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Admiral: Car insurance reviews

Name: Car insurance
Rating: 4.60 (22443 reviews)

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4.60

Based on 22,443 reviews, last reviewed 19th Jul 2026

No new 5 star reviews

in the past 90 days

25% increase in 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

Admiral customer service is outstanding. Admiral customer service is outstanding. Every time I've rung them, whether with a straight forward or complex query, their staff have taken their t... Read more Reviewed on: 19th July 2026

Latest lowest rating:

1

RIP OFF ! Multi Car policyholder , put daughter - previously on policy - back on policy for 1 month (back from travelling) and was charged £220 ! Subsequently... Read more Reviewed on: 10th July 2026

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About this product

Admiral provide third party car insurance policies and four levels of comprehensive cover – Admiral Essential, Admiral, Admiral Gold and Admiral Platinum.

Admiral offer vehicle insurance policies for vans, young drivers, new and learner drivers, temporary drivers and delivery drivers. It also has a MultiCar insurance option.

Admiral car insurance reviews help you find out what it’s like to be a customer. If you’ve used Admiral before, you can also leave a review and share your experience.

Admiral Car insurance reviews (22443)

Review of the Admiral, Car insurance:

Keep coming back to them

Overall Admiral keep offering the best price on the market, good product with a good level of cover. On the occasion you claim they are quick and efficient to handle your claim. The one fly in the ointment is the online/app servicing of your account is poor with continued issues and problems. But overall good product and service. Reviewed on: 24th August 2023

If I could give a negative 10 I would. DISGUSTING.

If I could give a negative 10 I would. DISGUSTING. Appalling service. False advertising. Unethical with no care for customers. This company sells contracts that cannot fulfill they are disrespectful, careless, and hard to reach. They cost me more further to the damage I received. DO NOT USE. DO NOT RECOMMEND IT. If you have been belittled and abused by this fraudulent company please get in touch with the Financial Ombudsman authority. It's terrible to see companies like this in business. I AM APPALLED BY THE SERVICE, OR BETTER, LACK OF, PROVIDED BY ADMIRAL. And when action was made, although I was still not contacted and no one spoke with me, the excess calculations were WRONG. I have been a customer since 2016, paying a home and car insurance of nearly £2k. The company is a sale company that does NOT deliver the service and care to customers promised through their mission statement, misleading and fraudulent multi-media advertising, and, most importantly, detailed in the contract. The complete lack of communication has proved that Admiral, at the very least, has insufficient staff to deal with claims and has a definite utter disrespect for the current customers. Admiral's poor and inexistent care for my case has caused further damage to my health and mental well-being and caused me stress and anxiety, putting strain on my mental health and making me unwell. Further, it caused a lack of opportunity by depriving my work of a total of 19 hours so far spent on the phone with still no resolution. Instead of helping after an accident, Admiral only caused further distress and grief added to the one I have already suffered following the criminal act that led to the claim (arson on my property). The treatment and ethics I have experienced with the company caused me damage. We cannot go unnoticed as I hope no other customer has to suffer from such a damaging service. They do not deserve to be in business. Reviewed on: 29th December 2022

Milena Mondini de Focatiis Tell the Truth

In August the Chief Excutive said we are committed to delivering great service and to supporting all of our customers.With Xmas upon us it’s time for this lie to be firmly extinguished.This company which took 204 days with their nominated garage in Cardiff, I.R.G on Whittle Road, to repair simple storm damage, amazingly employs 7,500 in South Wales.Why then can’t one of them pick the phone up in an office block they wrongly label a call centre.Perhaps they are all working from home?How can this company give all their workers, including the claims department £1800 of free shares and their share holders huge dividends when they treat their customers so appallingly.A Welsh Company that makes me ashamed to be Welsh! Reviewed on: 23rd December 2022

Unreasonable Insurance Company

I received a call off Admiral in May accepting their client was at fault for damage to my vehicle. I decided that I wanted my insurance to deal with the repair but to claim off Admiral. My vehicle finally got repaired in August. My insurance company billed them and Admiral haven’t settled the bill. As a consequence this claim is unresolved and I have had my renewal price increased by £150. Admiral haven’t responded and my insurance company are now issuing court proceedings if they fail to settle the bill by the end of December. I thought Admiral were a respectable company with a good Defacto reading. I was totally wrong. As a named driver on my husbands policy that renewal price will also be effected until Admiral settle their debts. Do not go with Admiral Insurance. Reviewed on: 19th December 2022

Worse insurance company

Son has waited 6 months for settlement of claim. Have had to involve the Ombudsman as they don't even respond to requests for updates. Lots of similar complaints on Twitter and people are notifying the Ombudsman out of despair. Please don't use them. Reviewed on: 19th December 2022

Awful Customer Service

As I write I have been on hold for just over 96 mins and the likelihood this that when I do get through I will be informed that my claim is with a manager for approval. No they can't give any indication of when that might happen and that only moves the incident to the settlement team. Having been the victim of a crime and left without a vehicle, which is needed for both work and family transportation, you would think that they would show some empathy and have some level of customer service, rather than being two weeks after the event with no updates provided. Reviewed on: 16th December 2022

Admiral? Pirates more like! Criminals, pure and simple.

Admiral are literally criminals - they are accessories to fraud. They have refused my travel insurance claim based on fraudulent medical documentation from a foreign hospital that was riddled with errors and inconsistencies. I have provided a medical second opinion that supports my version of events but they won't accept it. Why? Because it means they'd have to pay what they owe me, about £1600. Absolute shysters devoid of scruples, empathy and competence. In 20 years of travelling all over the world I've never encountered such a cowboy operation. Avoid at all costs - or it will cost you. Reviewed on: 15th December 2022

SCAMMERS!!!

DO NOT USE ADMIRAL!!! They added a claim in my name on the insurance database and not to my policy. So I got no notification of this for over a year. I'm now being charged an extra £450 a year on my insurance and they will not help me at all. If you phone them you will be waiting at least 2 hours on hold only for them to not help you at all. Take this as a warning to say well away from the scammers! Reviewed on: 15th December 2022

DO NOT USE....FRAUD COMPANY

DO NOT USE INSURANCE COMPANY Admiral treat you like a criminal The garage choosen for the repair have admitted that they understaffed and my vehicle been in a compound awaiting for garage to fix it for over a week Insurance company have refused to provide courtesy vehicle till its in the repair garage. Today the repair garage have collected the car and said insurance company has rang them and said I'm not entitled to courtesy vehicle even though last week the insurance confirmed I was. It's in the policy that you get courtesy vehicle. We making complaint through Financial Ombudsman Service I know it be a wait but the insurance company will be held responsible for failure for basic service Reviewed on: 15th December 2022

Just don't try ringing them

I have spent hours on the phone just listening to their terrible music, their claims section is absolutely terrible, they need to employ more staff, I never have trouble ringing other insurance companies but Admiral are terrible Reviewed on: 15th December 2022

Never buy admiral car insurance.

When i brought my car insurance i agreed to having a black box. However the day they wanted to install it i couldn’t as i was on holiday. They refused to give another date and ended up charging me £340 a month. In june i had a car to car bump with NO damage. It’s now december and they have emailed me claiming there’s damage even though they have proof there isn’t any. They now want to charge a 19 year old £400 a month. Reviewed on: 14th December 2022

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