Write a review

Go to business site

AA: Home insurance reviews

Name: Home insurance
Rating: 3 (66 reviews)

View other AA products

2.62

Based on 66 reviews, last reviewed 26th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

30%

21%

40%

Latest highest rating:

5

Best cover reasonably priced Took out insurance via gocompare. They wasn’t the cheapest but for a 5* rating gave me higher cover than the others. Was able to contact them easily a... Read more Reviewed on: 5th September 2025

Latest lowest rating:

1

Punished for loosing a loved one After my farther died and our home was flooded we were forced to move out, Despite at AA not paying even 1penny towards the damages and not assisting ... Read more Reviewed on: 26th September 2025

Read all reviews See your review

About this product

AA have three different home insurance policies to choose from with varying levels of cover.

Opt for Silver, Gold or Platinum. You can choose optional add-on cover including accidental damage, home legal expenses and home emergency cover, these are included as standard with the Platinum policy.

AA home insurance reviews help you find out what it’s really like to be a customer. If you’ve used AA before, you can also leave a review and share your experience.

AA Home insurance reviews (66)

Review of the AA, Home insurance:

Ongoing experiences with the insurer of the at-fault...

Ongoing experiences with the insurer of the at-fault driver. no clarity, no support, no fairness. After being involved in a non-fault accident, I contacted AA Insurance to report the incident and request assistance. What followed was a deeply frustrating process filled with contradictions, a lack of communication, and zero transparency. Initially, I was asked whether I had “access to another vehicle,” which I reasonably understood to mean access to any personal or shared car (e.g., a sibling’s,friend’s vehicle or even could be neighbour’s vehicle) so I replied “no.” They provided a vehicle that did not match the agreement and left me dissatisfied, while leading me to believe it was only a temporary solution. Later, I was asked whether I have another vehicle, to which I answered honestly that I have a business van. Based on this, AA immediately withdrew all services without giving me a chance to explain or clarify anything. And the hire vehicle was taken away from me asap. The agent used the exact words: “We retract all services immediately.” I tried several times to talk that the business van is not suitable for personal or family use, but I was cut off, ignored, and completely dismissed. Even the call recording proves this — I can be clearly heard saying: “listen to me,” “I want to talk,” “Stop being clever, I want to talk,” “Ok you understand me but I still want to talk,” and “Why did you call me if you’re not going to listen?” But yet the agent cut me off all the time. The agent’s decision to treat my business van as an alternative vehicle, without giving me any opportunity to explain, has left me without a car since the date (10/03/2025) of the accident and has had a significant impact on my daily social life and has resulted in both financial loss and emotional hardship for me. As anyone working in the insurance industry should know, a business van is neither legally nor practically an alternative to a personal vehicle, and it comes with restrictions for private use. •Was the agent unaware of this? •Was the agent indifferent to the inconvenience and distress this caused me? •Did the agent simply not care about my situation? •Did the agent make this cancellation decision personally? •If I had told the agent that I owned an electric scooter, would they have considered it an alternative means of transport and still decided to “retract all the services”? •Did the agent record in the system that I have a business van, or did the agent noted it as an alternative vehicle — as the basis for the “we retract all the services” decision? The call recordings clearly confirm this unfair treatment — I was not allowed to speak, explain, or clarify. I was silenced before I was even heard. No fair opportunity was given to explain the nature of the van or why it couldn’t be used as a personal alternative. In legal terms, denying a customer the right to be heard violates the fundamental principle of natural justice — audi alteram partem. Not only did the agent refuse to listen to me, but I was also firmly and insistently pushed toward using my own insurance. What’s worse; later, AA claimed that I voluntarily refused their services and declined the arranged inspection — a claim that is completely contradicted by the actual call recording. This was not just poor customer service. It was a complete breakdown of fairness, clarity, and responsibility — handled in a way that created avoidable stress and disruption during a time when support should have been provided. The email I sent to clarify this issue and request an explanation regarding the conduct of the AA agent was left unanswered and completely ignored. I will continue to share my experiences throughout this process to help others be cautious when dealing with this insurer. I wish I could give a zero star or even less. Reviewed on: 20th April 2025

CheekyCharges Campaigner

Really cheap insurance, easy to apply for, excellent customer service Reviewed on: 13th March 2016

CheekyCharges Campaigner

Decent price for the first year but auto renewed insurance at higher price Reviewed on: 27th February 2016

Good level of cover at a good price

As home insurance was the best level of cover available when quoted against similar companies and had the added benefit of vehicle breakdown cover at no extra charge. Well worth using. Reviewed on: 8th November 2015

Happy to negotiate premium

I took out my first ever contents insurance policy with The AA and was very happy with the premium and added bonus of free breakdown cover. Upon renewal the deal i was getting wasn't as good as the quote for a new customer but all it took was one quick call and the price was matched. Very easy to deal with and the customer service staff have all been extremely friendly and helpful. Reviewed on: 10th August 2015

Insurance from a well known brand

House insurance is a minefield. The AA were easy to use and the most competitive and breakdown cover includes to can't go wrong. Reviewed on: 9th August 2015

Do you have a different AA product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Landlord Insurance
from Just Landlords 4.89 from 9 reviews
Home insurance
from Allianz 4.85 from 82 reviews
Home Insurance
from Dudley Building Society 5.00 from 4 reviews

Want to see more from AA?

Motorbike Insurance
from AA 5.00 from 1 reviews
Balance Transfer Credit Card
from AA 4.06 from 11 reviews
Caravan Insurance
from AA 4.00 from 2 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub

AA: Home insurance reviews

100% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

AA Home insurance reviews (66)

Ongoing experiences with the insurer of the at-fault...

CheekyCharges Campaigner

CheekyCharges Campaigner

Good level of cover at a good price

Happy to negotiate premium

Insurance from a well known brand

Do you have a different AA product?

Want to see more from AA?

Motorbike Insurance

Balance Transfer Credit Card

Caravan Insurance

Join Smart Money People

News, guides and insight from our team

UK money news stories - 24 July 2024

Your Money, Your Voice: Have your say

Our latest research - customers see little impact of FCA's Consumer Duty one year on

Consumer credit awards winners 2024