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Animal Friends: Pet insurance reviews

Name: Pet insurance
Rating: 4.77 (641 reviews)

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4.73

Based on 641 reviews, last reviewed 5th Sep 2025

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Excellent Pet Insurance Had our Pet insurance for two cats with them for several years now and the renewal is always very fair and reasonable and the service and communicatio... Read more Reviewed on: 5th September 2025

Latest lowest rating:

1

Terrible Paid insurance for years. My dog was put to sleep recently - tried to claim of insurance & told not possible to claim as my dog was over 8yrs old !!! Reviewed on: 9th October 2023

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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

Animal Friends Pet insurance reviews (641)

Review of the Animal Friends, Pet insurance:

Don't Do It

Before you consider taking out insurance with these thieves....stop....put your debit card down. Don't believe their "animal friends" nicey nicey name/image...these guys will whatever they can to not pay you the money you're owed. My dog has been left lame and in pain for nearly 2 months while I've had two different claims denied. I've now just had to bite the bullet and pay for it myself. I've had insurance with them for 4 years and never claimed a penny. Then when I need them... guess what, they try to wriggle out of paying and couldn't care less about your pet. Best advice I can give you is to direct debit the money you would pay to them monthly into a savings account and further down the line if/when you need it you will have a pot of money to at least lessen the burden Reviewed on: 2nd March 2021

Good price

I love that you have the online vet to chat to whenever you need them such a help Reviewed on: 3rd August 2023

Lovely service always feel like they really care for your pet

My dog Cali needed an operation for her eyes and it was easy to claim they talked to my vets to agree on the claim then paid me quickly for her treatment. It really felt like they cared when I spoke to advisors on the phone. Reviewed on: 3rd August 2023

Good Value

I have had very good service from this insurer when our Molly needed a pacemaker fitted two years ago so I can only recommend them for the service we have had. Reviewed on: 3rd August 2023

Always pleasant

Plenty of time to help and talk one through queries!Very friendly staff.Excellent for putting peoples minds at ease!A joy to do business with.Have recommended them to many friends,which I don’t do very often! Reviewed on: 3rd August 2023

Fantastic

I’ve been using animal friends for years they’ve always been great & very caring when the end comes Reviewed on: 3rd August 2023

Did yesterday

If needed they have alway pay up and been helpful Reviewed on: 3rd August 2023

Good service, high prices

No issues about claiming money, quick and always get back. In 2 years my monthly price went up to 2x higher. Reviewed on: 3rd August 2023

Lovely and simple

Joining animal friends was so easy and we love the joii app that's part of it. There's varying options to suit your needs in terms of the level and type of cover you're looking for. We've not needed to claim anything with the insurance but we have used the joii app for advice a couple of times when our pooch has been unwell and the vets we've dealt with via the video call were amazing. Reviewed on: 3rd August 2023

They are always there when needed.

I haven’t yet made a claim but I feel they will be ready to listen if I have any problems with Poppy. Reviewed on: 3rd August 2023

Great insurance

I enjoy receiving the emails with useful tips for looking after my cat and the access to 24/7 vet care is really reassuring for an anxious cat mum! Reviewed on: 3rd August 2023

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