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Zopa: Personal loan reviews

Name: Personal loan
Rating: 4.91 (69084 reviews)

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4.91

Based on 69,084 reviews, last reviewed 19th May 2026

14% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

95%

Latest highest rating:

5

Easy to us app and find information Easy to us app and find information Reviewed on: 19th May 2026

Latest lowest rating:

1

Value for money I got my loan without any difficulty and it was a quick response. Reviewed on: 6th March 2026

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About this product

Zopa is an award-winning personal loan provider.

When you apply for a Zopa loan, you’ll see your personalised loan rates in just three minutes so you know exactly what you could get. Checking your rates won't affect your credit score. If your loan’s approved, you’ll get the money within two hours.

Zopa personal loan reviews help you find out what it’s really like to be a customer. If you’ve used Zopa before, you can also leave a review and share your experience.

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Zopa Personal loan reviews (69084)

Very easy and great rates

Excellent application and online management of account. Zopa even email me to tell me of better rates, I don’t know how many other banks would do that! Fantastic experience overall and I wouldn’t hesitate to recommend zopa to others. Reviewed on: 3rd January 2018

Ok

Seemed ok at start,are not keen for existing customers to move to better deals. Reviewed on: 3rd January 2018

Brilliant easy so much better rates than a bank

Great communications when needed and straight forward would recommend and use again Reviewed on: 3rd January 2018

Great customer service

Zopa has given me great customer service since taking my loan out with them over a year ago. Anytime I have a query their customer service leaves me with a satisfied conclusion. Thanks Zopa! Reviewed on: 3rd January 2018

Outstanding

Iv worked in customer service for over 13 years and can say the service zopa offer and the staff they employ are 2nd to none simply the best always professional and i love the website easy to use. Reviewed on: 3rd January 2018

Can't complain

Not had to deal with any customer services just pay my bill every month. Rates are brilliant compared to other loan companies I tried. Reviewed on: 3rd January 2018

Easy, no hassle & extremely clear

brilliant experience. very flexible with date changes - clear, no jargon approach with paperwork and where your payment goes and what it's broken down into & exceptional customer service. Reviewed on: 3rd January 2018

Great, prompt service

On second loan from zopa, never had a problem, excellent service. Reviewed on: 3rd January 2018

Good old fashioned service

The dealings I have had have always been quick, concise and a pleasure. I would wholeheartedly recommend Zopa to anyone looking for a loan at a very competitive rate. Great service from a great company. Reviewed on: 3rd January 2018

Great Company

Service is exceptional and loans are very competitive rates Reviewed on: 3rd January 2018

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