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ASDA Money: Pet insurance reviews

Name: Pet insurance
Rating: 1.76 (68 reviews)

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1.72

Based on 68 reviews, last reviewed 24th Dec 2025

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

10%

74%

Latest highest rating:

5

From start to finish the call handling was fabulous... From start to finish the call handling was fabulous especially tom whom I spoke with twice, From starting my claim to settling the funds. Amazing than... Read more Reviewed on: 17th December 2025

Latest lowest rating:

1

DO NOT BUY A POLICY WITH ASDA PET INSURANCE! My poor dog underwent elbow dysplasia surgery in June 2025. My claim of just short of £3.5k was submitted on the same day by the vet surgery. I quickl... Read more Reviewed on: 24th December 2025

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About this product

Asda Money pet insurance is available for dogs and cats.

Choose from different types of pet insurance cover, from lifetime to time limited. You can choose a level of cover to suit you and your budget.

Asda Money pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Asda Money before, you can also leave a review and share your experience.

ASDA Money Pet insurance reviews (68)

Review of the ASDA Money, Pet insurance:

Unacceptable delays in claims settlement

My cat had treatment 0n 15/16 October 2024 and a claim submitted on 1 November 2024. Here we are halfway through January 2025 and apparently my claim is "in the queue to be assessed". Despite sending several emails asking for an update I only ever received an automated reply saying they would respond in 3 - 5 working days (for that read NEVER!) I finally made contact via the online chat which is where I was given the "we are very busy at the moment and apologise for the delay" excuse by the unfortunate customer "service" person. I do not recommend this insurer and as soon as my claim is resolved I'll be cancelling both this and my dog's insurance policy with ASDA Money. I have also lodged a complaint about the delay and the very poor communication, although I doubt it will make any difference! Reviewed on: 17th January 2025

Extremely POOR pet insurance.

Extremely POOR pet insurance. My pet was put to sleep in November and radio silence from Asda despite chasing. took over 3 months to pay the invoice from my vets (this was after several calls from myself chasing - they ignored ALL emails from my vets and myself asking where the money was!) even when paying the invoice they did not pay the whole thing and refused to share what was missing on the payment. A terrible experience and I will NEVER ever use them again. Reviewed on: 12th February 2024

Premium increase of 100%

I have an ageing spaniel and paid £1600 insurance last year, and has cause to make 1 claim, to which they paid £434. Just received my renewal and it has increased by 100% to £262 per month, yes that’s right, per month! the sad thing is, is that they tell you it’s because you’ve had a claim and you won’t get cover anywhere else. Needless to say, insurance now cancelled Reviewed on: 5th February 2024

worst experinece every for a £100 claim waited over...

worst experinece every for a £100 claim waited over thre month for a simple vets visit Reviewed on: 22nd January 2024

ASDA Money Pet insurance is the worst

ASDA Money Pet insurance is the worst I've ever had to deal with Reviewed on: 18th January 2024

Nothing decent about them

It's been 6 weeks since I have put a claim in but still not getting anything back from them. I phoned up and I have been told it will be another 10-20 working days before they can do anything about it so that could be 10 weeks before you could get your claim back. I would never recommend this insurance company to anyone. If I could give no stars then I would have done it. Reviewed on: 11th December 2023

Check the small print!!

Took 10 weeks to say they only insure up to £1500 for cruciate ligament surgery. My dogs operation was £4500. There's not a vet in the UK that would do it for £1500, so cover is totally inadequate Reviewed on: 3rd December 2023

Delays and so far Non payment of routine claim

Not worth getting involved with...I made a relatively small claim back in August as my dog had a kidney infection that required a vet visit, some tests and some medication. I filed all the required documentation and sent it in to ASDA but hear nothing for about 6 weeks...followed up multiple times and got some vague excuses. Today its December and now they are saying that they are asking my vet for more information (no details of what) - if they dont get it they say they will cancel the claim, if they do get it they say it will restart the whole claim process. At this stage, I accept that it's a scam and have not renewed with them for this year and moved to John Lewis instead. They are a joke...avoid. Reviewed on: 30th November 2023

AVOID AVOID AVOID

And if you can't avoid - please please read every bit of documentation they give you, and everything on their website and links. Absolute charlatans who delay delay delay then don't pay on a technicality. I am a responsible dog owner who wouldn't dream of not having the right cover for my loved one - but with this policy, I may as well have not had any insurance at all. So best advice, if you really really have to use them, please read absolutely everything as they will get out of paying. Reviewed on: 6th November 2023

Do not use!

It took them three weeks to respond to my claim, I received no confirmation email so had to call and check they had received it. When they did reply, they said I hadn’t filled out one of the pages (I had). I replied letting them know that I’d completed it, and have received no response since. That was three weeks ago. Do not bother, what a waste. Reviewed on: 9th October 2023

Worse pet insurance ever

Whatever you do don't take Asda pet insurance out. It is absolutely useless, ridiculous caps on certain surgeries, and customer service from hell .Don't waste your money go with someone else (infact anyone else will be better).....you'll thank me believe me Reviewed on: 24th July 2023

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