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American Express: American Express Credit Card reviews

3.44
Based on 95 reviews, last reviewed 8th Jul 2025
100% decrease in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
61%
See only 4 star reviews
16%
See only 3 star reviews
5%
See only 2 star reviews
1%
See only 1 star reviews
17%

Latest highest rating:

4

Great offers on everyday purchases Great offers on everyday purchases Reviewed on: 21st April 2025
Chirag Patel's avatar
Chirag Patel

Latest lowest rating:

1

AmEx global card transfer program does not work Anticipating a move from the US to the UK, I got am American Express card, planning on using their global card program to apply for a UK-based AmEx ca... Read more Reviewed on: 8th July 2025
ysette's avatar
ysette

About this product

Smart Money People is the UK's #1 place for financial services reviews, including of The American Express Card - the flagship card launched by Amex in 1969. With a whole host of benefits, read our consumer reviews before deciding whether this is the right card for you - our community comments on their experiences with the card's Membership Rewards scheme, customer service received from Amex, and anything else they liked or didn't like about this credit card. Already have The American Express Card? Please leave some comments of your own and let others know what you think about this card!

American Express American Express Credit Card reviews (95)

Review of the American Express, American Express Credit Card:

Doesnt work , customer service is hit and miss

1
Have been holding 3 AMEX for last 10 years and lately their quality has gone down. First of all the card doesn't work in 60% of shops (outside of USA) which is a big issue. Its okay to still hold it but the premium benefits it needs to offer are lacklustre in the UK. Lastly, customer service can be very good or very rude or uninformed. I cancelled a card to get an upgrade and then said that I am not eligible though my income being 5 times the required. High levels of discrimination toward existing customers also, seems to have popped in their heads, especially against small business owners. Reviewed on: 28th November 2024

Good card

4
Nice card, reward scheme good. not widely acceptable though Reviewed on: 5th June 2019

AMEX

5
Quick to get a decision, excellent customer care once you have the perks. Reviewed on: 5th June 2019

Great Reward Credit Card

5
We changed our current credit card to the American Express card with cash back rewards. It gives a great introductory offer and then continues with cash back throughout which you can access at the end of the year! It will be great to have a sum of money for a treat! Reviewed on: 2nd June 2019

Trusted Card Provider

5
Great customer service via UK call centre, the phone app is functionally rich and easy to navigate, decent cash back and retailer specific offers Reviewed on: 18th May 2019

TOP QUALITY CREDIT CARD

5
ALWAYS GREAT SERVICE AND VERY GOOD CASH BACK INCENTIVE MAKE IT A NO BRAINER TO GET ONE! Reviewed on: 15th April 2019

ms

4
the process of applying for the credit card was simple and relatively easy it arrived promptly within a couple of days Reviewed on: 15th April 2019

Amazing rewards & offers

5
Amex is straight fire. Only called once their service line once and they were outstanding. The app is super intuitive, it's very easy to browse offers and save them to your card for later use. Reviewed on: 21st December 2018

great rewards

5
Useful rewards, loyalty points and more. Reviewed on: 17th December 2018

Very amazing bank account and unlimited withdrawals even more amazing as this is not like any other bank.

5
Very amazing bank account and unlimited withdrawals even more amazing as this is not like any other bank. very nice experience seemless and smooth payments. Reviewed on: 21st November 2018

not fair

1
great card will be sent to your adress ..haha i open letter sorry not this time.... Reviewed on: 1st June 2018

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