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Virgin Money: Essential Current Account reviews

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3.05
Based on 142 reviews, last reviewed 28th Jan 2026
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Latest highest rating:

4

Branch has a car park, and parking is normally possi... Branch has a car park, and parking is normally possible. Internal cash machines usually operational and available. Queue at tellers desk normally arou... Read more Reviewed on: 28th January 2026
Michael D Watson's avatar
Michael D Watson

Latest lowest rating:

1

Completely useless, l have been on the phone for ove... Completely useless, l have been on the phone for over two hours no response Reviewed on: 4th June 2024
Gul's avatar
Gul
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About this product

The Virgin Money Essential Current Account is no longer available to new customers.

Virgin Money reviews help you find out what it’s really like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

Virgin Money Essential Current Account reviews (142)

Review of the Virgin Money, Essential Current Account:

Just godawful.

1
Just godawful. Consistently on hold for at least 40 mins. One alert where they asked me to contact them. After over an hour on hold, I gave up and tried another number. They looked at the account and said there was nothing wrong - although they verified that the alert had indeed come from them. Then online account was blocked - again, spent ages on hold on a Sunday when their hours were showing as open. But then it had to be referred to another department and they weren't open until Monday. So tried again on Monday and got everything resolved in about 5 mins - but was on hold for 45 mins to get there. So many problems with their new system. I really hope they get this sorted soon because it's a miserable experience having to deal with their very inaccessible customer support and appalling wait times. Reviewed on: 15th August 2022
ertyu's avatar
ertyu

A free account with some nice perks

4
I signed-up to this account because of the perks. I'm on the go quite a lot, so the lounges and train discounts help....and it's FREEEEE! Reviewed on: 4th October 2014
HappyCustomer's avatar
HappyCustomer

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