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AA: Breakdown cover reviews

Name: Breakdown cover
Rating: 2.88 (210 reviews)

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2.34

Based on 210 reviews, last reviewed 16th Dec 2025

No new 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

34%

15%

47%

Latest highest rating:

5

I have not had one problem with the AA. I have not had one problem with the AA. They are fast and reliable. Staff are friendly and informative Reviewed on: 12th June 2025

Latest lowest rating:

1

AA member for over 30 years, never again.... have been a loyal AA member for over 30 years, but today I cancelled my cover and will never return. I hold fleet cover for my business and, at its p... Read more Reviewed on: 16th December 2025

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About this product

AA breakdown cover gives you help from a trained mechanic if your car, van or motorbike breaks down.

You can track when help will arrive on the app. Standard Roadside Assistance covers breakdowns that happen more than 1/4 mile away from your home and you can choose to cover a vehicle or a person in any vehicle as a driver or passenger.

AA breakdown cover reviews help you find out what it’s really like to be a customer. If you’ve used AA before, you can also leave a review and share your experience.

AA Breakdown cover reviews (210)

Review of the AA, Breakdown cover:

Always helped when needed

I have been an AA member for years and now have a joint membership with my husband. I always find the renewal quote very high but when I call up they will reduce it to the new customer rates. When I have called the patrols out I have found then knowledgeable and professional. I really like the AA app for my phone that lets me track where the patrol is and the rough ETA for it. Reviewed on: 26th August 2015

AA member for over 30 years, never again....

have been a loyal AA member for over 30 years, but today I cancelled my cover and will never return. I hold fleet cover for my business and, at its peak, have had 8–9 vans and cars insured under my policy. Over the years the AA has assisted us many times, and I have always had good experiences with their roadside drivers — until this incident. One of my vans broke down at 4am and was left in a lay-by on the M1. Unfortunately, the driver who works for me chose not to call the AA as instructed and left the van there, as he had an early start and didn’t want to wait. As a result, the Highways Agency collected the vehicle at 6:45am and moved it to a secure compound. I arrived at the M1 at 7am to contact the AA, so it was simply very bad timing. Further bad luck followed, as the van’s MOT had just expired and it was booked in for testing the following day. Because the MOT had lapsed, the AA would not collect the vehicle under my fleet policy, meaning I had to pay an additional £200+ to have the van moved from the secure yard to my mechanic. I was initially told collection was planned for midday, with arrival at my mechanic between 1–2pm. This time was repeatedly pushed back, to the point where I was paying my mechanic to stay late just to receive the vehicle. This pattern of missed ETAs continued for four more days. Despite calling the AA multiple times every day, I was repeatedly told, “We should be with you by this time,” only for nothing to happen. In total, it took over five days for my van to be collected. During this time, my costs continued to rise through hire vans, storage fees at the compound, and countless hours spent on the phone chasing updates. When the van was finally collected on day five, I was assured that the additional storage fees would be covered due to the delays being the AA’s fault. However, the AA then attempted to avoid paying these costs until they reviewed a recorded call where one of their advisers explicitly confirmed the fees would be covered. Only then did they agree to reimburse me and said they would send a cheque. Throughout this entire process, I spent hours every day trying to get answers. When I raised the issue of compensation or even a partial refund of the £200+ I had paid due to their failings, I was told the AA does not offer compensation and that I should submit a complaint form. When I asked how long it would take to speak to someone if I did that, the adviser replied, “I don’t think you will.” It appears that customer satisfaction is no longer a priority for the AA. I am genuinely sad to leave after more than three decades of membership, but being repeatedly misled, forgotten, and left in limbo has destroyed all trust I had in the company. If you are prepared to wait a very long time, the AA may be acceptable for straightforward breakdowns. However, the moment anything goes wrong, you can expect to be left completely in the lurch. Proceed with extreme caution if you are considering the AA for breakdown cover. Reviewed on: 16th December 2025

AA WILL DO ANYTHING BUT CAR RECOVERY !!!

My car broke down at 1015 on 4 Dec which i reported via AA app. The app then asked me to call AA - the AA app didnt work during the whole incidence. My first call to AA was at 1020 hrs where I explained very clearly that the car was fixed recently and if the same issue has returned which the message on the screen indicates has returned then it cant be fixed and has to be taken to the garage who fixed it. But off course - another instance of Customer Service not having the customer need in mind but the "SCRIPT" given. I was "recovered" to a safe location first. After 5 hours a technician turns up to say what I had been faying for hours to AA but no one would listen. I was recovered and got to my location at 1730 hrs. WORST CAR RECOVERY SERVICE EVER! They are not interested in Recovery Assistance at all - INSISTED on fixing my car on roadside rather than recover it. I am cancelling my membership asap and will be filling a formal complaint !!!! Reviewed on: 5th December 2025

Felt abandoned and unsafe

The AA attended my breakdown but refused to recover my van, repeatedly trying to start it despite knowing the fault required specialist repair and risked further damage. Their patrol gave conflicting information, writing that I should visit a local garage while admitting none nearby could fix a diesel system fault. It seemed clear they avoided recovery to an appropriate garage in Devon, acting negligently and leaving me stranded when the van broke down again and the AA app offered no help. After 15 years as a gold member, I’m shocked by the lack of care, accountability, and compassion shown throughout this experience. Reviewed on: 31st October 2025

Horrendous company.

Horrendous company. You will never able to contact any real person from the company. Unless you got at hour for waiting. If you are willing to cancel your policy that will be more even harder. And they will auto renew your policy without any notice. Reviewed on: 17th September 2025

Very very very poorly been treated by AA Have left m...

Very very very poorly been treated by AA Have left me waiting for hours to see my vehicle causing me issues on my commute they should be shut down there staff have no training or customer service experience is like they get them of the streets and put them on call centre they are a fraud and a thief’s with suger coating Reviewed on: 9th September 2025

have been with the AA for 11 years and it hurts me...

have been with the AA for 11 years and it hurts me to proceed with cancellation, but it was the only option I had, Last year I was paying 11.99 per month for roadside assistance and parts and labour which I never used, I know the price seems to good to be true , but it was something that the agent offered me , (I would of taken the offer at 16 pounds )reason for such high price was because I called patrol out 3 times in the past 2 years, that is what I was told by the renewal agent Anyway reason why I have given 1 star is that I was emailed my renewal and went into my spam folder so I did not check, I also was not aware that an auto renewal was in place, ( unfortunately unlike the RAC where you can opt out of auto renewal on a monthly payment basis you cannot with the AA),so without my knowledge and consent the AA took out 37 pounds, and when I spoke to the renewal team the best price they can come up with is 28 pounds per month, and the renewal team where quite firm with that price( I am also on the gold card membership not sure if that affects the price in anyway), this happens to me every year upon renewal, rather then going around in circles and haggling I have cancelled Reviewed on: 6th September 2025

My wife broken down on a live lane on a dual carriag...

My wife broken down on a live lane on a dual carriageway.. She called AA to be recovered to be told she is not covered. !! My wife bought a new car and changed cars to be covered on the App which cleary shown in the app as new car registered and covered.. how ever the lady insisted she was not covered with new car but her old car was still covered.. knowing my wife is in the live lane , the AA took advantage of the situation and basically forced her to take a new membership and charged her £75.( basically she was told either pay or we will leave you there, thats not a choice so my wife had to pay). she has been a AA member for years.. not only that she told the AA that two of our childeren were in the car one of whom is disbled.. Absolutely discusting behaviour to take advantage of a woman in a dangerous situation with two kids.. AA confirmed that there was a membership and could see it was active for years.. my wifes app showed the new car registered but the AA just saw an opportunity to extort money from a woman in a vulnerable situation.. shame on you.. We have now left the AA Reviewed on: 28th July 2025

AA European break down cover After getting a punctur...

AA European break down cover After getting a puncture on a French motorway we were stranded , I’ve had AA national @ European cover for 15 years , I’ve never felt as let down as this. I rang countless times for help , in the end we went through the RAC and were on our way withinn30 mins of the call after waiting for the AA for 3 hours to call me back .it took 4 days fir them to respond to us , when I complained back home they pretty much called me a liar and asked for proof it happened please please don’t waste your money the RAc 5 stars wonderful Reviewed on: 18th July 2025

Don’t waste your money on AA

“I called AA breakdown cover and absolutely nothing happened for three hours. Not a single update or patrol arrived. They shifted the ETA multiple times, but never showed up. Eventually I had to call a private garage, who came out and sorted my problem—only because AA didn’t. I paid for coverage that never materialised. This is unacceptable—worse, they wasted my time and left me stranded. Don’t waste your money on AA. Use a reliable provider or just get a private garage directly Reviewed on: 15th July 2025

My daughter's car would not start in the driveway.

My daughter's car would not start in the driveway. Called AA. As the driver got out of the van, before he looked at the car, he offered to sell a new battery and he offered 2 more times before he left! He could only offer a jumpstart. He was clearly not a mechanic and did not have a diagnostic computer. He could not fix the issue. He could not diagnose the issue. He could not tow the car to the garage 7km away because they 'do not tow after 5 pm', He refused to jumpstart the car and follow it while my daughter drove to the garage. He would not request a flatbed truck from AA dispatch to take the car to the garage. He closed the callout and left having done nothing. I logged another call the following day and a mechanic lifted the bonnet, said you have a loose connection on the battery and resolved the issue within 5 minutes. Please note that in Ireland at the moment the AA are advertising for "drivers" not mechanics, while their website says all AA patrols are mechanics. SCAM!!!! Reviewed on: 18th June 2025

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