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HSBC: Bank account reviews

Name: Bank account
Rating: 3.91 (1386 reviews)

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3.91

Based on 1,386 reviews, last reviewed 16th Jun 2026

15% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

45%

24%

10%

15%

Latest highest rating:

4

Bank accounts are transparent and straightforward Bank accounts are transparent and straightforward Reviewed on: 12th June 2026

Latest lowest rating:

1

HSBC UK:inaccessible and non inclusive banking Thanks to smartmoneypeople email prompt to write a review about a financial product.i have chosen to write about my permanent long term HSBC UK bank a... Read more Reviewed on: 16th June 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1386)

When it went wrong they sorted it already

Compensation for switch taking more than 7 days, and bottle of wine for getting interest on isa wrong. Reviewed on: 7th November 2017

Advance Current Account

It seems much the same as other banks, nothing stands out. There was a decent incentive for switching but nothing really to make you want to stay Reviewed on: 7th November 2017

What is the point...

They freeze accounts because of 'suspicious activity'... me buying from Ebay. Phone hotline for assistance no answer. Held in a queue. After several minutes the line goes dead. Go into branch to find assistance. No-one available. Directed to phone on wall to call hotline for assistance. Repeat as above. Perplexed, seek assistance, finally told nothing can be done but phone hotline. What is the point of having an account at a branch were no help is available? In fact, what is the point of HSBC? Apart from currency trading fraud, rigging the Euribor rate and allowing terrorists to launder money I mean? Rhetorical. Do yourself a favour, find a credit union or Bitcoin dealer. Reviewed on: 7th November 2017

Old news

Been with them for 30 years, never a problem Reviewed on: 7th November 2017

keep closing

all the branches near me close i went to one then another then another all gone Reviewed on: 7th November 2017

1st class service

I've been with HSBC for over 12 years and they have always gone above and beyond Reviewed on: 6th November 2017

No problems with day to day banking, frustrating website

I've been a customer for 20 years and never felt the need to change as customer service in the bank is good. But the changes to online banking web pages have made it more difficult to use which seems a step backwards! Reviewed on: 6th November 2017

Simple and finally rewarding

My HSBC account used to be pretty vanilla. It wasn't good, wasn't bad but did the job, now I get cashback offers on the things I buy. Keep upping the game HSBC. Reviewed on: 6th November 2017

Best bank out there

HSBC is the best bank on the high street. The customer service is brilliant and they have always helped me and sorted any problems I have. I have been accepted by HSBC For products where other banks have turned me down. I’m very happy and have recommended them to my partner who is changing banks. Reviewed on: 6th November 2017

Trustworthy

I have been a HSBC customer for approx 15 years, it has been the nly bank that I have held a current account in my life showing how reliable it is. Reviewed on: 6th November 2017

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