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Admiral: Car insurance reviews

Name: Car insurance
Rating: 4.74 (22423 reviews)

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4.74

Based on 22,423 reviews, last reviewed 26th Feb 2026

200% increase in 5 star reviews

in the past 90 days

25% increase in 1 star reviews

in the past 90 days

85%

13%

Latest highest rating:

5

Jess, the customer service representative makes my day Last year, I purchased a one-year car insurance policy for my brother-in-law, who just relocated to the UK, through Admiral car insurance, using my ow... Read more Reviewed on: 26th February 2026

Latest lowest rating:

1

Not recommended Got this insurance provider for my car and after for my home- since beginning I have problems to log in in my policy- few calls to technical support- ... Read more Reviewed on: 16th February 2026

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About this product

Admiral provide third party car insurance policies and four levels of comprehensive cover – Admiral Essential, Admiral, Admiral Gold and Admiral Platinum.

Admiral offer vehicle insurance policies for vans, young drivers, new and learner drivers, temporary drivers and delivery drivers. It also has a MultiCar insurance option.

Admiral car insurance reviews help you find out what it’s like to be a customer. If you’ve used Admiral before, you can also leave a review and share your experience.

Admiral Car insurance reviews (22423)

Review of the Admiral, Car insurance:

Truly customer focused

I’ve been with one other car insurer but always find myself coming back to admiral. I’ve been with the sister companies aswell and all I can say is that they appear to be customer focused. I haven’t yet had to make a claim but I’m sure that the claim experience would match up to the current service I am receiving. What shocked me was when they made a pledge to reimburse everyone £25 - this shows that they are not choosing to profit on the amount of money saved due to COVID. They want to reward their customers for sticking to the guidelines (which clearly showed was being adhered to via the companies outgoings on claims) Reviewed on: 2nd August 2020

Excellent Service Surprisingly low prices

I now have 3 cars insured through the multicar policy and I am delighted with both the service and the price Reviewed on: 1st September 2022

Very helpful and great value

Admiral consistently offer me competitive prices for my insurance and have handled any issue I’ve had immediately and amazingly Reviewed on: 1st September 2022

Great all round

Really happy with the service and that the renewal was cheaper than online comparison sites Reviewed on: 1st September 2022

VERY HAPPY

Always have polite staff, who go beyond to give help and advice. We have no complaints with any part of the service we receive Reviewed on: 1st September 2022

Great communication

Keeps me update, friendly and helpful Reviewed on: 1st September 2022

AVOID at all costs. They use cheap repair garages that do cowboy repairs.

Stay away. I am still having ongoing issues with the repairs carried out by Admiral in 2019 and Claire Fourie of the Claims Complaints Executive is making me go around in circles without a clear action to repair my vehicle. Reviewed on: 1st September 2022

Admiral the best!

The best insurer ever! This is the best insurance company I ever made a deal. Reviewed on: 1st September 2022

Terrible Service - 1115189400

Nathan Jones - Claims Handler - Terrible Service, I originally rang in after receiving a message stating we can provide you a hire car etc for a non fault accident, i rang and spoke to a Nathan Jones and he was abrupt condescending and just someone you would not want working for you. He advised me i am not an admiral customer and claiming against them so he cannot help and told me to basically go away, i advised him i am a admiral customer and have 3 policies with them throughout immediate family and although the claim being made is from a seperate insurer, he still has a level of service he has to provide to people calling, he disregarded this and started to argue. I escalated it to a complaint and the manager Shaun did not see it appropriate to call me to explain Nathans conduct. Reviewed on: 1st September 2022

bad website

difficult to navigate and update details Reviewed on: 1st September 2022

Thumbs up

It hasn't been a long relationship, but so far so good! Reviewed on: 1st September 2022

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