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HSBC: Bank account reviews

Name: Bank account
Rating: 3.91 (1386 reviews)

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3.91

Based on 1,386 reviews, last reviewed 16th Jun 2026

15% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

45%

24%

10%

15%

Latest highest rating:

4

Bank accounts are transparent and straightforward Bank accounts are transparent and straightforward Reviewed on: 12th June 2026

Latest lowest rating:

1

HSBC UK:inaccessible and non inclusive banking Thanks to smartmoneypeople email prompt to write a review about a financial product.i have chosen to write about my permanent long term HSBC UK bank a... Read more Reviewed on: 16th June 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1386)

Ridiculously unhelpful

Having been with HSBC since 2010, when it was a time to think about buying a property, get an idea about mortgage affordability, finding out government help, I turned to my bank. It turns out I was subscribed into a product that was totally unhelpful to me and wasn't made aware that other options were possible such as LISA. This means I missed out on the opportunity to get a bit of help as a first buyer. Totally unhappy about customer experience and the poor and misleading product offering. As a result I looked into getting help from a mortgage broker. Faced another unhelpful conversation when I needed to move money from abroad, with the crazy high fee that HSBC takes on exchange rate, I asked if they would be open to negociate this fee, they said they would not, I went to Wise instead to proceed with that exchange and saved a lot of money doing that. Thinking that they are using my money to transform those into loans where they get 5-10% return when my cash savings is at 0.01% is just ridiculous. Reviewed on: 10th January 2022

Good bank

They have good pay fee for the money who you take out in another country Reviewed on: 4th January 2022

They know how to robbing people

I just see £542.78 going out from my account I was think some robber pinch my money strait I call HSBC I find out robber was my Bank they charge me 542.78 and they said that is not our charge but FX charge I ask are you same company they said no I ask how come you charge me that much money without my knowledge no letter no phone call no email He said we call you and left the voicemail in same day I look at all my call and voicemail no any they know how they robbing people they are Licensed Robber I work for 72 hours a week for this money Reviewed on: 17th November 2021

Shocking service

I disputed a payment and sent in any relevant attachments to support my case. I was credited the amount back to my card. Now the amount has been debited again with no explanation. Spoke to customer services yesterday, who placed me on hold for over an hour and left me hanging I had to cut off and call again. This time I went though security was told to hold while they investigated my query, 20 mins later the representative came back to go through security again? And then said okay I'll stick you on hold and go and investigate.... is it just me or is this shocking customer service. I said I wanted to log a complaint, this was ignored, I was told can't investigate right now as can't get through to the department and that she would call back once she gets through the whole day passed and I received no call. I called at 8.45 am this morning again and the same has happened again I've been on hold for over 2 hours 30 mins and I'm still on hold... nobody is taking ownership nobody wants to help it's all passing customers around here there and everywhere. I've been with the bank for years spend and paid hundreds of thousands of pounds with them if this continues I will have to close my holdings and move to another bank with customers at the heart of there business. I'm shocked and I don't have words to describe how disappointed I am with HSBC Reviewed on: 19th October 2021

Great

Very good bank Very happy always reply quickly and loads better than my previous bank Reviewed on: 8th October 2021

review

very satisfied friendly consistent Reviewed on: 8th October 2021

Always reliable and symoathetic

Excellent dealing with scams and succeeding. Reviewed on: 7th October 2021

Easy to use

Easy mobile app, great to be able to use post offices to deposit cash and larger cheques which cannot be deposit through the app, and easy to get someone to help online through the live chat system Reviewed on: 7th October 2021

Would give 0 if had an option

Been customer for this bank for last 17 years and all of the sudden all my accounts was closed with no reason given just like that . Reviewed on: 29th September 2021

Aim To Please

Honest Safety Bonus Committed = Hsbc Bank. Friendly & Helpfull. My concerns are always dealt with quickly and customer care were the best ! Reviewed on: 10th September 2021

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