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Animal Friends: Pet insurance reviews

Name: Pet insurance
Rating: 4.66 (644 reviews)

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4.66

Based on 644 reviews, last reviewed 2nd Oct 2025

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Helpful, friendly and easy to understand information... Helpful, friendly and easy to understand information and policies. Reviewed on: 2nd October 2025

Latest lowest rating:

1

£50 a month premium got me £11 back on a £491 claim Be very very careful of the small print. Our dog had to be put down due to old age. Let me be clear that no amount of money could replace her. We didn... Read more Reviewed on: 29th September 2025

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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

Animal Friends Pet insurance reviews (644)

Review of the Animal Friends, Pet insurance:

First time we've insured with Animal Friends, accide...

First time we've insured with Animal Friends, accident-only policy. Never needed to make a claim (and hopefully never will!) so no idea about their performance. Free video vet service is a nice addition Reviewed on: 1st October 2024

Top quality service

Unfortunately I have had to claim for an illness my precocious dog had, the service I received was excellent in a very distressing situation, they kept me informed throughout my claim and thank god my little fur baby was ok, thank you so much for your help and understanding.xx Reviewed on: 28th August 2022

Fabulous service

My Cat Tiggs is an older cat and she still gets the treatment she needs from Pet Insurance. Quick,friendly and easy to use. Reviewed on: 28th August 2022

5star insurance

Animal friends have kept their premiums affordable compared to other pet insurance companies with the same level of cover. Been with them for 4 years Reviewed on: 28th August 2022

Quick and easy Insurance Claim

Over the last few months I have had a number of health problems with my cat. Animal Friends have been helpful and reassuring, paying my insurance claim swiftly so I received it before my credit card was due. Excellent service all round. Reviewed on: 27th August 2022

Always there and caring

The best pet insurance we’ve used. When our dog had her accident and we were beside ourselves they made the whole process easy and helped us get all her bills sorted. Reviewed on: 27th August 2022

Great insurance company

Used Animal Friends Insurance for years as I trust them. Great customer service always responds by email. Helpful service and great benefits for my dog. Reviewed on: 27th August 2022

Great unique service

Love the 24/7 access to a vet, used it and it works! Deals with claims efficiently, staff have always been professional and caring Reviewed on: 26th August 2022

Really good and easy to use

Good insurance overall easy to use and hassle free Reviewed on: 26th August 2022

Esy and accessible

Claims throught the potal are reviewed timely, completed by yourself or the vet means its accessible. Easy to use form making it a nice customer journey Reviewed on: 26th August 2022

Excellent service!!!!

I have 2 Cockapoos, Milly and Molly who are 5 & 6. Ive been with this insurance from the start and ive never changed it, which i think in this day and age, with all the companies trying to undercut to get your business, is a credit to the company. Excellent customer service and i find it really impressive how quickly they can sort the claim, when they receive it. I know its not the cheapest, but its the BEST. Thank you for looking after my 2 girls. XX Anne Marie Pimblett Reviewed on: 25th August 2022

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