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Zempler Bank (formerly Cashplus): Current accounts reviews

Name: Current accounts
Rating: 4.85 (7185 reviews)

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4.85

Based on 7,185 reviews, last reviewed 12th Jun 2025

67% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Excellent service and ontime resolution to the query Excellent service and ontime resolution to the query Reviewed on: 12th June 2025

Latest lowest rating:

1

Worst of them all Insane charges, poor customer support, how are they even in this award Reviewed on: 9th April 2025

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About this product

Zempler Bank offer two personal current accounts – the Freedom account and the Activeplus account.

The Freedom account has no monthly fees and the Activeplus account is £5.95 per month. There may be fees for sending money and withdrawing or paying in cash. Both accounts come with the option to add on an overdraft.

Zempler Bank reviews help you find out what it’s really like to be a customer. If you’ve used Zempler before, you can also leave a review and share your experience.

Zempler Bank (formerly Cashplus) Current accounts reviews (7185)

Review of the Zempler Bank (formerly Cashplus), Current accounts:

Delighted to vote for Cashplus

I am already with Cashplus for quite a few years and I am so glad that Cashplus is now a bank and so delighted to nominate Cashplus for the British Bank Awards. It is such a straightforward account to use and customer service is always so polite and helpful. Definitely only on the positive side. Reviewed on: 13th March 2021

Excellent service and ontime resolution to the query

Excellent service and ontime resolution to the query Reviewed on: 12th June 2025

Zempler account is reliable and you can manage your...

Zempler account is reliable and you can manage your money online 24/7 ,, you can also have overdraft and credit card ,, it’s absolutely amazing better than some high street bank Reviewed on: 12th June 2025

A good app based account but not the best value

It's a good app based bank account but some of their recent communications are not clear and I've had to call before to clarify some of the account charges. They seem to be more focused on business accounts now. On the plus side, you never need to wait long to get in touch with their support. Reviewed on: 12th June 2025

I’ve been a Cashplus customer for over 2 years, and...

I’ve been a Cashplus customer for over 2 years, and I recently went through the rebrand to Zempler Bank. Honestly, the transition was smoother than expected — my card still works, the app looks cleaner, and the core features I rely on (like instant notifications and expense tracking) are still there. I like that they’re now officially a bank; it gives me a bit more confidence in using them for my business account Reviewed on: 21st May 2025

I’ve been with Zempler since it was Cashplus I’ve be...

I’ve been with Zempler since it was Cashplus I’ve been with them for years and there amazing I wouldn’t bank with anyone else, but an overdraft would be nice lol Reviewed on: 2nd May 2025

I have been a customer for a while excellent service

I have been a customer for a while Reviewed on: 21st April 2025

Happy to be here.

For many years I have been a customer of Cashplus, now Zempler Bank, and the friend I recommended is still with them as well. Being able to make regular payments from my account is a great asset, I hope it continues to give great service in years to come. Only contacted customer service once in the years I have been a customer, service was brilliant, I feel it has great benefits to any customer who joins. Reviewed on: 21st April 2025

Easy use

Very easy to navigate the site,and having a euro card is an added bonus whilst on holiday, Plus 2 tier security. Reviewed on: 20th April 2025

They simply do what they say they will do.

They simply do what they say they will do and customer services are always friendly, helpful and polite Reviewed on: 18th April 2025

Great experience.

Great experience. The customer service is excellent Reviewed on: 16th April 2025

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