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Animal Friends: Pet insurance reviews

Name: Pet insurance
Rating: 4.77 (641 reviews)

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4.73

Based on 641 reviews, last reviewed 5th Sep 2025

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Excellent Pet Insurance Had our Pet insurance for two cats with them for several years now and the renewal is always very fair and reasonable and the service and communicatio... Read more Reviewed on: 5th September 2025

Latest lowest rating:

1

Terrible Paid insurance for years. My dog was put to sleep recently - tried to claim of insurance & told not possible to claim as my dog was over 8yrs old !!! Reviewed on: 9th October 2023

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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

Animal Friends Pet insurance reviews (641)

Review of the Animal Friends, Pet insurance:

Don't Do It

Before you consider taking out insurance with these thieves....stop....put your debit card down. Don't believe their "animal friends" nicey nicey name/image...these guys will whatever they can to not pay you the money you're owed. My dog has been left lame and in pain for nearly 2 months while I've had two different claims denied. I've now just had to bite the bullet and pay for it myself. I've had insurance with them for 4 years and never claimed a penny. Then when I need them... guess what, they try to wriggle out of paying and couldn't care less about your pet. Best advice I can give you is to direct debit the money you would pay to them monthly into a savings account and further down the line if/when you need it you will have a pot of money to at least lessen the burden Reviewed on: 2nd March 2021

Great pet insurance

Hassle free quick payout following claim. Highly recommend Reviewed on: 25th August 2022

Great service

Very fair and great service. They were there when I needed them most Reviewed on: 24th August 2022

Fantastically faultless!

My poor pooch has had her issues on more than one occasion. I am so glad I chose Animal Friends pet insurance because they have been fantastic, fare, extremely helpful, reassuring plus very supportive all the way and at every time we have needed their services. I have had no negative issues, in fact quite the opposite, they have been what we hoped for, and more, from having pet insurance and have paid out within days of recieving and processing my claim . Fabulous professional service, fantastic friendly and knowledgable staff, online plus over the phone. Guys I 100% recommend them and I do not use my recommendations lightly - believe you me! Choose Animal Friends and you won't regret it, I didn't. Reviewed on: 24th August 2022

Always helpful

payout direct from Vets Joils lovely vets to speak to 24 : 7 Very helpful recommended Reviewed on: 24th August 2022

Good value and trusted

Best insurance company for my pets I've used so far. Have settled my claim with my vet direct and quickly ensuring my pet got the treatment needed. Great company. Reviewed on: 24th August 2022

Perfect parner

Great service and great value with advice when needed Reviewed on: 24th August 2022

Oscar

I have been with Animal Friends for 3 years now and found it to be affordable and always on the end of the phone when needed. They keep in touch with updates on helpful ideas. I made a claim recently and it was dealt with speedily and efficiently. Reviewed on: 24th August 2022

Like the fact there is access to a vet online 24/7 but found dealing with a claim somewhat lengthy and stressful

Like the fact there is access to a vet 24/7 but found dealing with a claim somewhat lengthy and stressful although I have to say this was partly the vets being slow providing info Reviewed on: 24th August 2022

Excellent customer service

Always professional and courteous service with claims handled promptly and fairly Reviewed on: 24th August 2022

Being a responsible dog owner

Can’t afford not to have insurance but can’t always afford vet fees. Good to have access to a free online vet nurse Reviewed on: 24th August 2022

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