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Aegon: Pension reviews

Name: Pension
Rating: 2.04 (219 reviews)

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1.74

Based on 219 reviews, last reviewed 1st May 2025

100% increase in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

15%

12%

68%

Latest highest rating:

5

Excellent It is a safe company, since I joined, it has always been safe and I will continue with it in the future. Reviewed on: 27th April 2025

Latest lowest rating:

1

Website not functioning, so can't organise a fund sw... Website not functioning, so can't organise a fund switch, the only workaround is post (slow) and they can't organise a transfer statement under a fort... Read more Reviewed on: 1st May 2025

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About this product

Aegon offered a Retiready Pension which was withdrawn for new customers from December 2023. For existing customers, it has a maximum service charge of 0.5% per year.

Aegon also provide workplace pensions through Aegon Retirement Choices. The UK-based Aegon Assist team can guide customers through retirement options.

Aegon Pension reviews help you make a smart buying decision. If you’ve used Aegon before, leave a review of your own and help others understand what it’s like to be a customer.

Aegon Pension reviews (219)

Review of the Aegon, Pension:

Worse customer service I have ever received

I have been trying since August 2021 to drawdown and still no further on . They never respond to emails, rarely answer the phone . I’ve made an official complaint over two months ago and still awaiting a response. They consistently send out the wrong forms or don’t bother sending them at all. Financial projections are appalling, seems almost fraudulent to me . They have caused me financial loss , stress , anxiety and illness due to lack of transparency, appalling customer service and no continuity of procedures. Complete disrespect and regard for their customers. Avoid at all costs and move your money ( if you can as it seems impossible to get your hands on YOUR money.) I have NOTHING good to say about Aegon. Reviewed on: 7th June 2022

5 working days to send an email

I've never had an interaction with Aegon where I felt I came away with a positive outcome. I've just come out of a call where I confirmed and accepted a pension offer. It will now take them 5 days to email me a form that I need to print, sign and scan back as a pdf. No problem there, but why do all their processes seem to be designed to be slow and hinder? Socking service when compared with others out there. Reviewed on: 14th September 2023

Hellish company

I have been trying for the best part of 4 weeks to take my pension pot but have been obstructed by aegon due to the system they use not identifying my bank account. I know need to send them a bank statement from Yorkshire Building society detailing my account number and sort code. No matter how many times I have told them that the sort code is not on YBS statements they insist on asking for the same statement and won't settle my pension. Meanwhile the amount in my pension is going down due to the charges they charge me. Reviewed on: 6th September 2023

Totally embarrassing

You spend hours setting up login details, then when you try to use it it won't open up. Total crap Reviewed on: 2nd September 2023

How can it be so bad

My experience with Aegon retirement platform/workplace pensions (as a pension professional) is appalling. They clearly do not care, and it's a complete rip off. Each time I contact them, you just can't get hold of anyone, and they pass you from one team to another. Most frustrating. And technology doesn't work. Invest in your company for goodness sake. Reviewed on: 29th August 2023

Poor web site

Very poor web site compared to rivals, i have to use Aegon through works pension but i'm going transfer money out once a year. Expensive for what you get. Reviewed on: 26th August 2023

Good company to have your pension with

I have used this company for my pension for a few years now with a couple of employers was also easy to move to one place very quick and easy process Reviewed on: 22nd August 2023

Impossible to get a payout from Aegon

My husband died in January 2023 and had both a defined contribution and defined benefit pension plan with Aegon. It's been impossible to get a payout yet (8 months later) from either plan. They keep asking for additional information and have been adding delay after delay after delay. I thought I'd search reviews of Aegon and see from this site that I'm not alone. Terrible, terrible company. Avoid it if at all possible. I've dealt with Legal and General and Buck on my husband's other pensions and both dealt with them smoothly and efficiently, paying them out months ago. I'm worried I'm never going to receive anything from Aegon. Reviewed on: 17th August 2023

Impossible to get your money out.

I've been waiting for my lump sum for over thirty days. Phoned them today and nothing had been done with it. Assistant upgrade my request to urgent. Emailed a formal complaint, again! Not holding my breath for a result anytime soon Next step complaint to FCA. Reviewed on: 11th August 2023

One of the worst companies I have dealt with

Let's see..it's been nearly 4 weeks transferring a pension out to another provider. Aviva managed to process this in four days? You can't get through on the telephone to Wagon. It takes weeks for an email response. Horrendous. Reviewed on: 7th August 2023

Titanic pension

My retirement pension with Aegon is going down faster than a sinking ship, down by nearly 25% this year, at this rate nothing left in 3/4 years. And this is a low risk policy that quotes " designed to preserve the fund " utter joke!! Reviewed on: 5th August 2023

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