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Aegon: Pension reviews

Name: Pension
Rating: 2.02 (222 reviews)

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1.78

Based on 222 reviews, last reviewed 5th Jun 2025

100% decrease in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

15%

12%

68%

Latest highest rating:

5

Excellent It is a safe company, since I joined, it has always been safe and I will continue with it in the future. Reviewed on: 27th April 2025

Latest lowest rating:

1

I have two policies with this lot. have two policies with this lot. I reached 55 and had received a letter saying do you want to withdraw your pots. 2.5k in total. Since 29 April ive be... Read more Reviewed on: 5th June 2025

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About this product

Aegon offered a Retiready Pension which was withdrawn for new customers from December 2023. For existing customers, it has a maximum service charge of 0.5% per year.

Aegon also provide workplace pensions through Aegon Retirement Choices. The UK-based Aegon Assist team can guide customers through retirement options.

Aegon Pension reviews help you make a smart buying decision. If you’ve used Aegon before, leave a review of your own and help others understand what it’s like to be a customer.

Aegon Pension reviews (222)

Review of the Aegon, Pension:

Great Value

I joined Aegon six years ago and have been very impressed with the performance of my pension since I joined them. Reviewed on: 15th January 2022

The worst company I've ever been

They newer answer to e-mail, phones or whatever. Steal your money, once you want to withdraw they charge whatever they want without any explanation, change the valuation unilateraly, require forms and papers they never did when you gave them your money trying to delay the reimbursement. No taxes forms for declaration available, they never release them on time, nor upon requirement. Very bad manners. Terrible company. Don't invest your money here, they are scam!! Reviewed on: 27th April 2022

Group Pension Lump Sum Not Actioned

Firstly Aegon had no records of any contributions made to them even though these had been made every month since September 2021. I asked for my Group Pension lump sum to be paid to me nearly two months ago. I was told i would need a quote from them that took weeks to receive, and if I was happy to go ahead then to reply direct to the email, which I did. On receiving my confirmation, the email said the money should be paid within 12 days. I called to check on day eleven quoting the RESET number given for further communication. The call handler said this number was of no use. There was no record of my email and the attitude of the call handler was that he didn't care. No apology. The quotation I received said to accept the quote within 28 days or the lump sum payment would be cancelled. If I hadn't have called to check then the 28 days would have expired and I would have had to start the whole process again. Reviewed on: 25th April 2022

Avoid Aegon Uk - Incompetent

Aegon Uk is the worse company I have ever dealt with. I am trying to get a simple pension procedure sorted out, all the paperwork is in order, and a month later it's still not done. For the last 3 week I keep being told it will be done in 3-5 working days. I have had to phone numerous times and wait for 30 minutes each time to be put through. The customer service staff are shocking, and seem to say anything to get you off the phone, one even told me it had been completed when it hadn't. I have read other reviews where people are reporting them to the Financial conduct Authority, I feel I will have to do like wise. I would avoid this company at all cost! Reviewed on: 26th March 2022

Bad investment

A small pension pot i didnt know about and figure has only doubled in 30 years!! Think they need to learn a skill of how to invest Reviewed on: 21st March 2022

Stalling to make more money on my money

Strangely unprofessional company that should know better. They simply drag their feet and use delay tactics at every turn. How they are still trading is beyond me and I will report them to whoever they may be answerable to. Simply put, they should not be a pension option. offered by large businesses. Reviewed on: 11th March 2022

I wouldn't recommend this company to anyone!!!

they don't allow you to withdraw you Pension when you reach 55 Reviewed on: 11th March 2022

WORST CUSTOMER SERVICE EVER

Been trying to receive my small pot pension for months, they are totally incompetent rude, wont reply to emails i had another small pot with Scottish widows who were brilliant, its like they dont want to pay me whats mine,,, avoid Reviewed on: 7th March 2022

Appalling customer service

Does this company exist anymore? I can't get through on the phone, my email was sent back saying they don't accept email anymore and the on-line portal isn't working. It really is appalling and I would avoid at all costs. Reviewed on: 11th February 2022

Can never get hold of them

I have doubts that this company actually exists. They never respond to phone calls. There is no email address for them on their site. This is the fourth day of hanging on the phone to them with no answer. I am seriously worried that they disappeared. Reviewed on: 3rd February 2022

Poor customer Service

Very poor at keeping customers up today with applications. They have a secure inbox which is totally pointless as they do not respond. Reviewed on: 4th December 2021

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