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Animal Friends: Pet insurance reviews

Name: Pet insurance
Rating: 4.77 (641 reviews)

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4.73

Based on 641 reviews, last reviewed 5th Sep 2025

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Excellent Pet Insurance Had our Pet insurance for two cats with them for several years now and the renewal is always very fair and reasonable and the service and communicatio... Read more Reviewed on: 5th September 2025

Latest lowest rating:

1

Terrible Paid insurance for years. My dog was put to sleep recently - tried to claim of insurance & told not possible to claim as my dog was over 8yrs old !!! Reviewed on: 9th October 2023

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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

Animal Friends Pet insurance reviews (641)

Review of the Animal Friends, Pet insurance:

Don't Do It

Before you consider taking out insurance with these thieves....stop....put your debit card down. Don't believe their "animal friends" nicey nicey name/image...these guys will whatever they can to not pay you the money you're owed. My dog has been left lame and in pain for nearly 2 months while I've had two different claims denied. I've now just had to bite the bullet and pay for it myself. I've had insurance with them for 4 years and never claimed a penny. Then when I need them... guess what, they try to wriggle out of paying and couldn't care less about your pet. Best advice I can give you is to direct debit the money you would pay to them monthly into a savings account and further down the line if/when you need it you will have a pot of money to at least lessen the burden Reviewed on: 2nd March 2021

Very pleased

Feel confident if anything happens to my cat it will be dealt with promptly Reviewed on: 25th August 2022

Brilliant!

Customer service was fab. Dealt with my claim quickly and everytime I have rang I have been greeted by friendly and helpful staff. Couldn't ask for more!! Reviewed on: 25th August 2022

Always been amazing

Animal friends have made claimes exceptionally easy and I thank them for that.. I’ve used the online vet a couple of times and they were both amazeing. Reviewed on: 25th August 2022

Always keep customer information up to date

Newsletters are full of useful information and tips on caring for our pets Reviewed on: 25th August 2022

Superb and easy to manage cover

No hassle, easy to set up and manage. Clear and precise with great benefits! Reviewed on: 25th August 2022

Really happy with the service

Animal Friends have been brilliant sorting my claims for our dogs GI issues. Really simple claims process and the money was paid very quickly. Reviewed on: 25th August 2022

brilliant

very helpful and very supportive and very understanding Reviewed on: 25th August 2022

Great Service

really impressed with animal friends, very fair rates and easy to deal with, lovely staff and very efficient in dealing with claims i have recommended to several friends who are all very happy with them, Reviewed on: 25th August 2022

Peace of mind

Knowing if I Need to claim Animal friends would help me through. Enjoy receiving the emails eith top tips and having access to vets advice always useful and all at a great price. Reviewed on: 25th August 2022

1st class

Quickly and easy. Fast payments Reviewed on: 25th August 2022

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