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HSBC: Bank account reviews

Name: Bank account
Rating: 3.72 (1350 reviews)

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3.72

Based on 1,350 reviews, last reviewed 24th Feb 2026

1150% increase in 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

5

trustworthy, dependable bank with good incentives fo... trustworthy, dependable bank with good incentives for saving and investing Reviewed on: 20th February 2026

Latest lowest rating:

1

Uncomfortable and unreasonably bureaucratic My parents opened an account on my behalf as a child (aged approximately 9), which involved me signing some documents. A decade later, I could not rea... Read more Reviewed on: 24th February 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1350)

Generally middle of the road,and little recognition...

Generally middle of the road,and little recognition for customers of over 50 yrars Reviewed on: 22nd January 2026

Great experience and passion good stuff

Great experience and passion good stuff Reviewed on: 22nd January 2026

Good bank, been with them for many years, wouldn’t c...

Good bank, been with them for many years, wouldn’t change to a different one. Reviewed on: 22nd January 2026

Brilliant client service

Fantastic service went out of their way to assist Reviewed on: 22nd January 2026

romance scam ignored, no investigation, no empathy

I am writing this review to warn others after an extremely distressing experience with HSBC following a confirmed long-term romance scam involving my family. Over several years my mother was emotionally manipulated and deceived by an individual who built what she believed was a genuine relationship. The scam involved repeated small payments and later escalated into larger payments based on fabricated stories, including a completely false UK visa claim. This was formally confirmed as a romance scam by Action Fraud, and a local police constable also confirmed with Immigration that no visa application had ever been made. Two other FCA-regulated financial institutions reviewed the exact same circumstances and issued full refunds after considering the evidence and vulnerability involved. HSBC refused outright. What is most concerning is how HSBC handled the situation. They only took a verbal complaint and never requested any supporting evidence, screenshots, or documentation, despite being told about: Action Fraud’s confirmation of romance scam Police verification that the visa story was fraudulent The prolonged emotional grooming and manipulation My mother’s serious health conditions and vulnerability The clear financial pattern linked to the same scammer During my most recent call I was discouraged from raising another complaint and told that it “wouldn’t change anything.” This felt dismissive and showed no understanding of the seriousness of romance fraud or its emotional impact. Even more upsetting, in December I disclosed my own disabilities and health issues and was promised a call from HSBC’s welfare / vulnerable customer team. That call never happened. For a bank to acknowledge vulnerability and then completely fail to follow through on promised support is extremely disappointing and unacceptable. Romance scams are devastating. The financial loss is only one part — the emotional harm and lack of closure are ongoing. My mother is still struggling daily to process that what she believed was real was actually exploitation, and the way HSBC handled this added further stress to an already traumatic situation. Banks may have policies, but vulnerable fraud victims deserve proper investigation, empathy and care. Based on my experience, HSBC provided none of these. I hope HSBC seriously reflects on how they treat customers facing complex scam situations, because this experience has been deeply upsetting and entirely lacking in compassion. Reviewed on: 19th January 2026

Good everyday account.

Good everyday account. User-friendly app and good in-branch functionalities and support. The email communication is also good as not spamming unnecessarily. Reviewed on: 12th January 2026

Worst customer service ever experienced,

Worst customer service ever experienced, the whole company is a nightmare, do not trust them with your money Reviewed on: 18th December 2025

Good communication and helpful customer service

Good communication and helpful customer service Reviewed on: 19th November 2025

Zero is their number.

Zero is their number. I paid out my mortgage and signed the discharge papers months ago, only to learn during the sale process that the bank still holds the title authority to MY FULLY PAID PROPERTY. What a bunch of cons. Then they lead you in circles when you try to make them transfer the title authority to your conveyancer when you have to spend hours on the phone or come in in person to claim the right to what was yours ages ago. They never tell you that they needed official instructions from me for authorisation of the title release and would’ve been happy to own the title forever if I hadn’t sold it. The phone operators are also a bunch of morons, hopeless and helpless chickens without brains who can’t even transfer a call to the right mortgage officer who handles my case. WORST BANK EVER!!!!!!!! Reviewed on: 7th November 2025

The person that attended to me was sp helpful and...

The person that attended to me was sp helpful and calm to sort out my problems and respectful Reviewed on: 15th October 2025

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