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American Express: American Express Credit Card reviews

3.34
Based on 86 reviews, last reviewed 7th Feb 2025
No new 5 star reviews
in the past 90 days
50% increase in 1 star reviews
in the past 90 days
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62%
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15%
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6%
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1%
See only 1 star reviews
16%

Latest highest rating:

5

American Express credit card is a great credit card,... American Express credit card is a great credit card, especially the Cashback available Reviewed on: 26th August 2024
Andrew Coe's avatar
Andrew Coe

Latest lowest rating:

1

WHEN I NEEDED AMEX TO HELP THEY LET ME DOWN I have had a Amex card for 30 years. Now I have a platinum business card and a personal card. I left my credit card details with British Airways and B... Read more Reviewed on: 7th February 2025
Ian B's avatar
Ian B

About this product

Smart Money People is the UK's #1 place for financial services reviews, including of The American Express Card - the flagship card launched by Amex in 1969. With a whole host of benefits, read our consumer reviews before deciding whether this is the right card for you - our community comments on their experiences with the card's Membership Rewards scheme, customer service received from Amex, and anything else they liked or didn't like about this credit card. Already have...

American Express American Express Credit Card reviews (86)

Review of the American Express, American Express Credit Card:

Useless Customer Service and Dispute Team

1
RUBBISH CREDIT CARD AND CUSTOMER SERVICE!!! STAY AWAY!!! I bought a very expensive kitchen appliance from a prestigious online marketplace. After 3 months the appliance stopped connecting to the Internet, so I sent it to the manufacturer for repair. The manufacturer immediately contacted me to let me know that the item was part of a large lot of stolen appliances, and they confiscated it as it belonged to them. The marketplace refused to provide a refund, as the seller had a... Reviewed on: 12th June 2023

WHEN I NEEDED AMEX TO HELP THEY LET ME DOWN

1
I have had a Amex card for 30 years. Now I have a platinum business card and a personal card. I left my credit card details with British Airways and BA stole my money. Amex refused to refund me. I wonder if it has anything to do with BA and Amex being partners on the credit card. And the customer service at Amex was rude and dismissive. But they are very good at taking £650 in fees per year. Reviewed on: 7th February 2025

Poor Service, NOT WORTH THE £650e.

1
Poor Service, NOT WORTH THE £650e.. Very poor service... Been with them for 8 years paying £650 per year subscription. This Christmas they stitched us, dropped the level of credit and refused all payments despite no defaults or any missed payments. We are now coming away from Amex, the benefits are not really benefits any more ie Airport Lounge access.... You can hardly get is.... Customer service for Platinum card holders is now shockingly poor..... Save your money, use one of ... Reviewed on: 1st January 2025

Doesnt work , customer service is hit and miss

1
Have been holding 3 AMEX for last 10 years and lately their quality has gone down. First of all the card doesn't work in 60% of shops (outside of USA) which is a big issue. Its okay to still hold it but the premium benefits it needs to offer are lacklustre in the UK. Lastly, customer service can be very good or very rude or uninformed. I cancelled a card to get an upgrade and then said that I am not eligible though my income being 5 times the required. High levels of discriminat... Reviewed on: 28th November 2024

Customer service level of zero

1
I received my British Airways American Express card and set up a direct debit to pay off the full sum when it became due. Amex did not take the funds when they were due and subsequently sent me a letter advising they were charging me interest and a surcharge and threatened further action. I telephoned and they apologised for their error but advised they were not able to remove the interest from my account. I cancelled the card which required over thirty minutes on the telephone ... Reviewed on: 17th September 2024

Poor Customer Service and Mismanagement

1
*Subject: Poor Customer Service and Mismanagement – Consider Switching to Visa or Mastercard** I am extremely disappointed with the service I’ve received from American Express. Despite requesting multiple times to change my debit date from the end of the month to mid-month, nothing was ever done. Each request was ignored or mishandled. On top of that, I was advised to transfer funds to lower my balance, which I did, only to find that Amex still charged me the full amount witho... Reviewed on: 6th September 2024

American Express credit card is a great credit card,...

5
American Express credit card is a great credit card, especially the Cashback available Reviewed on: 26th August 2024

Dependable card that always does what it should, Nev...

5
Dependable card that always does what it should, Never had any problems with the app nor with the direct debits Reviewed on: 5th June 2024

Too expensive for many suppliers

3
Too expensive for many suppliers Reviewed on: 29th May 2024

I love using my Amex cash back card plus amex hold.

3
I love using my Amex cash back card plus amex hold. It provides many perks Reviewed on: 24th May 2024

Great cash back and customer service

5
I’ve earned lots of cash back with them Reviewed on: 12th April 2024

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