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Animal Friends: Pet insurance reviews

Name: Pet insurance
Rating: 4.66 (644 reviews)

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4.66

Based on 644 reviews, last reviewed 2nd Oct 2025

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Helpful, friendly and easy to understand information... Helpful, friendly and easy to understand information and policies. Reviewed on: 2nd October 2025

Latest lowest rating:

1

£50 a month premium got me £11 back on a £491 claim Be very very careful of the small print. Our dog had to be put down due to old age. Let me be clear that no amount of money could replace her. We didn... Read more Reviewed on: 29th September 2025

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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

Animal Friends Pet insurance reviews (644)

Review of the Animal Friends, Pet insurance:

Don't Do It

Before you consider taking out insurance with these thieves....stop....put your debit card down. Don't believe their "animal friends" nicey nicey name/image...these guys will whatever they can to not pay you the money you're owed. My dog has been left lame and in pain for nearly 2 months while I've had two different claims denied. I've now just had to bite the bullet and pay for it myself. I've had insurance with them for 4 years and never claimed a penny. Then when I need them... guess what, they try to wriggle out of paying and couldn't care less about your pet. Best advice I can give you is to direct debit the money you would pay to them monthly into a savings account and further down the line if/when you need it you will have a pot of money to at least lessen the burden Reviewed on: 2nd March 2021

Excellent Pet Insurer

Great value, been with them for 5 years since I got my rescue dog. Ethically brilliant. Reviewed on: 28th September 2021

Great company; helpful, informative, understanding.

Your pet is #1 on their agenda. It's as important to them as it is to you to make sure your pet's healthcare is covered! Kind, helpful, informative, understanding, and they support so many great charitable causes! Reviewed on: 28th September 2021

Animal Friends Pet insurance

always a great service. Tips and advice through emails all the time, even things you may not have even considered. I would recommend them. Also I had a trouble free claim with them on my claim, which eased all the stress of my sick cat. Reviewed on: 25th September 2021

Great service

They are one of the cheaper insurances I could find with the most benefits. The Joii vet app also gives peace of mind without having to worry as a first time kitten owner. Reviewed on: 23rd September 2021

Pretty Amazing Service

Animal Friends is the best insurer I have been with over the years, the monthly newsletter covers everything you need to know about your pet, and in addition they offer an online consultation FOC should you have any initial concerns about your pet ! Reviewed on: 19th September 2021

No nonsense insurance

I’ve recommended animal friends to several friends. Kind folk on the claims line, quick claim turnaround and competitive premiums. Reviewed on: 18th September 2021

Great company

I needed to claim for my dogs pancreatitis treatment, it all went smoothly, fantastic service. Reviewed on: 16th September 2021

quick payout and reasonable fees

Money paid without fuss and cheaper than rival firms. Reviewed on: 16th September 2021

An Insurance that makes me feel Assured

When Max came to live with us a friend recommended Animal Friends Insurance. We have now been with the company four years. The premiums are good value with a reliable customer service. We do feel assured that if we needed to make a claim Animal Friends would do their best to give us the help needed. Reviewed on: 15th September 2021

Good value pet insurance that supports animal charities

Following an online search I chose Animal Friends for Dog Insurance. It was reasonably priced and offered the level of cover that I require. The monthly emails are helpful and informative. Reviewed on: 14th September 2021

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