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Animal Friends: Pet insurance reviews

Name: Pet insurance
Rating: 4.66 (644 reviews)

View other Animal Friends products

4.66

Based on 644 reviews, last reviewed 2nd Oct 2025

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Helpful, friendly and easy to understand information... Helpful, friendly and easy to understand information and policies. Reviewed on: 2nd October 2025

Latest lowest rating:

1

£50 a month premium got me £11 back on a £491 claim Be very very careful of the small print. Our dog had to be put down due to old age. Let me be clear that no amount of money could replace her. We didn... Read more Reviewed on: 29th September 2025

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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

Animal Friends Pet insurance reviews (644)

Review of the Animal Friends, Pet insurance:

First time we've insured with Animal Friends, accide...

First time we've insured with Animal Friends, accident-only policy. Never needed to make a claim (and hopefully never will!) so no idea about their performance. Free video vet service is a nice addition Reviewed on: 1st October 2024

No thanks

Rubbish never paid out would never use again Reviewed on: 4th October 2022

Exceptional service

I have had insurance with Animal Friends for years for my dog, the policies are clear and simple and offer great value for money. Turn around time is also very good. Reviewed on: 27th September 2022

Friendly and very helpful

It was easy to set up after I read loads of feedback Friendly customer services Reviewed on: 26th September 2022

Easy peasy

I like the 24/7 vet contact that's available Reviewed on: 21st September 2022

Short and sweet

Clean simple easy affordable insurance Reviewed on: 20th September 2022

Fair

Very reasonably priced with the same protection included! Definitely was worth shopping around for. I enjoy getting updates from them too. Reviewed on: 15th September 2022

Quick turn round of claims

Paying a claim within hours of receiving it is service above and beyond. Reviewed on: 13th September 2022

fair pet insurance

good company had no prblems in 4 years of cover Reviewed on: 10th September 2022

Couldn't be better

Always very helpful and there when needed. Reviewed on: 4th September 2022

Best Pet Insurer

Nala is our first family dog and love the fact that animal friends per insurance was recommended to us, I have complete trust and faith in the team and especially love the added app feature of instant connection to one of the amazing vets. We always recommend animal friends to friends & family. Reviewed on: 1st September 2022

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