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Zopa: Personal loan reviews

Name: Personal loan
Rating: 4.91 (69091 reviews)

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4.91

Based on 69,091 reviews, last reviewed 25th Jun 2026

63% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

95%

Latest highest rating:

5

Smooth application, good communication They called me directly to clarify a couple of details — which I appreciated rather than it dragging out over email. Once that was sorted, everything ... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

Value for money I got my loan without any difficulty and it was a quick response. Reviewed on: 6th March 2026

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About this product

Zopa is an award-winning personal loan provider.

When you apply for a Zopa loan, you’ll see your personalised loan rates in just three minutes so you know exactly what you could get. Checking your rates won't affect your credit score. If your loan’s approved, you’ll get the money within two hours.

Zopa personal loan reviews help you find out what it’s really like to be a customer. If you’ve used Zopa before, you can also leave a review and share your experience.

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Awards

Best banking app 2026

Awarded to the bank rated highest in customer reviews for their banking app.

Zopa Personal loan reviews (69091)

Had a couple of loans, straightforward application e...

Had a couple of loans, straightforward application easy to understand & can make additional payments when you like from £10 upwards, unlike other providers who want a minimum of at least your monthly payment. Reviewed on: 9th January 2024

An online system that works with the customer.

An online system that works with the customer. Easy to transact with and obtain up to date information on the loan. Also make repayments and arrange direct debts Reviewed on: 9th January 2024

I could not be happier with my experience with Zopa.

I could not be happier with my experience with Zopa. Hassle free from start to finish. Zopa delivered everything that was promised. Fantastic service. Definately recommend Zopa. Reviewed on: 9th January 2024

Excellent

Really quick & easy to navigate & secure a loan Reviewed on: 9th January 2024

Excellent customer service and support is always off...

Excellent customer service and support is always offered. Reviewed on: 9th January 2024

Beyond first class for a loan provider!

When I neeed to raise some finance I came across Zopa . Being careful who I borrowed from was important to me. Having read through some reviews I was drawn to their customer service. I mean it’s not all about the money but these guys delivered and their app is amazing. All the loan info at a touch of a button. Would I recommend to family and friends? Too right I would. No difficulties in accessing informed information as everything you need to know is sent before you sign. Would I use this lender again once my loan is paid??? Only if they would have me. Team Zopa are lenders who lend without drama. Reviewed on: 9th January 2024

Easy fast and appropriate to my needs without pressu...

Easy fast and appropriate to my needs without pressure to borrow in a high risk way. Appropriate and clear borrowing guidelines and sensible safe borrowing requirements. Reviewed on: 9th January 2024

Your not just a number at the mercy of a computer de...

Your not just a number at the mercy of a computer decision. You speak with a loan officer who explains the terms and understand your circumstances. Very good job team at Zopa Reviewed on: 9th January 2024

Very fast service,easy to apply and app is fantastic.

Very fast service,easy to apply and app is fantastic.tells me when loan ends, payments made and balance left and can request a settlement figure instantly Reviewed on: 9th January 2024

Money is bank in two hours and app is so easy to use...

Money is bank in two hours and app is so easy to use very good service well done Reviewed on: 9th January 2024

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