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Virgin Money: Credit cards reviews

Name: Credit cards
Rating: 3.84 (802 reviews)

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3.84

Based on 802 reviews, last reviewed 12th Feb 2026

200% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

63%

11%

20%

Latest highest rating:

5

Easy to use app. Easy to use app. But shame about delays on updates. Reviewed on: 22nd January 2026

Latest lowest rating:

1

Very disappointing experience with Virgin Money. Very disappointing experience with Virgin Money. I applied for this credit card specifically because of the advertised 30 months 0% balance transfer o... Read more Reviewed on: 12th February 2026

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About this product

Virgin Money offers a range of credit cards with various features to suit different needs.

Options include cards with 0% interest on balance transfers and purchases for an introductory period, cashback, and no foreign transaction fees. The cards can be managed through the Virgin Money Credit Card app.

Virgin Money credit card reviews help you find out what it’s really like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

Virgin Money Credit cards reviews (802)

Review of the Virgin Money, Credit cards:

Trying to resolve an issue...

I have been trying to resolve an issue with Virgin Money since the 25th November, and due to misinformation has now landed me in quite an awful situation, subsequently I'm now being penalised for their mistakes, which if the correct information was provided in the first instance the issue would have been resolved. First line customer services are inexperienced, have a lack of knowledge of most things it seems, poor phone etiquette and a general sense that they just don't care. I have spent so much time on hold from my initial calls, through to being COLD transferred on numerous occasions to the incorrect department, requiring me to reiterate the reason for my call. The mistake they caused will apparently take up to 8 weeks through their complaints team to resolve... which then puts me in a very precarious financial situation due to the circumstances I've been placed in, which being a mistake on their part, this should be looked at as a priority! Severely disappointed with the service offered from all accounts, and certainly will not be using their services again once this issue is finally resolved IF it get's resolved, because from my experience so far, I am not confident. I'd would urge anyone to seriously rethink their options before considering Virgin Money, any mistakes they make, you will almost certainly be penalised for! Reviewed on: 13th December 2021

Excellent service

This Bank has excellent customer service and an easy online banking app Reviewed on: 10th January 2019

Purple Virgin, The Prince of Credit Cards

My application was sympathetically received and approved. Virgins excellent Internet Site shows all your details, history and further offers on your screen when ever you wish to view it. I have had a good experience here and am confident that will continue. Reviewed on: 9th January 2019

Thinking for the customer

My Virgin Card was quick to apply for and offered the best interest free purchase period on the market, which is what I wanted the card for. The web interface to manage my card is clear and easy to use, and the call centre has always been most helpful when I’ve had enquiries. I would definitely recommend Reviewed on: 9th January 2019

Fantastic product

Probably the best credit card I’ve ever had. Great product with plenty of offers which allow me to keep my costs to minimum whilst providing me with flexibility. Reviewed on: 9th January 2019

Reliable Credit provider

I’ve been a Virgin customer for a number of years .. Thier balance transfers have helped me out at short notice and provided me with peace of mind .The rates are excellent and they are the only Credir Card provider I trust completely... Second to Non all round finance experts ... I would highly recommend being a Virgin Money Customer . Reviewed on: 9th January 2019

Honest, professional, and they actually listen when you talk to them !!

I made some silly mistakes when setting up my account, and Virgin Money's Customer Service line (In Britain) were really understanding. They treated me with respect all the way through putting it right, and never got at all annoyed when they had to repeat themselves because of a Mental Heath condition that I have. Thanks Virgin ! Oh, and your Broadband/TV are great too !! Reviewed on: 9th January 2019

The best "Do it all" credit card around !!

A really versatile Credit Card, with a great easy to use website :-) I did have a question about my account and Customer services were really helpful with the fact that i'm not great on computers. They gave me all my options, and didn't mind having to keep repeating themselves because of my awful memory. Thanks virgin (Love your TV too !) Reviewed on: 9th January 2019

Impressive

Very satisfied , helpful and sensitive staff. Tailored financial assistance I would recommend virgin credit card to anyone anytime. Thank you for your good custom Reviewed on: 8th January 2019

a very good service

I am delighted with virgin money . thank you so much Reviewed on: 8th January 2019

Great credit card

Great credit card fab 0%rate easy to apply and easy to make payments Reviewed on: 8th January 2019

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