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HSBC: Bank account reviews

Name: Bank account
Rating: 3.91 (1386 reviews)

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3.91

Based on 1,386 reviews, last reviewed 16th Jun 2026

15% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

45%

24%

10%

15%

Latest highest rating:

4

Bank accounts are transparent and straightforward Bank accounts are transparent and straightforward Reviewed on: 12th June 2026

Latest lowest rating:

1

HSBC UK:inaccessible and non inclusive banking Thanks to smartmoneypeople email prompt to write a review about a financial product.i have chosen to write about my permanent long term HSBC UK bank a... Read more Reviewed on: 16th June 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1386)

Helpful when you contact them

If you need help they are there, but are less pro-active in contacting you. I don't think I've has a financial review in over 10 years or longer. Quick to resolve issues when they know about them. Reviewed on: 6th November 2017

Excellent

I have banked with HSBC for years and found them extremely helpful from arranging a loan, negotiating an overdraft, applying for a mortgage and just generally banking. Reviewed on: 6th November 2017

Not the most efficient bank...

Lacks the urgency of a business that wants to keep one's custom. Needs to improve its systems and also have a decent customer service line - or access to someone in a branch! Reviewed on: 6th November 2017

Excellent, trustworthy bank

Always safely look after your money. Great online banking - you can read statements from years ago, very clear. Reviewed on: 6th November 2017

Hsbc advance current account

The biggest benefit I feel is the customer service I receive when using telephone banking for queries, seem to get through very quickly and issues always resolved efficiently with excellent customer service Reviewed on: 6th November 2017

Great Day to Day Banking

Excellent online services although can be a little robotic to deal with over the phone. All in all, I would definitely recommend. Reviewed on: 6th November 2017

Reliable

My HSBC bank account is fee free and easy to use. I pay all my direct debits from this account every month and have always had friendly staff assistance when needed. Reviewed on: 6th November 2017

OK

Need more staff within branches to deal with queues Reviewed on: 6th November 2017

Online banking needs to be modernised

I have been with HSBC since I was 7 years old. I keep my current account because its the one I have memorised over the years! In terms of internet banking, they are lagging behind - the app is outdated and clunky to use. Fingerprint log in would be a good start HSBC - come on! Reviewed on: 5th November 2017

easy to use

online interface is very easy to use and navigate. Reviewed on: 26th October 2017

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