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HSBC: Bank account reviews

Name: Bank account
Rating: 3.76 (1379 reviews)

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3.76

Based on 1,379 reviews, last reviewed 6th May 2026

13% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

5

Overview of HSBC Bank Account HSBC supports customers with financial guidance and help when needed, such as offering tools to manage money, budgeting support, and assistance for th... Read more Reviewed on: 25th April 2026

Latest lowest rating:

1

Disgusting customer service I have been a customer of HSBC and my account has been under review since the 18th of April with absolutely no access to my own funds. No explanation,... Read more Reviewed on: 6th May 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1379)

OK

Need more staff within branches to deal with queues Reviewed on: 6th November 2017

Online banking needs to be modernised

I have been with HSBC since I was 7 years old. I keep my current account because its the one I have memorised over the years! In terms of internet banking, they are lagging behind - the app is outdated and clunky to use. Fingerprint log in would be a good start HSBC - come on! Reviewed on: 5th November 2017

easy to use

online interface is very easy to use and navigate. Reviewed on: 26th October 2017

The decline of HSBC and banks in general

As the Midland Bank, HSBC were really good. Even as HSBC they used to be good, but gradually all the local branches closed down and they became totally impersonal. This has happened to nearly all banks - eventually I suppose, almost all banking will be done online. Though this has some obvious advantages, the personal experience will be virtually zero. Reviewed on: 4th October 2017

Not too shabby

Overpriced but you pay for what you get Reviewed on: 11th September 2017

Nice and Simple

Basic bank account is good and online banking is simple and easy to use. No fee for account, no interest...I have no experience of overdraft so no idea about this side of the account. Lots of branches with, in my experience, helpful staff and plenty of ATMs. Reviewed on: 6th September 2017

Good online banking

Fast service over the phone & good mobile app Reviewed on: 23rd August 2017

Ok

Always very helpful in the branch. Telephone banking ok but could be improved. Apps and online very secure. Reviewed on: 23rd August 2017

The staff are always very courteous and helpful

Staff are always very courteous and helpful. I recently had no trouble extending my overdraft facility but I have experienced numerous hidden charges in the past. Reviewed on: 2nd August 2017

Loyal and trustworthy

I've held an account with HSBC for a number of years and am particularly impressed by the diligence of their fraud prevention team. Trustworthy and quick! Thank you. Reviewed on: 24th July 2017

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