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AA: Car Insurance reviews

Name: Car Insurance
Rating: 2.76 (151 reviews)

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2.48

Based on 151 reviews, last reviewed 27th Sep 2024

40% decrease in 5 star reviews

in the past 90 days

86% decrease in 1 star reviews

in the past 90 days

32%

11%

48%

Latest highest rating:

5

Great value Easy to take out insurance policy, with a great price Reviewed on: 4th September 2024

Latest lowest rating:

1

Shocking customer service Get touch with them to arrange a new payment plan dye to personal reasons after been informed I could for them to cancel my policy and tell me there n... Read more Reviewed on: 27th September 2024

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About this product

Are you looking for your next car insurance provider? Check out the customer reviews on Smart Money People to make an informed decision about your next provider. We collect AA car insurance reviews from genuine AA customers to give you some insight into what you can expect as an AA policyholder.

AA insurance services started in 1967, and has now expanded to offer a variety of policies, like electric vehicle, van and short-term cover. With optional add-ons such as legal assistance, excess protection and breakdown cover, AA’s policies are flexible to cater for a variety of needs.

What is your biggest priority for a car insurance policy? Do you value the lowest price premium on the market, or do you prefer to pay a larger amount for more protection? Are you looking for some add-ons to your policy? Perhaps your main concern is finding a provider with an impeccable customer service track record? Whatever your needs, read our AA car insurance reviews to find out how genuine AA customers rate their policies.

Have you had a car insurance policy with AA? Leave an honest review on Smart Money People to help other drivers just like you. Why did you choose to be insured with AA and has it lived up to your expectations? Were you satisfied with the price of the premium of the level of cover you received? Did you have to make a claim on your policy, and if so, how was it dealt with? Whether good or bad, leave an AA car insurance review today. Together, we can help people like you make better decisions.

AA Car Insurance reviews (151)

Review of the AA, Car Insurance:

Fair price

I appreciated that they were willing to match a renewal quote I had seen elsewhere. However it was disappointing that when they tried to add on Breakdown Cover they couldn't give a definitive answer to the question of whether our dog would be permitted to ride with us in the rescue vehicle if we needed roadside assistance. I learned recently that some recovery services make the dog stay in the car, which is towed separately - we would consider this totally unacceptable and don't want to sign up to a service that would treat our beloved pet this way. Reviewed on: 10th October 2023

AA wrongfully canceled insurance early

AA canceled insurance early, resulting in client needing to pay for temporary insurance to avoid missing appointments. No response despite promises of immediate investigation. Follow up call promised within 30 minutes did not materialise. Manager Laura did not respond. Eventually a representative rang to state the obvious—it was their error. However, no path to resolution for lost time and money provided. Thus official complaint made. Think carefully if this is the experience you want from an insurer. Reviewed on: 1st August 2024

A deceitful company

After an uneventful year with the aa they sent a renewal quote.. As always it's more than what a can get a new quote for. I chose to ignore it. A little while later my credit card statement came through and the aa had taken a new year's premium. Upon dispute the aa informed me I hadn't unselected auto renew and took £30 pounds admin few. Having looked at another policy from the aa it's clear they do their best to hide the auto renew tick box by disguising the select box in a hidden drop down box. Very devious. Having taking a new policy with AXA their auto renew box was very clear and visible. I won't be using the aa again. Any company hiding such tick boxes should be avoided at all costs. On another note why companies should be allowed to have the auto renew already ticked is something I can not fathom and should change! Reviewed on: 25th July 2024

Poor Customer Service

We took out a new policy with the AA. Three weeks later we changed our car for an identical (but new) model; no other details had changed. When I contacted the AA to advise of the change of vehicle I was told that the price of our insurance would increase by 60%. I was advised to go back to a price comparison website to seek a better price. I found a cheaper quote elsewhere but was then told by the AA that the refund on our policy would include a cancellation fee. So my options were to accept a 60% increase on my premium or pay a cancellation fee in order to take up a cheaper policy elsewhere. Reviewed on: 22nd July 2024

My profoundly deaf husband has been trying to cancel...

My profoundly deaf husband has been trying to cancel his policy. He was told to email he request. No response!!! I am not allowed to do it, even though I am on the policy!! Reviewed on: 3rd July 2024

Haggle to a Best Deal

Straightforward to deal with over the phone, to ensure I always get the best deal and not accept the renewal price. The AA are happy to haggle and sort out my car insurance at a great price for another year Reviewed on: 17th June 2024

Impossible to get a response.

Impossible to get a response. I've being trying to cancel my insurance within the 14 day cooling off period and they will not respond. I've even sent them a registered letter. Reviewed on: 11th June 2024

AA RIP OFF MERCHANTS

How can my insurance triple in cost when I have never had a claim in my life been with the AA for many years so it is beyond me how it can triple in price when I rang some one who could hardly string a sentence together in English told me cost of living in broken English total joke from what is supposed to be a reputable company coco the clown would do a far better job Reviewed on: 8th June 2024

How can car insurance rise from £550 to £1500 in 12...

How can car insurance rise from £550 to £1500 in 12 months never had a claim in 50 years of driving absolutely disgusting customer service when I rang couldn’t under stand what he was saying cancelled my policy I used to think this was a reputable company total con men got insurance from another company for £570 how can there be such a difference Reviewed on: 6th June 2024

Sneaky autorenewal and more than doubling my price

AA used to be a brand you could trust. But I have just narrowly avoided having my car insurance premium double automatically and the renewal take place base don one email notification that I nearly missed. It was then pretty tricky to figure out how to get out of it. Additionbally much cheaper quotes elsewhere Reviewed on: 14th May 2024

Check small print immediately you get your policy

Got a quote from AA, insisted I had to pay that day even through it though insurance starting 15 days later. Looked at policy details 4 days after start date to find that my husbands name was not on the insurance. When I phoned they told me they had deleted his name as they do not insure people of his age (88) but at no time did they inform and were happy to take the money. My husband was in fact driving without insurance!! Cancellation of policy still cost £30 even though it was within the 14 days. Told me to complain to the ombudsman if I was not happy. Will never deal with them again. Reviewed on: 5th February 2024

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