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AA: Car insurance reviews

Name: Car insurance
Rating: 2.71 (156 reviews)

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2.39

Based on 156 reviews, last reviewed 11th May 2025

No new 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

31%

10%

50%

Latest highest rating:

5

Great value Easy to take out insurance policy, with a great price Reviewed on: 4th September 2024

Latest lowest rating:

1

STAY AWAY! DON'T USE THEM!!! STAY AWAY!!!!! I was involved in accident in which the moped rider was involved in a cash for cash scheme, the AA knew this and refused to pay out on... Read more Reviewed on: 11th May 2025

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About this product

With AA car insurance, you can choose from three levels of cover depending on your needs. Each level has different features and benefits.

If you buy an AA car insurance policy, you’ll keep your no claim discount and pay no excess if an uninsured driver hits your car and it's not your fault. You can also get discounted breakdown cover.

AA car insurance reviews help you find out what it’s really like to be a customer. If you’ve used AA before, you can also leave a review and share your experience.

AA Car insurance reviews (156)

Review of the AA, Car insurance:

Pet Insurance Reviewer

good service that i got from the AA Reviewed on: 25th July 2016

Awful Customer Service

Be prepared for long recorded messages, awful customer service and high insurance costs Reviewed on: 1st September 2023

Car insurance you can trust

You never know how good your insurance company is till you need them,that’s when it can all go wrong! I’m with the AA and unfortunately backed int my neighbours car causing damage,I phoned the AA once had a couple of emails off them and everything was taken care of quickly and efficiently,fantastic service Reviewed on: 23rd August 2023

Quick and easy to deal with

Got a very reasonable quote which I took up and a few months later had to make a small claim but was dealt with professionally and efficiently, very impressed highly recommended Reviewed on: 23rd August 2023

An A for the AA!!

Easy to apply online with good explanations with each question. Clear explanations of T&C’s and a great price overall. Reviewed on: 22nd August 2023

Best price car insurance

Best price I have found, very easy to use online form and excellent customer service. Reviewed on: 22nd August 2023

Happy Customer!

Based on my experience I would recommend AA car insurance. Reviewed on: 22nd August 2023

AA services

The AA has many services from breakdown cover to home insurance. I use them all and always have had 1st class service. All my insurances are easy to connect to online and most important of all I can speak to a real person if I choose. Reviewed on: 17th August 2023

Fast response

Whenever is needed , they are doing the best to support us in the fastest way possible. Reviewed on: 8th August 2023

Won't ever use again .

Don't call back or respond , wrong information input Has left a very bitter experience . Reviewed on: 5th August 2023

wish I had never joined them

After being told on the phone without seeing my car that it was a write off they then came and took it away only to be informed that it was not a write off. Told they would be bringing it back as it was drivable after a week no car!! Phoned every day told it would be back soon still no car. When it does come back I am told I will have to drive it to a garage 7 miles away while they assess what needs to be done then bring it home then drive it back to be mended. I was under the illusion that the aa would make things easy but that has been shattered!!! Reviewed on: 2nd August 2023

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