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Animal Friends: Pet insurance reviews

Name: Pet insurance
Rating: 4.76 (644 reviews)

View other Animal Friends products

4.66

Based on 644 reviews, last reviewed 2nd Oct 2025

400% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Helpful, friendly and easy to understand information... Helpful, friendly and easy to understand information and policies. Reviewed on: 2nd October 2025

Latest lowest rating:

1

£50 a month premium got me £11 back on a £491 claim Be very very careful of the small print. Our dog had to be put down due to old age. Let me be clear that no amount of money could replace her. We didn... Read more Reviewed on: 29th September 2025

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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

Animal Friends Pet insurance reviews (644)

Review of the Animal Friends, Pet insurance:

Don't Do It

Before you consider taking out insurance with these thieves....stop....put your debit card down. Don't believe their "animal friends" nicey nicey name/image...these guys will whatever they can to not pay you the money you're owed. My dog has been left lame and in pain for nearly 2 months while I've had two different claims denied. I've now just had to bite the bullet and pay for it myself. I've had insurance with them for 4 years and never claimed a penny. Then when I need them... guess what, they try to wriggle out of paying and couldn't care less about your pet. Best advice I can give you is to direct debit the money you would pay to them monthly into a savings account and further down the line if/when you need it you will have a pot of money to at least lessen the burden Reviewed on: 2nd March 2021

Great Pet Insurance

Animal Friends insurance to me is the best around, I really feel they have your pets health & interests at the core of their values. Especially love the added bonus of the Joii Pet Care app that you get with the policy, I thankfully have only had to use this service once before and was a quick and easy diagnosis with one of the lovely vets they have on call. Always recommend Animal Friends to anyone that asks. Reviewed on: 7th August 2023

Cat insurance

Having three cats that have needed occasional treatment , Animal Friends Insurance have made it very easy to make a claim and really quick to fulfil - the funds were back in our bank account within one working day - excellent service Reviewed on: 6th August 2023

Advice and support 24/7

I recently had a very sick 11 year old Terrier to look after. It was a most worrying time, not knowing what was wrong with him and watching him grow less and less active and sad. After extensive tests in the vet hospital, and a lot of medication l was very relieved when most of the financial burden for the costs of his treatment was covered by his insurance with AF. Happy to say my dog is fully recovered and back getting up to mischief! Reviewed on: 6th August 2023

No hazzle

Easy to understand , easy to set up and use Reviewed on: 6th August 2023

Outstanding

I have owned dogs all my life and had them insured with many different insurers. I can honestly say that Animal Friends is by far the best! I feel the coverage is good, the communication very easy and I feel they are genuinely committed to the welfare of animals. I have never had an insurance company that actually pointed out to you what you can claim for. Excellent. Reviewed on: 6th August 2023

Professional service

Dependable,Consistent, straightforward service. Ready to help with any queries. Reviewed on: 6th August 2023

Always satisfied, never a hassle

I have been using Animal Friends for pet insurance for probably the best part of 20 years off and on. I have recommended them to family and friends because whenever I have needed to make a claim it is never a hassle. I have always been 100% satisfied with their assistance, support and attitude. Reviewed on: 6th August 2023

Animal Freinds

On the occasions I have had to speak phones are answered quickly. Staff are understanding and knowledgeable. Claims are settled promptly with no fuss. Reviewed on: 6th August 2023

Animal Friends were there when we needed them most

Animal Friends were there when we needed them most. Last Christmas, when my vet was closed for the festive season, my dog collapsed, one evening. I was very thankful for the benefit that Animal Friends offers, to connect up with a real vet, through their partners, Joii Pet Care. This was very quick, with little waiting. The vet was really great and looked at my dog through the screen to make an assessment and gave advice. I subsequently took my dog to the emergency vet, where he was seen. Thank you Animal Friends, I know that you are one of the only pet insurers who partner with vets who can provide this type of virtual service to pet owners. The subsequent insurance claim was straightforward and quick. I'll definitely be staying with Animal Friends! Reviewed on: 5th August 2023

Great service

Good value and reliable insurance for my two cats. Very easy claim process Reviewed on: 5th August 2023

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