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Animal Friends: Pet insurance reviews

Name: Pet insurance
Rating: 4.66 (644 reviews)

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4.66

Based on 644 reviews, last reviewed 2nd Oct 2025

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Helpful, friendly and easy to understand information... Helpful, friendly and easy to understand information and policies. Reviewed on: 2nd October 2025

Latest lowest rating:

1

£50 a month premium got me £11 back on a £491 claim Be very very careful of the small print. Our dog had to be put down due to old age. Let me be clear that no amount of money could replace her. We didn... Read more Reviewed on: 29th September 2025

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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

Animal Friends Pet insurance reviews (644)

Review of the Animal Friends, Pet insurance:

Don't Do It

Before you consider taking out insurance with these thieves....stop....put your debit card down. Don't believe their "animal friends" nicey nicey name/image...these guys will whatever they can to not pay you the money you're owed. My dog has been left lame and in pain for nearly 2 months while I've had two different claims denied. I've now just had to bite the bullet and pay for it myself. I've had insurance with them for 4 years and never claimed a penny. Then when I need them... guess what, they try to wriggle out of paying and couldn't care less about your pet. Best advice I can give you is to direct debit the money you would pay to them monthly into a savings account and further down the line if/when you need it you will have a pot of money to at least lessen the burden Reviewed on: 2nd March 2021

Very friendly customer services.

It very easy to deal when you make a insurance claim. I definitely recommend. Reviewed on: 9th September 2021

Not much use at all

Dog had cyst which vet drained - but as dog over 8 years old you NEVER get paid out full vet fees or medication. - Then if that isnt enough they deduct £99 from every claim - There is a word for Animal Friends - money grabbing theiving bastards - Think they are disgusting as most pets are not ill when below 8 years but when you want them they dont back up all their claims Bill Rollins Gt Holland - Essex Reviewed on: 9th September 2021

Great Service

Hi i joined animal friends after adopting a rescue cat, never had insurance before and always been lucky but there was something about this scamp that made me get him insured, he needed a big eye operation that AF sorted quickly and without any delay, and later got in a fight and needed x rays and antibiotics, only had him 18 months so thank goodness for AF been a godsend, friendly and efficient staff and no nonsense sorting payment. Have recommended to my friends, Reviewed on: 9th September 2021

Kindness and quality of the people

When my beautiful Burmese cat became ill and had to visit the pet hospital at Bristol they made it all so much easier to deal with thank you so much for your kindness Reviewed on: 9th September 2021

Great pet insurer

Always pay treatment with no quibble and love the Joli app they provide for initial consultations before paying vet fees and their top tip emails for keeping your pet healthy. Reviewed on: 9th September 2021

Very good company to deal with.

Really good at getting claims dealt with very quickly.easy claim form to fill in. Reviewed on: 9th September 2021

Best pet insurance company!

Best pet insurance company! Very reliable, helpful and friendly service. Reviewed on: 9th September 2021

Efficient and helpful

My little boy had surgery for a congenital elbow issue the whole process of claiming was dealt with smoothly, efficiently and without delay. So a very stressful time was handled with compassion Reviewed on: 9th September 2021

Easy Pet Insurance

Simple & easy to understand pet insurance which offers several types of cover to suit your needs & your pet. Reviewed on: 9th September 2021

Trustworthy and efficient

Very easy to set up new policy, I feel we are in good hands Reviewed on: 9th September 2021

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