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HSBC: Bank account reviews

Name: Bank account
Rating: 3.76 (1379 reviews)

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3.76

Based on 1,379 reviews, last reviewed 6th May 2026

13% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

5

Overview of HSBC Bank Account HSBC supports customers with financial guidance and help when needed, such as offering tools to manage money, budgeting support, and assistance for th... Read more Reviewed on: 25th April 2026

Latest lowest rating:

1

Disgusting customer service I have been a customer of HSBC and my account has been under review since the 18th of April with absolutely no access to my own funds. No explanation,... Read more Reviewed on: 6th May 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1379)

Always excellent service

I have banked with the HSBC for a long time and am anyways impressed with their customer service be that face to face or in the phone. The Internet banking is really easy to navigate and use. When I had fraud committed on my account they made me aware and managed the situation really well. Reviewed on: 3rd February 2017

Local Branch Closures

HSBC has closed my local branch and split it's customers between the two next nearest branches, there was no consultation to see which of the two branches suited the customer best. It is difficult to park in the town I have been allocated so now after been a customer for over 30 years I am looking to leave as I do not feel my custom is of any value to HSBC. Reviewed on: 3rd February 2017

A customer for 17 years

HSBC have excellent online banking and live chat help, who have saved me having to call up to answer any questions I have had. I'm a long term customer and won't be switching anytime soon. Reviewed on: 3rd February 2017

Worlds Global Bank

Not really anything negative to say, it's nice travelling round the world and there's always an HSBC nearby. Reviewed on: 2nd February 2017

Great bank but need to update App

HSBC is a great bank to be with but their App needs to be updated as you can't transfer money in it like my friends can with their Apps from other banks. Reviewed on: 1st February 2017

Always friendly

Always friendly in person and phone, and helpful when changing overdraft and private details. Reviewed on: 1st February 2017

A loyal customer for over 15 years but all I got was grief!

I stayed with HSBC purely as I didn't know how easy it was to switch and my parents had been customers for what seems like forever. I'm so glad I switched. Looking back I had poor rates of interest, poor communication and poor customer service from both telephone support and in branch help. Reviewed on: 20th January 2017

HSBC hard to beat!

I have banked with HSBC for 11 years and I personally find them hard to beat. Excellent customer service care which makes you feel valued. I have never had any issues with them throughout my varied financial situations. Reviewed on: 19th January 2017

Terrible un-ethical investments and Poor interest rates

I set up and ISA with HSBC a year ago. I have since received a letter almost every month telling me the interest rates have dropped again. To the point where I may as well not have an ISA at all. I have also just found out HSBC is funding palm oil companies who are destroying rainforest in Indonesia. Forest destruction causes fires which are linked to thousands of deaths & help push orangutans closer to extinction. This is something I am extremely against! Time for me to find a new bank! Reviewed on: 19th January 2017

Great service

Really helpful service, every time I contact them with a query they are always extremely friendly and very helpful. Reviewed on: 16th January 2017

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