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ASDA Money: Pet Insurance reviews

Name: Pet Insurance
Rating: 1.62 (63 reviews)

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1.27

Based on 63 reviews, last reviewed 13th Jun 2025

No new 5 star reviews

in the past 90 days

63% decrease in 1 star reviews

in the past 90 days

10%

77%

Latest highest rating:

4

lengthy wait but otherwise good experience when our dog became ill we didn't hesitate authorising and paying for all the treatment, when it came to making a claim the process was simple enough.... Read more Reviewed on: 17th April 2023

Latest lowest rating:

1

What a complete rip off company and waste of space What a complete rip off company and waste of space Asda animal insurance is. I took out insurance in August 24, filled in my form and clearly stated m... Read more Reviewed on: 13th June 2025

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About this product

ASDA Money Pet Insurance reviews (63)

Review of the ASDA Money, Pet Insurance:

lengthy wait but otherwise good experience

when our dog became ill we didn't hesitate authorising and paying for all the treatment, when it came to making a claim the process was simple enough. I had read reviews and to be honest wasn't confident about any of the claims being paid out. we sadly lost our dog shortly afterwards. it took almost 2 months for the decision on the claims and all were paid out less excess etc. we did have our last claim which I hadn't bothered submitting however we did submit this. I had continued with paying the insurance as I read that this would need to be paid for the full year ( we, were paying monthly). the last claim alerted the insurers to our dogs passing. we received a lovely email sending their condolences, and a further email advising that they had taken care of cancelling the policy and a refund was on its way, again not what we, asked for or expected. yes the wait was long for the claims to be settled, however once the first one was done the rest were done In days, we hadn't chased these up much as to be honest we didn't really care by then, however, maybe if we had it would have been done quicker. Reviewed on: 17th April 2023

sda pet insurance is a terrible service I have been...

Asda pet insurance is a terrible service I have been waiting to get paid out from October and still waiting I would highly recommend you all shouldn't go eith this pet insurance Reviewed on: 3rd January 2025

Claimed 6 weeks ago phoned twice for update and sti...

Claimed 6 weeks ago phoned twice for update and still no update taking this further Reviewed on: 15th December 2024

A very poor service

We put a claim in in September when our dog had to have an emergency operation and on 4th October we're told by Asda pet insurance that an assessor would shortly be looking at our claim. It is now December 11th and we are still waiting for an assessor to look at our claim. In November I called to be told there is a back log and they had no idea when this would be looked at. Very poor service. We took out pet insurance for peace of mind. This month I will phone again in hope that we will be reimbursed. Would I recommend Asda pet insurance NO! I wish I had read the reviews before taking out insurance with them. I have never written a review before but feel the service is so poor I have to make others aware. Reviewed on: 11th December 2024

Still waiting for our claim to be accessed, the clai...

Still waiting for our claim to be accessed, the claim was made end of October 24 we are now December 24 and I’m still being told the claim is waiting to be accessed even though I’m informed they have all the information they need, constantly told there is a backlog. When reading the reviews this seems to be a pattern and no doubt the people working for customer services read from the same scripted nonsense. They can’t give you any timeline as it changes every time you have to call. I called after 4 weeks and was told it can take up to six, call after 6 weeks and I’m told it’s still waiting to be accessed. Terrible! They take your money no problem but when you need to claim you’re just fobbed off. Reviewed on: 10th December 2024

Avoid at any cost

Awful customer service and the continue to say information hasn’t been received even it has been sent 3 times and confirmed receipt after calling them to then cancel your claim and have to start again. people take out insurance for reassurance, I have spent a lot of my hard earned money on my pet who unfortunately had stood in glass and needed an op. I’m still waiting 3 months later to even get the ball rolling trying to claim any of what I spent back, wishful thinking. I pay £45 a month Amesbury would honey honestly recommend not opting for an insurance company based on price, it’s not worth your time or the hassle. Reviewed on: 13th November 2024

Absolutely shocking establishment!

Absolutely shocking establishment!! This lot haven’t got a clue and will keep giving excuses- once/ if my money ever gets refunded I will be taking my custom else where! AVOID Reviewed on: 28th October 2024

DO NOT TOUCH ASDA PET INSURANCE ITS ABYSMAL

2 years in a row they took too much money off me and eventually refunded me. My dog has an injection every month the claim goes in the same day at present I’m waiting for the last 3 claims. I’m tired ringing and emailing. My other dogs are with a good company and the difference is unbelievable. My advice don’t touch Asda with a barge pole it’s nothing but stress they are totally useless! Reviewed on: 10th October 2024

TOTALLY UNSCRUPULOUS

Policy said £500.00 benefit for death from ANY Cause. When our wee 13 year old Yorkie had to be put down due to paralysis of all limbs they declined to honour it it. Reviewed on: 9th October 2024

Such a long wait for claims to be processed.

Such a long wait for claims to be processed. I suppose you get what you pay for. Unfortunately can't change company now I have made a claim. Definitely won't be using them again and don't recommend them. Reviewed on: 27th June 2024

pathetic pet insurance

I have Asda pet insurance, my dog was I’ll in February and while the claim submission process by the vet was easy, nearly two months on there is no sign of being paid out, I phoned to see what was happening and they said there is a big backlog and the assessor has not even begun to look at my claim, utterly ridiculous, will be leaving the first chance I get Reviewed on: 25th April 2024

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