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HSBC: Bank account reviews

Name: Bank account
Rating: 3.91 (1386 reviews)

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3.91

Based on 1,386 reviews, last reviewed 16th Jun 2026

15% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

45%

24%

10%

15%

Latest highest rating:

4

Bank accounts are transparent and straightforward Bank accounts are transparent and straightforward Reviewed on: 12th June 2026

Latest lowest rating:

1

HSBC UK:inaccessible and non inclusive banking Thanks to smartmoneypeople email prompt to write a review about a financial product.i have chosen to write about my permanent long term HSBC UK bank a... Read more Reviewed on: 16th June 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1386)

Excellent survey

Great customer service they really offer great advice Reviewed on: 11th February 2018

Reliable. Just works.

I have been with HSBC (current account) for almost 16 years and they have been brilliant throughout. I don’t really need to think about my account as it just works. Reviewed on: 11th February 2018

Really don't care about the little people.

Been a customer for 20 years and I go for some help after getting into some financial difficulty for the 1st time and was treated awfully. I was pretty much dismissed without even glancing at my details or history. As soon as I clear my overdraft with them i'm out of there! I would not recommend them to anyone Reviewed on: 11th February 2018

Easygoing Bank

Easy to navigate and perform actions online. Helpful online chat on website. Reviewed on: 10th February 2018

does what it says on the tin

Had an account for over 20 years and never had any problems, just a straight forward account. Reviewed on: 10th February 2018

Totally happy

HSBC have always been supportive and helpful. I have found their staff in branch to be knowledgeable and honest each time I have visited. Reviewed on: 10th February 2018

Great bank services

I love their app and the rapidity of solving issues. Reviewed on: 10th February 2018

Excellent service and support

HSBC have been my bank since their transition from Midland Bank to Hong Kong and Shanghai Bank. They have provided me with excellent support through some very trying times and always been at the end of the phone with advise and products to help me. I use them for business banking too, where they also excel. Reviewed on: 10th February 2018

rubbish customer service. very unhelpful

Do not care about the customers. Reviewed on: 10th February 2018

Friendly staff at the bank

We are lucky enough to have an HSBC in ours small town, had current account for years and never had an issue. The local staff are very friendly and helpful - always take time to help and advise if they can. Telephone support is not so good however and feels unconnected to the bank itself - you have to phone a mail line for an appointment at your local bank and made an appointment twice through this and didn't work out either time. Reviewed on: 10th February 2018

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