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HSBC: Bank account reviews

Name: Bank account
Rating: 3.76 (1379 reviews)

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3.76

Based on 1,379 reviews, last reviewed 6th May 2026

13% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

5

Overview of HSBC Bank Account HSBC supports customers with financial guidance and help when needed, such as offering tools to manage money, budgeting support, and assistance for th... Read more Reviewed on: 25th April 2026

Latest lowest rating:

1

Disgusting customer service I have been a customer of HSBC and my account has been under review since the 18th of April with absolutely no access to my own funds. No explanation,... Read more Reviewed on: 6th May 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1379)

No help for budgeting money

I feel HSBC a large global company, why they can’t invest in software which could assist customers with a visual chart what is spent on bills, shopping, clothing and going out so you limit spend and start saving to invest. Reviewed on: 3rd February 2020

Account apps

Great account and apps - the app is fab as it checks incomings and outgoings. Reviewed on: 3rd February 2020

Always first class

only ever encountered one issue with poor knowledge of customer services and i was sent flowers and a £20 credit Reviewed on: 3rd February 2020

Five star service

I opened a graduate bank account with HSBC and the experience has surpassed my expectations. I moved from another bank which I wasn't too happy with due to the quality of service I was receiving. Everything at HSBC was explained to me in a fantastic way which has helped me to effectively save and manage my money. Staff have always been very helpful and taken the time to really make me feel like they had my best interests at heart. Would recommend! Reviewed on: 3rd February 2020

Overdraft expensive

Would like more help with clearing overdraft due to new rules but not offered me assistance. Reviewed on: 2nd February 2020

Great bank

Very good update products with great customer service. Reviewed on: 29th January 2020

Helped me

Anytime I have a query or issue they always seem to resolve it with no issue and promptly. Been a customer for a long time and will remain to Reviewed on: 29th January 2020

Great

Great customer experience, quality of services, products and support Reviewed on: 29th January 2020

No problems

Straight forward No complecations. security worthy. Reviewed on: 28th January 2020

Really great improvements to the app, loving the new insight messages on spending patterns in the home page

Really great improvements to the app, loving the new insight messages on spending patterns in the home page Reviewed on: 28th January 2020

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