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Waggel: Pet Insurance reviews

Name: Pet Insurance
Rating: 4.85 (1239 reviews)

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4.75

Based on 1,239 reviews, last reviewed 7th Nov 2024

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Easy to set up the insurance quickly online for my c... Easy to set up the insurance quickly online for my cat, amazing extras and perks with the insurance to give extra value for money! This is the first t... Read more Reviewed on: 24th August 2024

Latest lowest rating:

1

Waggle are a joke avoid like the plague Made a claim for dental on my dog it was refused because 7 months previous at 6 monthly check up vet said mild build up of tartar which was treated wi... Read more Reviewed on: 7th November 2024

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About this product

Before taking out a new pet insurance policy, check customer reviews to be confident that the provider is reputable. We’ve got plenty of Waggel pet insurance reviews to help you understand more about the provider.

Waggel provides pet insurance for cats and dogs. Unlike many insurers, Waggel does not offer different types of policies but instead offers one all-inclusive policy. The policy provides access to 24/7 vet video calls as well as consultations with behaviour and nutrition specialists. Waggel policyholders can benefit from a simplified online claims process, as well as new rewards and perks every month.

If Waggel sounds like the right insurer for you, gain valuable insight into the provider by reading our Waggel pet insurance reviews. Find out how satisfied customers have been with the all-inclusive policy. Learn more about the claims process and how simple policyholders have found it. Find out why customers chose Waggel and whether they would renew their policy with the provider. All of this and more can be found in the reviews on Smart Money People.

Have you had a pet insurance policy with Waggel? Share your experience by writing an honest review and help other pet owners doing their research. Tell us why you chose Waggel as your pet insurance provider, and whether it has lived up to your expectations. Tell us what animal you insured and how secure you have found the all-inclusive policy. If you’ve had experience with the customer service team or claims process, share details with our Smart Money People community. Whether good or bad, leave a Waggel pet insurance review today. Together, we can help people like you make better financial decisions.

Waggel Pet Insurance reviews (1239)

Review of the Waggel, Pet Insurance:

SCAM SCAM SCAM!

SCAM SCAM SCAM! Please please please do not insure your pet with Waggel it’s a complete scam and is runned by unprofessional people. I’m never one to write review but will do my utmost best to expose Waggel Pet Insurance. They will do their best not to pay out for any condition whatsoever. My French Bulldog got an eye ulcer before Christmas while he had his head out of the window – he had eye surgery which cost £8k. Submitted the claim to Waggel and they said that is a pre-existing condition! They have no empathy or emotion…please please please do not use Waggel. I have emailed the CEO of Waggel to express my concerns: [email protected] And to Hannah: [email protected]. And guess what……no reply! Stacey, Rebecca and Mareia from Waggel are all completely unprofessional and don’t have no knowledge. Waggel will remove notes from Vets reports and will not disclose all the notes to make it a pre-existing condition so they don’t pay out. They have put on my profile for my French Bulldog that his pre-existing condition is Brachycephalic Ocular Syndrome. ALL FLAT FACE BULLDOGS HAVE THIS CONDITIONS. I urge you to stay away from Waggel – you may think it’s cheaper but in the long run you will pay the price. Please use well established companies like ManyPets or PetPlan so much more better. As a result of Waggel declining the claim will have to re-mortgage my house to pay the £8K vet bill. If you need any further help or guidance before you think of signing up to Waggel please email me and will be happy to explain my experience with Waggle: [email protected] Mareia – no need to reply to this review by stay it is a pre-existing condition! It’s a copy and paste job! Will refer to Financial Ombudsman Service and small courts claim. _____________________________________ See below email sent to CEO: Sent: 02 January 2024 19:02 Subject: Fw: FORMAL COMPLAINT - URGENT DISPUTING EYE ULCER CLAIMS Dear Andrew, Happy New Year! Firstly, would like to introduce myself as a policy holder at Waggel. I have been dealing with Waggel for my claims and its been nothing but stressful and mentally exhausting. I have dealt with Stacey, Rebecca and Mareia from your team. Waggel are still refusing to pay out for Bear's claim for an eye ulcer with Mareia from your complaints department giving no explanation for my complaint raised other than my dog has Brachycephalic Ocular Syndrome. This is legally not right to decline my claim as all Pugs, Bulldogs have this condition from birth. If this is the case Waggel should not be insuring this kind of breed? My personal conditions are outlined below and reasons why my dog got the eye ulcer as per my email on the 23rd Dec (please kindly see below). Andrew - can I also bring this to your attention from The Ralph Clinic - who did Bear's eye surgery: I apologise for not being able to sort this out sooner for you as I am sure it has caused a lot of undue stress over the past two weeks. I can see that the insurance company has included part of my statement in their reason for exclusion, however, they have left out the end of the statement where I stated that I do not believe that the entropion caused Bear's ulcer. I will write to them in more detail to dispute this for you, as Bear's underlying conformational abnormalities (brachycephalic ocular syndrome) are not unique to him, and affect every brachycephalic dog from birth to some degree. This case was the deterioration of an infected corneal ulcer, rather than the type of ulcer that is caused by lower medial entropion. Thank you for your patience, please leave this with me for now and I will get back to you as soon as I have more information for you. Kind regards, Reviewed on: 4th January 2024

Great insurance, perfect for my kitty

I don't need to say much, everything I have experienced so far has been top notch! Thanks! Reviewed on: 17th September 2020

'Paws for thought'

As a new doggie owner I was concerned that I did my very best for the pooch that was about to join our family. There are SO many websites and companies out there that it can seem very overwhelming. Waggel was easy to use and understand. I love the updates that I receive and the website has some excellent information. I feel that we are in good hands! Reviewed on: 17th September 2020

Frictionless to deal with, peerless customer service

Having transferred to Waggel after a negative first experience with another insurer, it was with some trepidation I entered into my first claim with Waggel. I needn't have worried. The process of raising a claim was so easy, a very brief simple online submission was all that was required to get things moving, and Waggel did the rest. No manual filling in of paperwork and dropping this off at the vets as I had to do previously. When I needed to contact customer service when the vet had an issue, it was easy to do so via the online chat on my mobile. The customer service experience was excellent, with the Waggel rep just telling me not to worry, he'd call the vet directly and sort everything out. Which was exactly what he did, and the claim was processed quickly and painlessly. Highly recommend. Reviewed on: 17th September 2020

Forward thinking insurance provider who care about your pets

Very impressed with Waggel so far. Excellent extras included that are genuinely helpful sets them apart from other providers. The price is very competitive and they really care about your pets. Reviewed on: 17th September 2020

Expensive, but easy to use and comprehensive cover

The process of applying for this insurance was honestly second to none. I did it in my 10-minute lie-in before dragging myself out of bed for work. Done and dusted and my two cats were sorted for lifetime cover starting within 14 days. The rewards were a bit out of my price range, but certainly more than I've seen from other providers and I certainly have a look now and again. The only thing that could improve my impression of Waggel would be an app! :) Reviewed on: 17th September 2020

Very helpful and prompt company.

Website was informative and it was easy to sign up for insurance. I wanted some advice and they were quick to respond and it felt you were talking to a friend. Their chat line was excellent and I had a follow up email to make sure I was happy with the advice I was given. A very professional company. Will definitely recommend them to my friends. Reviewed on: 17th September 2020

Great staff

Every one I have spoken is so helpful and efficient.Wilma SJ Reviewed on: 17th September 2020

3 pet cats, yet to claim

good price, not yet needed to claim Reviewed on: 17th September 2020

Fuss free insurance

Great idea. Easy to use website, quick and clear and fair priced Reviewed on: 16th September 2020

No need to haggle with waggle!

Straight forward pet insurance at a sensible price. Policy easily set up on-line. Reviewed on: 16th September 2020

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