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Animal Friends: Pet insurance reviews

Name: Pet insurance
Rating: 4.77 (641 reviews)

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4.73

Based on 641 reviews, last reviewed 5th Sep 2025

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Excellent Pet Insurance Had our Pet insurance for two cats with them for several years now and the renewal is always very fair and reasonable and the service and communicatio... Read more Reviewed on: 5th September 2025

Latest lowest rating:

1

Terrible Paid insurance for years. My dog was put to sleep recently - tried to claim of insurance & told not possible to claim as my dog was over 8yrs old !!! Reviewed on: 9th October 2023

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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

Animal Friends Pet insurance reviews (641)

Review of the Animal Friends, Pet insurance:

Don't Do It

Before you consider taking out insurance with these thieves....stop....put your debit card down. Don't believe their "animal friends" nicey nicey name/image...these guys will whatever they can to not pay you the money you're owed. My dog has been left lame and in pain for nearly 2 months while I've had two different claims denied. I've now just had to bite the bullet and pay for it myself. I've had insurance with them for 4 years and never claimed a penny. Then when I need them... guess what, they try to wriggle out of paying and couldn't care less about your pet. Best advice I can give you is to direct debit the money you would pay to them monthly into a savings account and further down the line if/when you need it you will have a pot of money to at least lessen the burden Reviewed on: 2nd March 2021

Thankful x

They have been such a help to me from email tips and advice to keeping my low monthly payments the same as always. I am very thankful to them. Reviewed on: 4th August 2023

faultless insurer - just what you need when you need it!

excellent communication, speed of claim-settling, reasonable monthly cost Reviewed on: 4th August 2023

Paw-fect Pet insurance

An excellent pet insurance policy, I have remained with animal Friends as I have a senior dog and want to ensure I have the best cover for him should I need it and the policy offered by Animal Friends ticks all the boxes. I love getting updates along with the monthly newsletter offering care and advice for my dog. The premium is reasonably priced for the cover I receive, highly recommended. Reviewed on: 4th August 2023

"Does what it says on the tin"

I have been using Animal Friends Pet Insurance for my dog for several years now. Fortunately I have not had any reason to make a claim on my insurance to this point but the cocer provided is second to none as well as having access to virtual veterinary advice via the Joli Pet app. This is invaluable because it provides free advice on many topics such as flea and tick treatment, grooming etc anmd several other other everyday pet ailments. I also receive quarterly emails from Animal Friends giving advice on a range of different topics - animal behavioural signs - for example. and an update on any new products which may have entered the animal market. I am very happy with animal friends and would have no hesitiation in recommending them to anyone looking for good pet insurance at a reasonable price. Reviewed on: 4th August 2023

Great pet insurance

5 dogs all covered with lifetime cover all for £40 a month best policy I've bought would highly recommend Reviewed on: 4th August 2023

Great Pet Insurance

I really love receiving the informative emails that are interesting and topical. Also, Animal Friends provide great cover for your pets. Would recommend to any pet owner. Reviewed on: 4th August 2023

Excellent Customer Service

Recently had to make a claim for my poorly furbie, was so easy and the money came through within a few days. Stress free, thank you! Thankfully Molly is doing great Reviewed on: 4th August 2023

Great pet insurance you can trust

I have been with Animal friends for a few years now and found making claims and being reimbursed costs back to be simple and stress free. It is also good to know that they are supporting charities along the way to. Good communication throughout and excellent newsletters full of information and support for your pets. Reviewed on: 4th August 2023

Reliable and great value

Both my dogs have been insured with Animal Friends for many years. They are great value and reliable. When making a claim, it was simple and quick and the payment came through immediately. I wouldn’t think of using anyone else. Reviewed on: 4th August 2023

Full Marks

An accident left our cat with a crushed paw requiring expensive surgery & ongoing care. Animal Friends have made direct settlement of the bills from the veterinary hospital & our local vet quickly & without quibble. Reviewed on: 4th August 2023

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