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Animal Friends: Pet insurance reviews

Name: Pet insurance
Rating: 4.77 (641 reviews)

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4.73

Based on 641 reviews, last reviewed 5th Sep 2025

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Excellent Pet Insurance Had our Pet insurance for two cats with them for several years now and the renewal is always very fair and reasonable and the service and communicatio... Read more Reviewed on: 5th September 2025

Latest lowest rating:

1

Terrible Paid insurance for years. My dog was put to sleep recently - tried to claim of insurance & told not possible to claim as my dog was over 8yrs old !!! Reviewed on: 9th October 2023

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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

Animal Friends Pet insurance reviews (641)

Review of the Animal Friends, Pet insurance:

Don't Do It

Before you consider taking out insurance with these thieves....stop....put your debit card down. Don't believe their "animal friends" nicey nicey name/image...these guys will whatever they can to not pay you the money you're owed. My dog has been left lame and in pain for nearly 2 months while I've had two different claims denied. I've now just had to bite the bullet and pay for it myself. I've had insurance with them for 4 years and never claimed a penny. Then when I need them... guess what, they try to wriggle out of paying and couldn't care less about your pet. Best advice I can give you is to direct debit the money you would pay to them monthly into a savings account and further down the line if/when you need it you will have a pot of money to at least lessen the burden Reviewed on: 2nd March 2021

Gratitude

The staff are always understanding and helpful at all times. Reviewed on: 5th August 2023

Reasonable, reliable and right for me.

Have had several claims over the years both small and large. Payments have always been prompt and simple procedure is very efficient. Helpful and friendly staff if uou need to discuss anything. Reviewed on: 5th August 2023

Always there for you!

Only ever had to claim once and it was a dream. Thank you. Reviewed on: 5th August 2023

Woofing great insurance

They understand the value of our pets and appreciate what their care means to us. And they do this in a very fair, cost effective way. Reviewed on: 5th August 2023

Great insurer

Have a range of affordable options especially for older dogs and lots of great support such as the Joli online vets app which really helps you understand whether a visit to the vets is required. Reviewed on: 5th August 2023

Quick & easy

Quick and easy to file a claim, done through the vets themselves. Reviewed on: 4th August 2023

Reliable pet insurance at a good price

I have been with Animal Friends for many years now. They are efficient in dealing with claims and there is no delay at all in receiving payment now they have their new 'Pawtal' which means the vet sends the claim in for you. I love that they donate thousands to animal charities. Reviewed on: 4th August 2023

Never had a problem

Thankfully I have never had to claim, but their pet insurance prices are the cheapest around Reviewed on: 4th August 2023

Quick and easy

This company is quick and easy yo join and make a claim from, highly recommend Reviewed on: 4th August 2023

Fantastic!

I have been with Animal Friends for a number of years for different dogs that I have owned. I have found them to be a fantastic insurance company with realistic insurance prices and fantastic customer service throughout any claims which has helped take away some of the stress when my dalmatians were unwell. I would definitely recommend them! Reviewed on: 4th August 2023

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