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HSBC: Bank account reviews

Name: Bank account
Rating: 3.76 (1379 reviews)

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3.76

Based on 1,379 reviews, last reviewed 6th May 2026

13% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

5

Overview of HSBC Bank Account HSBC supports customers with financial guidance and help when needed, such as offering tools to manage money, budgeting support, and assistance for th... Read more Reviewed on: 25th April 2026

Latest lowest rating:

1

Disgusting customer service I have been a customer of HSBC and my account has been under review since the 18th of April with absolutely no access to my own funds. No explanation,... Read more Reviewed on: 6th May 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1379)

Pretty good bank, no complaints

My experience of HSBC is generally very good. They are very hot on security and react very quickly to any unusual activity on your account. I have tried to make a payment from my phone one time in a poor signal area, they closed down my card immediately thinking it may have been stolen, and I had to wait for a new one. The only problem I have ever had with HSBC is when phoning them and trying to understand the persin on the other end. Reviewed on: 21st December 2016

Friendly staff

I was paying in cheques the other day at my local branch, and the teller asked after my husband. I thought it was really friendly and nice of him. Reviewed on: 18th December 2016

OK

I feel my money is safe but the interest rate is rubbish and I get no benefits Reviewed on: 18th December 2016

FAWLTY TOWERS OF BANKING

Applied to open a new community account, the amount of stuff they ask you for is ridiculous compared to other banks. They wouldn't accept my personal bank statement as its with First Direct which is part of hsbc! The documents i supplied kept getting rejected. Tried phoning the helpline, it's never answered even after on hold for 20-30mins at a time. Went to local branch, waste of time there as well, as the bank employee hadnt a clue kept referring to personal banking evidence and kept having to tell her it was a community account, in the end she went and got a leaflet and sat and read it to me!! really??? absolutely farscial, had to look for the hidden tv cameras as i thought it was a wind up, but sadly it was all true...#wasteoftime Reviewed on: 16th December 2016

Brilliant

Have been with HSBC for 20+ years and have never had a problem. They have called me in the past to let me know if they suspect fraudulent activity. They have always been very flexible with my overdraft limit and you can have several savings accounts so it is easy to separate your money for each purpose Reviewed on: 12th December 2016

The helpful bank

Excellent bank - lots of features available in their online banking, which makes life easier and so much simpler! There are several ways of contacting the banking staff, who are always happy to help. Reviewed on: 11th December 2016

No problems

hsbc have been professional and helpful everytime I have contacted them. Reviewed on: 8th December 2016

Extremes of good and bad

Online banking is great, but telephone contact is a nightmare Reviewed on: 6th December 2016

HSBC - Waste of Time!!

I opened an HSBC account online. They confirmed the account had been opened but after another 3 weeks I still hadn't heard anything. I went into the nearest branch, spent between 30-60 minutes there, and the guy apparently sorted everything out. However he now wasn't sure if they would still give me the £150 switching bonus which was being offered when I opened the account (and was part of the reason I opened the account to begin with). He said he would speak to the manager and get back to me - which didn't happen. Another 3 weeks later, and I have suddenly received 2 of everything: 2 cards, 2 pin codes etc. Obviously the first application has finally come through after 6 weeks. So I went back into the branch, another 30-60 minutes. The guy that helped me before is now away on holiday, and his colleagues are saying they cannot honour the £150 switching bonus. I've just decided to close both accounts (lets hope they can get that right) - really not worth the trouble - trying to deal with a bank who can't even open your account without hassle. I would not recommend HSBC at all. Reviewed on: 6th December 2016

excellent

customer service excellent after thinking of leaving for tesco bank, i am now not closing my account there as there service is horrible sticking with HSBC Reviewed on: 28th November 2016

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