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HSBC reviews

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Rated Average 3.42/5

HSBC reviews

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Unverified business
Last reviewed within 7 days
  • FCA approved and regulated
    FCA approved and regulated
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Average based on 2,045 product reviews

Average score of 3.42/5
5 star
41%
4 star
21%
3 star
11%
2 star
6%
1 star
21%
Reviews for HSBC have trended positively over the past 90 days

Latest positive rating

5/5

Excellence in Customer Engagement

HSBC has a history of innovation in banking and finance, and its size and reach make it an important player in the global financial system.... HSBC has a history of innovation in banking and finance, and its size and reach make it an important player in the global financial system. Over the years, it has also focused on sustainability and corporate responsibility initiatives. Read more Read less

{"display":"Richard O","full_name":"Richard O","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Bank Account
Richard O 23rd March 2025

Latest negative rating

1/5

No UK call centre.

No UK call centre. A long phone call and still no resolution.

{"display":"Suz ","full_name":"Suz ","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1153811.png"}}'s avatar
Bank Account
Suz 27th March 2025

About HSBC

HSBC is a global financial institution that provides financial services to customers in over 60 countries.

HSBC was originally founded in 1865 in Hong Kong and gradually expanded its services across the world. Today, HSBC UK is headquartered in Birmingham and serves over 14m people across the UK.

HSBC offers a wide range of products across banking, lending, investing and insurance.

HSBC at a glance

Contact details

Phone
0345 740 4404
Social media

Reviews for HSBC

Showing 11 of 2045 company reviews Last reviewed within 7 days

No UK call centre.

Bank Account 27th March 2025

No UK call centre. A long phone call and still no resolution.

Rated Terrible 1/5
Read more product reviews

This HSBC spam is absolute waste of my time!

Personal Loan 24th March 2025

Absolute waste of my time! I'm HSBC UK customer for 20 years. Having multiple private & business accounts with HSBC. So far I've paid around... Absolute waste of my time! I'm HSBC UK customer for 20 years. Having multiple private & business accounts with HSBC. So far I've paid around £ 3K on on basic fees to run my Advanced CA + probably around £5K on interests! ... For years I've been receiving SPAM letters from HSBC trying to sell me Personal Loan. ... Now I've actually applied for small £10K loan as proposed by bank, just to try how it works. Promised 24 hours handling time has now run up to 2 weeks and they keep asking me same questions over and over. On my last phone call I've run out of patients and told the I want to be just left alone! Very frustrating experience indeed :( Probably time for me to change bank. Read more Read less

{"display":"JBL","full_name":"JBL","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
JBL
Rated Terrible 1/5
Read more product reviews
  • 5/5

    Excellence in Customer Engagement

    HSBC has a history of innovation in banking and finance, and its size and reach make it an important player in the global financial system.... HSBC has a history of innovation in banking and finance, and its size and reach make it an important player in the global financial system. Over the years, it has also focused on sustainability and corporate responsibility initiatives. Read more Read less

    {"display":"Richard O","full_name":"Richard O","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Bank Account
    Richard O 23rd March 2025
  • 5/5

    HSBC BANK

    Very easy to use the layout is very clear when using online banking. I’ve been banking with hsbc for 3 years now and I have... Very easy to use the layout is very clear when using online banking. I’ve been banking with hsbc for 3 years now and I have not had a single problem customer service is top tier answered all my questions and wait time is not long at all overall will highly recommend hsbc as I use it daily. Read more Read less

    {"display":"Mohammed N","full_name":"Mohammed N","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Bank Account
    Mohammed N 21st March 2025
  • 4/5

    I’ve banked with HSBC for nearly 25 years

    I’ve banked with HSBC for nearly 25 years

    {"display":"JohnThorpe","full_name":"JohnThorpe","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Bank Account
    JohnThorpe 19th March 2025
  • 1/5

    Life & Health destroyed, TORTURED, driven to SUICIDE..

    Life & Health destroyed, TORTURED, driven to SUICIDE & HOMELESSNESS by HSBC BANK Life & Health DESTROYED, driven to SUICIDE & homelessness & left for... Life & Health destroyed, TORTURED, driven to SUICIDE & HOMELESSNESS by HSBC BANK Life & Health DESTROYED, driven to SUICIDE & homelessness & left for DEAD by deliberate, dangerous & disturbing, sick campaign of illegality, abuse & torture by HSBC Bank. My life & health have been utterly DESTROYED by a malicious, targeted/calculated campaign of extreme TORTURE, DISCRIMINATION, ILLEGALITY & ABUSE by HSBC & CEO (Colin bell - who was made fully aware of situation, yet chose to WORSEN situation). I suffer from severe health problems with a proven HIGH LINK to Suicide. Despite knowing this for many years, Hsbc went out of their way & BENT OVER BACKWARDS to BREAK THE RULES & cause as much DAMAGE, STRESS & PAIN as possible. This involved MISAPPROPRIATION of my entire life savings & then TORTURING me & my health issues for WEEKS ON END. Bank also manipulated their own complaints process (Beverly Hayton) to ensure I could not raise complaint & would be subject to their sick, LIFE DESTROYING TORTURE GAMES. HSBC & Colin bell (also outgoing/disgraced CEO Noel Quinn) could have ended this at ANY TIME; indeed, they only did so after torturing me & leaving me for dead - & after a social media campaign was mounted & they were threatened with being reported to the Police. HSBC have since admitted that they wouldn't have stolen my life savings, refused to tell me where they were & tortured me for weeks on end "if relations had been better". This is the most horrific experience imaginable - that has changed my life forever - & which I will not rest on until I have received full justice. I am now recovering after a suicide attempt. What kind of a business receives these reviews & doesn't feel need to reply?! HSBC, that's who... Read more Read less

    {"display":"Ellen","full_name":"Ellen","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Bank Account
    Ellen 19th March 2025
  • 1/5

    Horrifying Experience with HSBC.

    Horrifying Experience with HSBC. This is one of the worst banks imaginable; staff are rude, unprofessional, arrogant & smug. My wife had an account with... Horrifying Experience with HSBC. This is one of the worst banks imaginable; staff are rude, unprofessional, arrogant & smug. My wife had an account with them too & has also been treated horrifically. There is something seriously wrong with this bank & the people who work there. Your money is NOT safe here - I cannot warn anyone strongly enough against opening an account with HSBC Bank anywhere - you will regret it, they are just awful Read more Read less

    {"display":"Jeff","full_name":"Jeff","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Bank Account
    Jeff 19th March 2025
  • 4/5

    Encourages saving - high interest

    The account genuinely encourages saving, and gives a relatively high interest rate on a monthly basis. I have no real criticisms to give the account,... The account genuinely encourages saving, and gives a relatively high interest rate on a monthly basis. I have no real criticisms to give the account, aside from some minor customer service troubles - but they can be overcome. Read more Read less

    {"display":"DecD","full_name":"DecD","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1140735.png"}}'s avatar
    Regular Saver
    DecD 19th March 2025
  • 5/5

    They are reliable and excellent for banking, the hel...

    They are reliable and excellent for banking, the help people in loans, they are number one bank in UK

    {"display":"Emeka o","full_name":"Emeka o","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Bank Account
    Emeka o 17th March 2025
  • 5/5

    Really responsible bank.

    Really responsible bank. It will call you to confirm any big cashout to prevent payment fraud.

    {"display":"Jiayi Z","full_name":"Jiayi Z","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Bank Account
    Jiayi Z 13th March 2025
  • 5/5

    Excellent reminder service

    Will inform me of any direct debits coming up or due the next day, very helpful

    Products from HSBC

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