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Animal Friends: Pet insurance reviews

Name: Pet insurance
Rating: 4.77 (641 reviews)

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4.73

Based on 641 reviews, last reviewed 5th Sep 2025

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Excellent Pet Insurance Had our Pet insurance for two cats with them for several years now and the renewal is always very fair and reasonable and the service and communicatio... Read more Reviewed on: 5th September 2025

Latest lowest rating:

1

Terrible Paid insurance for years. My dog was put to sleep recently - tried to claim of insurance & told not possible to claim as my dog was over 8yrs old !!! Reviewed on: 9th October 2023

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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

Animal Friends Pet insurance reviews (641)

Review of the Animal Friends, Pet insurance:

Don't Do It

Before you consider taking out insurance with these thieves....stop....put your debit card down. Don't believe their "animal friends" nicey nicey name/image...these guys will whatever they can to not pay you the money you're owed. My dog has been left lame and in pain for nearly 2 months while I've had two different claims denied. I've now just had to bite the bullet and pay for it myself. I've had insurance with them for 4 years and never claimed a penny. Then when I need them... guess what, they try to wriggle out of paying and couldn't care less about your pet. Best advice I can give you is to direct debit the money you would pay to them monthly into a savings account and further down the line if/when you need it you will have a pot of money to at least lessen the burden Reviewed on: 2nd March 2021

No quibble help at a very difficult time

When my much loved elderly cat Sparky became unwell with an eye condition, he had to have multiple tests and trips to specialist vets. Sparky was a very special cat as he saw me through the initial grieving period after the death of my little boy from cancer. During Sparky's illness, Animal Friends was there for me throughout, I never had to quibble about his vet bills or any of the claims I put in. Their staff were always really pleasant and empathetic on the phone, and this made a very difficult time much more manageable for me. Sparky has sadly passed away now. I miss him very much, but I knew that when my heart was ready for new furry friends, Animal Friends would be where I would come to insure them - and I did; my new kittens Magic and Moonlight are insured with them now. I didn't even bother to look elsewhere, as the service I had with Animal Friends was second to none. Reviewed on: 3rd August 2023

They don't rip me off

I've used animal friends for a few years and while I've not had to make a claim, unlike other insurance companies my renewal quotes are in line with quotes for new customers, and no dearer than other companies. It's nice to be able to renew without feeling ripped off, which is more than most other insurers. Reviewed on: 3rd August 2023

Excellent company

We have never had an issue and have been with Animal Friends for quite a few years now. They have excellent newsletters and info portal too through Joii. Reviewed on: 3rd August 2023

Very Happy

As my dog has developed seasonal allergies Animal Friends have been very helpful also you can get advice from vets Reviewed on: 3rd August 2023

Helpful & Supportive

Only had discussion on renewal time but. Colleague tried to provide best options for cover. For our Cavalier King Charles Spaniel. Reviewed on: 3rd August 2023

Good prices

Prices are competitive and when one of my cats had cancer during covid..all costs and claims were done with no hassle Reviewed on: 3rd August 2023

Great service

After having a very poorly dog, Animal friends dealt with our claim quickly & efficiently through Pawtal with our vet. Such a weight off our minds knowing that it was all dealt with without added stress to us. Reviewed on: 3rd August 2023

The Best insurance company ever

Love Animal friends, always helpful friendly and never had any problems . Reviewed on: 3rd August 2023

Animal Friends are an excellent, efficient, helpful and friendly pet insurance company.

My experience is complete satisfaction whenever I have had to put in a claim for my dog, it's settled immediately and I've always been informed by email. Reviewed on: 3rd August 2023

Easy to use

Easy to make a claim and always a prompt pay out. My cat has a life long condition for which he has two tablets daily. Always a prompt pay out Reviewed on: 3rd August 2023

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