going to be posted a form rather than being able to do it on line. If I do want to do it electronically, I have to phone again (when the dispute dept is open) and ask if that is possible. The call taker cannot do that for me. All rather inefficient and inconvenient for customers. Reviewed on: 31st January 2019

Reply from Virgin Money Hi there, I'd be happy to run this by the team again for you if you'd like to email your details across to [email protected]. Thanks, Holly Response date: 1st February 2019

Great Card, Great Service, No Fuss

My Virgin Credit Card allows me to be flexible when it comes to affording life's little pleasures. With a long interest-free payback period I don't have to worry about additional charges. There are regular updates regarding benefits and new offers. The website is very easy to navigate and allows me to keep track of my spending and change my payments accordingly to suit my budget. Reviewed on: 31st January 2019

User friendly

Fantastic products and offers for existing customers as well as new customers. User friendly website, easy to manage account, jargon free and friendly, helpful staff over phone. Reviewed on: 31st January 2019

Annoying

I have a new debit card which I tried to add to pay some money. The site won't allow me to add it because the 26 digit number is the same and just the date had changed. Too hard. Reviewed on: 31st January 2019

Reply from Virgin Money Hi Wendy, I'd be happy to take a look into this for you if you'd like to email your postcode and contact number over to [email protected]. Thanks, Holly Response date: 1st February 2019

great customer service

problems happen how you deal with them is key communication has to be clear and understanding the issues vital Reviewed on: 31st January 2019

No hassle

Just don't have any hassle, easy to manage online Reviewed on: 30th January 2019

Website very frustrating

A very poor constructed website that frustrates in order to just pay a credit card. There is no app like every other credit company or bank that makes it easier for people to pay as they go. If I had known this and how awkward the website is, I would have gone with another credit card. Reviewed on: 30th January 2019

Reply from Virgin Money Hi Paul, thanks for your feedback. We're working on an app at the moment so as soon as we get the green light, we'll let you know more about that. Thanks, Lindsay. Response date: 31st January 2019

Great financial company

Virgin are fantastic to deal with. Excellent online portal, looks very secure and easy to navigate. With Virgin your made to feel special. Their products are very competitive. Reviewed on: 30th January 2019

I am made to feel valued

With Virgin you are made to feel valued. Thry provide a financial solution at a fair price, offering great products that help people like me. Reviewed on: 30th January 2019

Great service

Got approved for these cards straight away. If you have any issues they respond very quickly and are very helpful. The offers on 0% are great too. Reviewed on: 29th January 2019

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