Write a review

Go to business site

HSBC: Bank account reviews

Name: Bank account
Rating: 3.76 (1379 reviews)

View other HSBC products

3.76

Based on 1,379 reviews, last reviewed 6th May 2026

13% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

5

Overview of HSBC Bank Account HSBC supports customers with financial guidance and help when needed, such as offering tools to manage money, budgeting support, and assistance for th... Read more Reviewed on: 25th April 2026

Latest lowest rating:

1

Disgusting customer service I have been a customer of HSBC and my account has been under review since the 18th of April with absolutely no access to my own funds. No explanation,... Read more Reviewed on: 6th May 2026

Read all reviews Write a review

About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

Review HSBC: Bank account now

Help others make smarter decisions by sharing your own experience.

Write a review

HSBC Bank account reviews (1379)

ABSOLUTELY AWFUL

the security to get into your bank is absolutely appauling! you have to have 3 password, 5 security questions, a memorable name, a security code and then you need to download the app to generate a random code ontop - this happens EVERY TIME YOU TRY TO LOG IN!!!!!!!! i've been locked out several times for forgetting one of these million codes and each time you have to wait in a que on the phone for 1 hour, to be connected with an idian who you cant even understand and is useless at his job!!! the next time i manage to actually get into my bank to withdraw money, i am closing it as soon as! worst bank i've ever been with! do not go with them! Reviewed on: 10th January 2017

happy with bank

happy with bank happy with bank happy with bank happy with bank Reviewed on: 9th January 2017

Never had any real issues with HSBC

I'm happy with HSBC customer service and using their mobile app, which is convenient for quickly checking my balance and transferring money is straight forward. If I ever need to get any help with setting anything up, I've always received quick and professional customer service. Reviewed on: 5th January 2017

Brilliant current account

I have had my current account with HSBC since I was 11 years old. The customer service team have always been extremely helpful when I have a query, and the savings account I opened with them last year offered a good rate of interest. Reviewed on: 2nd January 2017

Loyalty not important

I had my HSBC current account for over 21 years and during her time took out loans and stayed in credit 99% of the time. Basically I think I was quite a good customer of the bank and I even introduce them to my wife so that she could open her account with them. However this year I decided to shop around and see if I could get a slightly more favourable deal. Co-op were offering £150 to switch so I went to my bank and asked them if they would match that. They weren't interested even though they were offering £200 to new customers. I ended up having quite a long chat with somebody at HSBC customer services about the unfairness of offering financial incentives to new customers but not being prepared to do anything for existing customers of 21 years standing. In the end it seems that loyalty has no value any more, and I will probably switch from Bank to bank in the future as long as they are incentivising me to change. I think this is a shame as I would rather have continued a long-standing relationship with a bank but in the end Money Talks. Reviewed on: 2nd January 2017

TRUSTED, RELIABLE AND HELPFUL BANK

I wanted to compare my mortgage with what HSBC was offering. Adviser was very helpful, adviser did not pressurized me and offered a very clear and detailed explanation of their products. When I told her how many years I the mortgage for she tailored it according to my request. I did transferred the mortgage with them in the end as they offered the best. deal. Reviewed on: 28th December 2016

No Hassle Banking

HSBC has been my bank of choice for years and I have no hassle with them at all. Great experience all round. Reviewed on: 27th December 2016

HSBC

I've had a bank account with HSBC for nearly 20 years. I find their customer service exceptional Reviewed on: 24th December 2016

Great friendly bank

Excellent customer service. easy to navigate to live chat Reviewed on: 24th December 2016

Reliable but falling behind

HSBC are not competing at the level they once were, whereas other banks have moved forward by offering incentives around cashback HSBC remains stagnant and unmoved on giving back to their customers. Reviewed on: 24th December 2016

Do you have a different HSBC product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Basic current account
from Santander 4.12 from 332 reviews
Ultimate Reward Current Account
from Halifax 3.94 from 101 reviews
Current Account
from permanent tsb 2.06 from 15 reviews

Want to see more from HSBC?

Stocks and shares ISA
from HSBC 4.89 from 7 reviews
Home Insurance
from HSBC 4.63 from 7 reviews
Online Bonus Saver
from HSBC 4.35 from 15 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub