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Zopa: Personal loan reviews

Name: Personal loan
Rating: 4.91 (69091 reviews)

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4.91

Based on 69,091 reviews, last reviewed 25th Jun 2026

63% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

95%

Latest highest rating:

5

Smooth application, good communication They called me directly to clarify a couple of details — which I appreciated rather than it dragging out over email. Once that was sorted, everything ... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

Value for money I got my loan without any difficulty and it was a quick response. Reviewed on: 6th March 2026

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About this product

Zopa is an award-winning personal loan provider.

When you apply for a Zopa loan, you’ll see your personalised loan rates in just three minutes so you know exactly what you could get. Checking your rates won't affect your credit score. If your loan’s approved, you’ll get the money within two hours.

Zopa personal loan reviews help you find out what it’s really like to be a customer. If you’ve used Zopa before, you can also leave a review and share your experience.

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Awards

Best banking app 2026

Awarded to the bank rated highest in customer reviews for their banking app.

Zopa Personal loan reviews (69091)

Zopa are extremely responsive, flexible and have ma...

Zopa are extremely responsive, flexible and have managed my loan really well. I have been able to overpay without penalty and they are always supportive. Reviewed on: 28th February 2025

Very straight forward & very quick to process my loan.

Very straight forward & very quick to process my loan. Reviewed on: 28th February 2025

Easy process.

Easy process. Quick results. Good customer service. Reviewed on: 28th February 2025

Great APP

Statements on app so easy to keep track of spending and when payments are due and have been taken. Reviewed on: 28th February 2025

A great friendly team to deal with, no hard sell.

A great friendly team to deal with, no hard sell. Very responsive when contacting them Reviewed on: 28th February 2025

They're not the best when it comes to customer service.

They're not the best when it comes to customer service. You have to send several emails to get anywhere Reviewed on: 28th February 2025

Very poor customer service representative

Called customer services and your representative couldn’t wait to get me off the phone as a good customer who has had two loans over a period of time I felt very dejected Reviewed on: 28th February 2025

Very easy to follow instructions.

Very easy to follow instructions. Reviewed on: 28th February 2025

Very easy to use, customer services outstanding

Very easy to use, customer services outstanding Reviewed on: 28th February 2025

Fast, efficient and professional

Fast, efficient and professional Reviewed on: 28th February 2025

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