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HSBC reviews

HSBC Logo
Rated Good • 3.51/5

HSBC reviews

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Unverified business Last reviewed within 7 days
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  • FCA approved and regulated
    FCA approved and regulated
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Good based on 2,157 product reviews

Average score of 3.51/5
5 star
43%
4 star
21%
3 star
10%
2 star
5%
1 star
21%
Reviews for HSBC have trended positively over the past 90 days

HSBC scores well for its easy-to-use app and friendly customer service both online and in branches. Many appreciate the competitive mortgage rates and smooth remortgage process. However, some find customer service slow with long waits and poor communication. The app occasionally glitches or lacks features. Branch availability and opening hours can be inconvenient.

Positive themes

  • HSBC's app is easy to use and packed with handy features for everyday banking.
  • HSBC offers helpful and friendly customer service both online and in branches.
  • HSBC provides competitive mortgage rates and smooth remortgage processes.

Negative themes

  • HSBC's customer service can be slow with long waits and poor communication.
  • HSBC's app and online banking sometimes glitch or lack key features.
  • HSBC has poor branch availability and inconvenient opening hours.
Summarised by AI
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About HSBC

HSBC is a global financial institution that provides financial services to customers in over 60 countries.

HSBC was originally founded in 1865 in Hong Kong and gradually expanded its services across the world. Today, HSBC UK is headquartered in Birmingham and serves over 14m people across the UK.

HSBC offers a wide range of products across banking, lending, investing and insurance.

HSBC at a glance

Contact details

Phone
0345 740 4404
Social media

Reviews for HSBC

Showing 11 of 2157 company reviews • Last reviewed within 7 days

My experience with HSBC has been absolutely perfect.

Bank account • 30th January 2026

My experience with HSBC has been absolutely perfect.

{"display":"Tunde E","full_name":"Tunde E","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Excellent financial service

Bank account • 30th January 2026

Reiiable and informative. Good communicator

{"display":"Peter Champlin","full_name":"Peter Champlin","avatar":{"url":"\/assets\/uploads\/avatars\/users\/701124.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Very good service.

    Very good service i have have account now 10 years l and I am very happy with HSBC.

    {"display":"Zaid","full_name":"Zaid","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Bank account
    Zaid 28th January 2026
  • 5/5

    Great service. .

    Been with them for years and can’t fault them as they have always been accessible if needed

    {"display":"Gemma Stafford","full_name":"Gemma Stafford","avatar":{"url":"\/assets\/uploads\/avatars\/users\/655529.png"}}'s avatar
    Bank account
    Gemma Stafford 26th January 2026
  • 5/5

    I have always been with HSBC and would never want to...

    I have always been with HSBC and would never want to change banks. Their online banking is efficient and I often go into the branch... I have always been with HSBC and would never want to change banks. Their online banking is efficient and I often go into the branch and the staff are always friendly and extremely helpful. I have recently needed to book an appointment to chat about a credit card and it was all done very professionally. Read more Read less

    {"display":"LN","full_name":"LN","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Bank account
    LN 24th January 2026
  • 4/5

    They dont give out loans easily but have a big overd...

    They dont give out loans easily but have a big overdradt, i suppose its easier to try and rely on it more.

    {"display":"Nur","full_name":"Nur","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Bank account
    Nur 23rd January 2026
  • 5/5

    Perfect service and the app is a very useful tool fo...

    Perfect service and the app is a very useful tool for managing my finances

    {"display":"David N","full_name":"David N","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Bank account
    David N 23rd January 2026
  • 5/5

    I m with HSBC for 8 years now and I never had any is...

    I m with HSBC for 8 years now and I never had any issue with them. Reliable bank and quite good customer service as well.

    {"display":"Mihai A","full_name":"Mihai A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Bank account
    Mihai A 23rd January 2026
  • 5/5

    HSBC Bank services are extremely good, but they miss...

    HSBC Bank services are extremely good, but they miss more products like award/points/money back cards, additional finance/savings support, etc. Overall, I'm very happy but I... HSBC Bank services are extremely good, but they miss more products like award/points/money back cards, additional finance/savings support, etc. Overall, I'm very happy but I believe they could do better by using new product strategies with existing customers. Read more Read less

    {"display":"Agustin Valera","full_name":"Agustin Valera","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1331533.png"}}'s avatar
    Bank account
    Agustin Valera 23rd January 2026
  • 3/5

    Current Account holder 13 years

    Very hands off most of the time been a current account holder for 13 years with really no issues. It can be an issue stopping... Very hands off most of the time been a current account holder for 13 years with really no issues. It can be an issue stopping direct debits without cancelling the card or having customer support understand my queries Read more Read less

    {"display":"Cj","full_name":"Cj","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Bank account
    Cj 23rd January 2026
  • 5/5

    very intuitive mobiel phone app and trusted corporation

    very intuitive mobiel phone app and trusted corporation

    {"display":"Andrew C","full_name":"Andrew C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Bank account
    Andrew C 23rd January 2026

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