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Virgin Money: Credit cards reviews

Name: Credit cards
Rating: 3.84 (802 reviews)

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3.84

Based on 802 reviews, last reviewed 12th Feb 2026

200% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

63%

11%

20%

Latest highest rating:

5

Easy to use app. Easy to use app. But shame about delays on updates. Reviewed on: 22nd January 2026

Latest lowest rating:

1

Very disappointing experience with Virgin Money. Very disappointing experience with Virgin Money. I applied for this credit card specifically because of the advertised 30 months 0% balance transfer o... Read more Reviewed on: 12th February 2026

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About this product

Virgin Money offers a range of credit cards with various features to suit different needs.

Options include cards with 0% interest on balance transfers and purchases for an introductory period, cashback, and no foreign transaction fees. The cards can be managed through the Virgin Money Credit Card app.

Virgin Money credit card reviews help you find out what it’s really like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

Virgin Money Credit cards reviews (802)

Review of the Virgin Money, Credit cards:

Trying to resolve an issue...

I have been trying to resolve an issue with Virgin Money since the 25th November, and due to misinformation has now landed me in quite an awful situation, subsequently I'm now being penalised for their mistakes, which if the correct information was provided in the first instance the issue would have been resolved. First line customer services are inexperienced, have a lack of knowledge of most things it seems, poor phone etiquette and a general sense that they just don't care. I have spent so much time on hold from my initial calls, through to being COLD transferred on numerous occasions to the incorrect department, requiring me to reiterate the reason for my call. The mistake they caused will apparently take up to 8 weeks through their complaints team to resolve... which then puts me in a very precarious financial situation due to the circumstances I've been placed in, which being a mistake on their part, this should be looked at as a priority! Severely disappointed with the service offered from all accounts, and certainly will not be using their services again once this issue is finally resolved IF it get's resolved, because from my experience so far, I am not confident. I'd would urge anyone to seriously rethink their options before considering Virgin Money, any mistakes they make, you will almost certainly be penalised for! Reviewed on: 13th December 2021

Perfect, Easy and Painless

What else is there be said.... Perfect, Easy and Painless Reviewed on: 28th January 2019

Excellent

Excellent customer service fast and reliable Reviewed on: 28th January 2019

Just great

Easy to get. Good promotional offers. Easy payments! Reviewed on: 28th January 2019

Quick and easy

Easy to transfer balance from other card, very helpful and pleasant to deal with. Reviewed on: 27th January 2019

Friendly card companion

The card updates are very prompt, and the customer assistance is very good Reviewed on: 27th January 2019

excellent

easily find what information i'm looking for, from promotional offers to easy payements Reviewed on: 27th January 2019

great service

Easy to use online, very helpful staff over the phone, great offers. What more can I say? Would highly recommend Reviewed on: 27th January 2019

No app

Why dont you have an app to make things simpler ? Reviewed on: 26th January 2019

Reply from Virgin Money Hi Adam, we don't currently have an app but it is something we're working on. We'll share news and when it will be available as soon as we can! Thanks, Jane Response date: 29th January 2019

Easy to use website

I have found that the Virgin Money credit card website is so easy to use and always a quick response to any questions asked or transaction entered Reviewed on: 26th January 2019

Simple, straightforward and efficient

Always find virgin credit cards very easy to service. Website is user-friendly; fast and reliable balance transfers and great communication regarding offers. Reviewed on: 26th January 2019

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