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Animal Friends: Pet insurance reviews

Name: Pet insurance
Rating: 4.66 (644 reviews)

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4.66

Based on 644 reviews, last reviewed 2nd Oct 2025

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Helpful, friendly and easy to understand information... Helpful, friendly and easy to understand information and policies. Reviewed on: 2nd October 2025

Latest lowest rating:

1

£50 a month premium got me £11 back on a £491 claim Be very very careful of the small print. Our dog had to be put down due to old age. Let me be clear that no amount of money could replace her. We didn... Read more Reviewed on: 29th September 2025

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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

Animal Friends Pet insurance reviews (644)

Review of the Animal Friends, Pet insurance:

Don't Do It

Before you consider taking out insurance with these thieves....stop....put your debit card down. Don't believe their "animal friends" nicey nicey name/image...these guys will whatever they can to not pay you the money you're owed. My dog has been left lame and in pain for nearly 2 months while I've had two different claims denied. I've now just had to bite the bullet and pay for it myself. I've had insurance with them for 4 years and never claimed a penny. Then when I need them... guess what, they try to wriggle out of paying and couldn't care less about your pet. Best advice I can give you is to direct debit the money you would pay to them monthly into a savings account and further down the line if/when you need it you will have a pot of money to at least lessen the burden Reviewed on: 2nd March 2021

If all insurance companies were this good

I had to make a claim for my dog and Animal Friends made the process really easy Reviewed on: 10th September 2021

Great insurance and helpful friendly staff

Cant fault them one bit! Thankful to be with such a great insurance Reviewed on: 10th September 2021

Animal friends. Simply the best

Animal friends are the best insurance company I’ve ever come across. I’ve never had to shop around for cheaper insurance because they don’t hike their prices up every year. They also don’t charge any phenomenal admin costs for change of address etc. None at all. Just a small premium to pay for the knowledge that my little ones will be well cared for if anything unfortunate should occur Reviewed on: 10th September 2021

Very impressed

I love the way joli vets works I’ve used them once as my dog had a tick and the vet had a good look at it on web cam and directed me on how to remove it I was very impressed Reviewed on: 10th September 2021

Not just insurance but a donation to animal charity too

Been with Animal Friends for some years now, originally chosen for value for money and the donation to charity. We see no reason to change! Reviewed on: 10th September 2021

Great choice for pet insurance

Good quality pet insurance from Animal Friends. Their staff are friendly & helpful. It is a straightforward process which is why we’ve been with them for years! Reviewed on: 10th September 2021

the best insurer for pets

all good so keep up the good work for all the people who put their trust in you and get the help that they really need if their pet or pets get sick we all believe in your support Reviewed on: 10th September 2021

Pawesome

I've used Animal Friends for many years and they are great. Their claims process is swift and smooth leaving very little for the fur-mum/dad to do - which is exactly what you need when you have a sick puppy (or other fur baby) who needs your attention, and not focusing the paperwork. Reviewed on: 10th September 2021

Best animal insurer I have ever found

Good cover options at very reasonable rates and helpful website. Reviewed on: 10th September 2021

Best informative pet insurance

Whenever I’ve needed information regarding my little Yorkie Animal Pet Insurance and Joii Vets are my first port of call. Reviewed on: 10th September 2021

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