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HSBC: Bank account reviews

Name: Bank account
Rating: 3.91 (1386 reviews)

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3.91

Based on 1,386 reviews, last reviewed 16th Jun 2026

15% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

45%

24%

10%

15%

Latest highest rating:

4

Bank accounts are transparent and straightforward Bank accounts are transparent and straightforward Reviewed on: 12th June 2026

Latest lowest rating:

1

HSBC UK:inaccessible and non inclusive banking Thanks to smartmoneypeople email prompt to write a review about a financial product.i have chosen to write about my permanent long term HSBC UK bank a... Read more Reviewed on: 16th June 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1386)

Absolutely useless incompetent bunch of idiots to deal with

They haven't got a clue what they offer, or how they offer it. I called them after having technical issues when trying to open a savings account online and was rudely told that you can't open them online. I had to explain two times that their website clearly has the option of opening it online and was then told maybe it does, but said if you have issues you'll have to come into a branch - what is the point of online banking?? Reviewed on: 7th February 2017

A good reliable company

My card stopped working and I went into my local HSBC bank. They quickly sorted out sending me a new card and it arrived pretty quickly Reviewed on: 7th February 2017

penalising people on low incomes.

HSBC are the scum of the earth, over draft charges for being 3p overdrawn, branches shutting down so they can save money, utter cowboys. Reviewed on: 7th February 2017

Too many high charges

There have been a few occasions over the years that I've gone into overdraft because of various things and the fact that they charge for every day is ridiculous I think... I know they have caps on this but still too high Reviewed on: 6th February 2017

Quick and Response Customer Service with Flexible Overdraft

A very customer friendly bank. Great online feature to ask questions without needing to go through a call centre. Very flexible on overdrafts. My online gripe is the upselling at the end of calls but then I just quickly end the conversation. Reviewed on: 4th February 2017

Advantage Account Amazing

Great service, love having access to preferential rate savings. I have been with HSBC for 10 years and wouldn't change it! Reviewed on: 4th February 2017

Not very customer focused

Not very customer focused. When ringing up about something feel I am just a number Reviewed on: 3rd February 2017

Always excellent service

I have banked with the HSBC for a long time and am anyways impressed with their customer service be that face to face or in the phone. The Internet banking is really easy to navigate and use. When I had fraud committed on my account they made me aware and managed the situation really well. Reviewed on: 3rd February 2017

Local Branch Closures

HSBC has closed my local branch and split it's customers between the two next nearest branches, there was no consultation to see which of the two branches suited the customer best. It is difficult to park in the town I have been allocated so now after been a customer for over 30 years I am looking to leave as I do not feel my custom is of any value to HSBC. Reviewed on: 3rd February 2017

A customer for 17 years

HSBC have excellent online banking and live chat help, who have saved me having to call up to answer any questions I have had. I'm a long term customer and won't be switching anytime soon. Reviewed on: 3rd February 2017

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