Write a review

Go to business site

American Express: British Airways credit card reviews

Name: British Airways credit card
Rating: 4.42 (81 reviews)

View other American Express products

4.25

Based on 81 reviews, last reviewed 12th Jun 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

71%

15%

Latest highest rating:

4

Good points earning ability but question if the incr... Good points earning ability but question if the increased annual fee is worth it. It's now become a lot to justify (especially as the value of added o... Read more Reviewed on: 12th June 2025

Latest lowest rating:

1

Don’t bother - they always find a way out of giving... Don’t bother - they always find a way out of giving you the Avios points Reviewed on: 11th February 2025

Read all reviews See your review

About this product

The British Airways American Express credit card allows you to collect Avios on purchases you’re already making, with no annual fee.

A fixed monthly fee is shown upfront, with no interest charged on your instalment plan balance.

British Airways American Express credit card reviews help you find out what it’s really like to be a customer. If you’ve used Amex before, you can also leave a review and share your experience.

American Express British Airways credit card reviews (81)

Review of the American Express, British Airways credit card:

Title: American Express Avios Program: A Costly and Frustrating Disappointment

I have been a participant in the American Express Avios Program for quite some time, and it's safe to say that it has been nothing short of a financial black hole. The exorbitant annual fee of over £200 is an absolute joke, especially considering the dismal partnership with British Airways that accompanies it. One of the major grievances I have with this program is the companion voucher that supposedly adds value. However, it's more of a tease than a benefit. Despite diligently checking the website for available flights for months, I find myself unable to utilize the voucher before its June expiration. It's like having a golden ticket with no access to the chocolate factory. The limited flight options available are a slap in the face. Even when flights do miraculously appear, the prices are indistinguishable from what you can easily find on Google Flights. The supposed partnership with British Airways is a farce, offering no real advantage over budget airlines like Ryanair. Navigating the program's website is a Herculean task. It's convoluted, counterintuitive, and an overall nightmare to use. Seeking assistance from customer service proved to be a futile exercise. Hours spent on the phone with both American Express and BA resulted in absolute incompetence and zero solutions. It's as if their aim is to drive customers to the brink of insanity. Booking a business class ticket, touted as a luxury experience, was a grave mistake. The reality? A regular chair with an empty seat in the middle – hardly a business class offering. Access to the lounge, another so-called perk, was abruptly cut short during a flight delay, leaving us stranded in a crowded airport. The whole experience was a far cry from the promised premium service. Now, with two companion vouchers set to expire before I can even use them, the program's flaws become even more glaring. The lack of available flights during peak months for a school teacher like myself, July and August, renders the entire program utterly pointless. Attempting to leave the program only adds insult to injury. They casually inform you that you will receive nothing for the unused companion voucher and Avios points. It's a slap in the face for those who invested time and money into this debacle. To be fair, using Avios for hotels seems to be the only redeeming aspect of the program. However, this solitary positive cannot salvage the sinking ship that is the American Express Avios Program. This experience has not only soured my opinion of British Airways but has also left me despising anything associated with this abysmal program. The service is abysmal, and the lack of solutions from customer service is a testament to the utter failure of this ill-conceived program. Save your money and sanity – steer clear of the American Express Avios Program. Reviewed on: 26th December 2023

Good points earning ability but question if the incr...

Good points earning ability but question if the increased annual fee is worth it. It's now become a lot to justify (especially as the value of added offers is not as good as it used to be) Reviewed on: 12th June 2025

AMEX as good as always.

Ive been using AMEX for more than five years now, and never disappoints. Always able to pay everywhere, the app is really useful because of its simplicity. Instalments plans are great. Website is really good and easy to understand. Customer service over the phone is top notch. Reviewed on: 28th May 2025

Promises more than it delivers

I feel like these points sound like a great thing but they arent transparent. They are hard/impossible to use once youve worked hard to build them up. Im over it now and will change to get better rewards elsewhere. Reviewed on: 21st April 2025

Good an reliable

Good an reliable an easy to process Reviewed on: 11th April 2025

To get bonus on my travels to and from abroad...

To get bonus on my travels to and from abroad Reviewed on: 8th April 2025

10/10 customer service

Whenever I have had a question about my card or its terms, I have turned to their live chat function and have found incredible help from their staff. They're knowledgable about their product and will try to help you as best as you can. My partner has been a longer standing customer of theirs and he convinced me to sign up because if I had any issues down the line, their customer service would not disappoint! Although the actual product isn't the best it could be at this moment (avoid points rewards), the service is great from my experience. Reviewed on: 26th March 2025

Great benefits & Easy to Use

Great benefits and easy to use and keep track of. Really great options for paying back as well in terms of instalments so I know that is there if I need it. Reviewed on: 26th February 2025

Don’t bother - they always find a way out of giving...

Don’t bother - they always find a way out of giving you the Avios points Reviewed on: 11th February 2025

Great promotional offer of Airmiles resulting in spe...

Great promotional offer of Airmiles resulting in speaking to excellent advisors about completing the eligibility form. Reviewed on: 24th May 2024

It was really good experience

It was really good experience using it for last two years and ease to use the app is the best part of it. Happy customers are not just me but many people. Reviewed on: 23rd May 2024

Do you have a different American Express product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Credit card
from Zopa 4.93 from 40272 reviews
Credit Cards
from Smile Bank 3.29 from 4 reviews
Credit builder credit card
from Vanquis 4.78 from 19909 reviews

Want to see more from American Express?

Gold Credit Card
from American Express 4.72 from 24 reviews
Platinum Cashback Credit Card
from American Express 4.51 from 69 reviews
Credit Card
from American Express 4.30 from 123 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub