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AA: Car insurance reviews

Name: Car insurance
Rating: 2.75 (165 reviews)

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2.59

Based on 165 reviews, last reviewed 7th Oct 2025

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

33%

10%

48%

Latest highest rating:

5

Good set up. Set up was good and easy to complete. It was not the cheapest but very close. Friends are with the AA and recommended the site. Reviewed on: 7th October 2025

Latest lowest rating:

2

Always check on renewal price for better deal We received our renewal price and after looking elsewhere decided to ring to see if they could offer a better price. This they did taking a substantia... Read more Reviewed on: 4th September 2025

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About this product

With AA car insurance, you can choose from three levels of cover depending on your needs. Each level has different features and benefits.

If you buy an AA car insurance policy, you’ll keep your no claim discount and pay no excess if an uninsured driver hits your car and it's not your fault. You can also get discounted breakdown cover.

AA car insurance reviews help you find out what it’s really like to be a customer. If you’ve used AA before, you can also leave a review and share your experience.

AA Car insurance reviews (165)

Review of the AA, Car insurance:

Shockingly bad customer service ,would give zero stars if possible

Having been an AA customer for a number of years it is surprising to have had such a bad experience over the past 5 days. I changed my car so phoned to update my insurance. Having waited for 30 minutes my call was cut off. Waited another 30 minutes to get through. Was given 2 options one was to change existing policy and the other to take a new policy. The new policy gave no overlap cover so this wasn’t an option in case I was delayed picking my new car up. Not to worry, I was told I could proceed with an amendment to my current policy and then phone to get a new quote once I had the car if I wanted to as the amendment was nearly double the price of a new policy. If I did this there would be a £30 admin fee. That’s okay I thought as at least I knew I was covered. So following this advice I phoned this morning. Learning from my mistake I phoned at 8am- through immediately. However after a drawn out call involving a long period on hold I was told they couldn’t give me an amended quote. My only option was to cancel- with a few of £130+ or continue with the insurance which was nearly double the quote given last week. I feel completely ‘done over’ by The AA. At no point was I told I would in essence be stuck with a high cost insurance and at no stage told I would have to pay £130 to cancel my insurance. Having been a loyal customer for years of both insurance and roadside assistance I now know loyalty means absolutely nothing. If you want to be ripped off do go with The AA Car insurance as they do this rather well! Reviewed on: 10th July 2023

Car insurance you can trust

You never know how good your insurance company is till you need them,that’s when it can all go wrong! I’m with the AA and unfortunately backed int my neighbours car causing damage,I phoned the AA once had a couple of emails off them and everything was taken care of quickly and efficiently,fantastic service Reviewed on: 23rd August 2023

Quick and easy to deal with

Got a very reasonable quote which I took up and a few months later had to make a small claim but was dealt with professionally and efficiently, very impressed highly recommended Reviewed on: 23rd August 2023

An A for the AA!!

Easy to apply online with good explanations with each question. Clear explanations of T&C’s and a great price overall. Reviewed on: 22nd August 2023

Best price car insurance

Best price I have found, very easy to use online form and excellent customer service. Reviewed on: 22nd August 2023

Happy Customer!

Based on my experience I would recommend AA car insurance. Reviewed on: 22nd August 2023

AA services

The AA has many services from breakdown cover to home insurance. I use them all and always have had 1st class service. All my insurances are easy to connect to online and most important of all I can speak to a real person if I choose. Reviewed on: 17th August 2023

Fast response

Whenever is needed , they are doing the best to support us in the fastest way possible. Reviewed on: 8th August 2023

Won't ever use again .

Don't call back or respond , wrong information input Has left a very bitter experience . Reviewed on: 5th August 2023

wish I had never joined them

After being told on the phone without seeing my car that it was a write off they then came and took it away only to be informed that it was not a write off. Told they would be bringing it back as it was drivable after a week no car!! Phoned every day told it would be back soon still no car. When it does come back I am told I will have to drive it to a garage 7 miles away while they assess what needs to be done then bring it home then drive it back to be mended. I was under the illusion that the aa would make things easy but that has been shattered!!! Reviewed on: 2nd August 2023

Terrible

AA Home Insurance is just awful - we had been with them for many years, never made a claim. We had a water leak at our home, water gushing out of a pipe, we called a plumber right away in order to stop more damage being caused. Cost of repair was £426.00- we sent the claim dept footage of the leak and screenshots showing the invoice and a bank statement showing the payment was made as they had requested. Claim was turned down as 'you did not follow your policy rules by calling us first and using our own tradesman' What?? We thought we were helping the AA by not letting the water cause more damage than necessary and saving them money. Avoid the AA - they just want your money and they use any excuse to weasel out of paying - awful Company Reviewed on: 31st July 2023

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