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Admiral: Car insurance reviews

Name: Car insurance
Rating: 4.60 (22437 reviews)

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4.60

Based on 22,437 reviews, last reviewed 29th Jun 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

Admiral consistently provide excellent customer serv... Admiral consistently provide excellent customer service and value for money Reviewed on: 29th June 2026

Latest lowest rating:

1

Absolutely disgraceful insurance company! Absolutely disgraceful insurance company! Absolutely zero support! When I asked for help, I wad told to contact the 3rd party insurers. I had to do al... Read more Reviewed on: 16th June 2026

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About this product

Admiral provide third party car insurance policies and four levels of comprehensive cover – Admiral Essential, Admiral, Admiral Gold and Admiral Platinum.

Admiral offer vehicle insurance policies for vans, young drivers, new and learner drivers, temporary drivers and delivery drivers. It also has a MultiCar insurance option.

Admiral car insurance reviews help you find out what it’s like to be a customer. If you’ve used Admiral before, you can also leave a review and share your experience.

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Admiral Car insurance reviews (22437)

AVOID ADMIRAL

Where do I start. I got an online quote which I was happy with however wanted to call them to discuss a whether a no claims experience (business fleet policy) counted towards no claims bonus (It doesn't!) for a new personal car policy. The call handler Sheena from Halifax Canada asked if I had ever made a claim I said no, however slipped that my business had a no fault claim as a lorry driver hit the parked vehicle. Parked vehicle! I.e nobody was inside the vehicle, there was no personal injury and no damage to the lorry. Anyhow, apparently because I was the last person to drive the vehicle ADMIRAL want more money from me. An additional 13%!! In fairness Sheena handled the call extremely well, allowing me to indulge in a rant against Admiral and insurance in general. 5 stars awarded to her. I personally don't believe her assessment is correct that I should be penalised for a parked business vehicle that has been side swiped by lorry and I shall therefore be looking into this further. Regardless, if this is the case then Admiral deserve to be outed as a company to avoid. Its daylight robbery at best in my opinion. Moral of the story - stay clear of Admiral and be selective with the truth as clearly they will find anything to scam more money from you. Needless to say I have given my business elsewhere and will never again deal with Admiral out of principle as principles matter when big corps are abusing the individual consumers. Reviewed on: 5th November 2022

Proven good insurance

I had my car stolen only 1 week after joining admiral! They were very careful about asking questions which might allow them to avoid paying out, but I had no secrets. They said it would take 8 weeks to pay out they paid in 7 weeks. The claims procces was very clear and well organised. I have insured with them again. Reviewed on: 5th November 2022

Terrible service

Phone lines are understaffed. Online claims processing didn't work. When you get through to someone, they need to transfer you and put you on hold again. Also rediculously expensive. Reviewed on: 4th November 2022

Got charge a £25 cancellation fee, not impressed.

As I didn't renew with them I was charged a £25 cancellation fee! Really unimpressed, will go out of my way to never us Admiral Insurance again and will certainly tell friends and family about this ridiculous rule. Reviewed on: 4th November 2022

Really easy to sign up

Really easy to sign up, the app is really easy to navigate and when it came up to renewal they don’t hike up the price like others do! Will be staying with them for the foreseeable future as long as things stay as they are! Reviewed on: 29th October 2022

It fulfills the legal requirement but that's it

Your vehicle isn't really insured because they will try everything to avoid processing your claim. It's nearly 11 weeks since I was involved in a no-fault accident, and they have done nothing whatsoever to help and everything in their power to hinder. I don't have any experience of making insurance claims, but I wouldn't advise anyone to use Admiral unless it's very, very cheap and its 3rd party only (you're not getting anything more than 3rd party only when you pay the extra for fully comp). Best advice is to steer well clear ! Reviewed on: 19th October 2022

Great customer service

Appreciate it’s a little more difficult in getting through at the moment, but when I have done, twice in last few months have had great customer service. Patient and helpful. Hope the renewal figures match the service on November Reviewed on: 16th October 2022

Best insurer I have ever had

I have been with admiral for so many years now have never had a reason to want to leave. Always easy to get through to on the phone for renewals or queries. I had to make a claim once and was very straightforward Reviewed on: 14th October 2022

Best insurer I have been with

Admiral have been amazing since I joined them, their staff are always polite and so helpful and nothing is ever a bother. I don’t think I’d leave Admiral unless it was due to financial reasons. Reviewed on: 14th October 2022

Easy Friendly Competitive Car Insurance

Easy no nonsense competitive quotes. They keep you up to date with news throughout the year and give discounts the more products you buy. Reviewed on: 13th October 2022

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