Write a review

Go to business site

ASDA Money: Pet insurance reviews

Name: Pet insurance
Rating: 1.76 (68 reviews)

View other ASDA Money products

1.72

Based on 68 reviews, last reviewed 24th Dec 2025

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

10%

74%

Latest highest rating:

5

From start to finish the call handling was fabulous... From start to finish the call handling was fabulous especially tom whom I spoke with twice, From starting my claim to settling the funds. Amazing than... Read more Reviewed on: 17th December 2025

Latest lowest rating:

1

DO NOT BUY A POLICY WITH ASDA PET INSURANCE! My poor dog underwent elbow dysplasia surgery in June 2025. My claim of just short of £3.5k was submitted on the same day by the vet surgery. I quickl... Read more Reviewed on: 24th December 2025

Read all reviews See your review

About this product

Asda Money pet insurance is available for dogs and cats.

Choose from different types of pet insurance cover, from lifetime to time limited. You can choose a level of cover to suit you and your budget.

Asda Money pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Asda Money before, you can also leave a review and share your experience.

ASDA Money Pet insurance reviews (68)

Review of the ASDA Money, Pet insurance:

Unacceptable delays in claims settlement

My cat had treatment 0n 15/16 October 2024 and a claim submitted on 1 November 2024. Here we are halfway through January 2025 and apparently my claim is "in the queue to be assessed". Despite sending several emails asking for an update I only ever received an automated reply saying they would respond in 3 - 5 working days (for that read NEVER!) I finally made contact via the online chat which is where I was given the "we are very busy at the moment and apologise for the delay" excuse by the unfortunate customer "service" person. I do not recommend this insurer and as soon as my claim is resolved I'll be cancelling both this and my dog's insurance policy with ASDA Money. I have also lodged a complaint about the delay and the very poor communication, although I doubt it will make any difference! Reviewed on: 17th January 2025

Appalling

Took well over a month for claim to be settled, Asda Pet Insurance had actually had our claim forms for two weeks before deciding they needed further info from the emergency vet and they sent us a "if info is not received within 30 days claim will be closed" extremely threatening but as they were not asking us to provide further info but actually a third party being the emergency vet why employ such a threatening tone, the emergency vet replied to them immediately so then Asda decided they needed further info again but from out own vet, again the same thirty days threatening email and again it was a third party they were contacting for further info, not us, I cannot understand why the claims handler upon reviewing our claim failed to see further info was required from TWO different sources and request ALL info at SAME time, this would certainly seem like common sense which is something quite clearly in very short supply at Asda Pet Insurance, I complained about this unnecessary delay in requesting information and received a very abrupt response basically saying I had no right to complain about the assessor asking for info from one source one day and another source the next day, they have also seen fit to deduct £146.00 from our claim stating it was over "the £100 emergency vet fee" this is despite our young dog being treated on Saturday night and being told by the vet that if he continued to be sick or worsen in anyway we had to take him back, he did continue to worsen overnight so we had to take him back the following day, being a Sunday, we were following medical advice yet Asda seem to think they know better, in summing up there is a good reason why they are cheap, they are neither competent nor in anyway bothered about even attempting to offer even a modicum of customer service, AVOID !!!!!!!! Reviewed on: 5th July 2023

Robbing bastards

Totally joke. Paid 400 and get back 37 after 4 months of calling and writing emails. Absolute bad service and very bad quality. AVOID AVOID Reviewed on: 3rd July 2023

lengthy wait but otherwise good experience

when our dog became ill we didn't hesitate authorising and paying for all the treatment, when it came to making a claim the process was simple enough. I had read reviews and to be honest wasn't confident about any of the claims being paid out. we sadly lost our dog shortly afterwards. it took almost 2 months for the decision on the claims and all were paid out less excess etc. we did have our last claim which I hadn't bothered submitting however we did submit this. I had continued with paying the insurance as I read that this would need to be paid for the full year ( we, were paying monthly). the last claim alerted the insurers to our dogs passing. we received a lovely email sending their condolences, and a further email advising that they had taken care of cancelling the policy and a refund was on its way, again not what we, asked for or expected. yes the wait was long for the claims to be settled, however once the first one was done the rest were done In days, we hadn't chased these up much as to be honest we didn't really care by then, however, maybe if we had it would have been done quicker. Reviewed on: 17th April 2023

Avoid at all cost

A claim submitted in November 2022 and am writing this review in April 2023 still hasnt been paid. I am absolutely disgusted how incompetent this company is at this time especially grieving after loosing my poor dog, let alone having countless telephone conversations to no satisfaction whatsoever. They have actually paid the complete wrong vet practice and are refusing to pay my own vets until they get the money back from them… in the mean time passing my personal details to a complete stranger. This case has now been logged with the financial services ombudsman and am in the process of contacting the broken information commissioners office because of their breach in GDPR. Please avoid this pet insurance at all cost. Completely digusted. Reviewed on: 12th April 2023

Worst Insurer ever

Worst Insurer Ever, I had to make a claim for my dog it has now been three months and I have still not been paid out or received any notification from Asda Insurance it has caused me great hardship I wish I had never insured with them. Be very careful do not use this company. Reviewed on: 8th March 2023

cheapest not always the best

claimed declined, pointed out some random piece of small print! Reviewed on: 16th December 2022

Read the T&C Very carefully !!

You’ll see the website says it covers a certain amount of vet fees (5k in my case) but then when you come to claim you’ll find there are lots of conditions where they have a very low limit. This is not clear when you are buying and some of their limits are hidden when you view on line. Yes they are cheap….. but there is a good reason for this. I would avoid and pay the extra and go with a reputable company. Reviewed on: 29th November 2022

Takes over 5 weeks to pay out

Would not have used Asda if I knew it would take this long to receive claim back. Luckily the vet fees were not over £300 I would dread to think if the vet fees were higher and didn’t have the funds to pay straight away. Will not be renewing. Reviewed on: 31st August 2022

Disgusting company

I had 2 of my 5 dogs insured with them for over 10 years and did not make 1 claim on either policy. I sadly had to put to sleep my old boy after tests etc showed a diagnosis of liver cancer. When trying to claim for the vet bill I incurred for these tests I was informed they would be offsetting the remainder of his policy premiums for the 9 months until the next renewal against the claim if I proceeded with it. This meant instead of me being able to meet my financial liability to my vet I would end up owing them money also. I have checked with the insurers for my other 3 dogs and been assured this is not standard practice. This company is morally bankrupt. I have paid them for 2 policies for 10 years without 1 claim on either and they expect me to pay to insure a deceased animal against vet bills for a further 9 months. I am left with no alternative than to not proceed with the claim and pay the vet bill myself. Reviewed on: 25th August 2022

The worst insurance company we have ever dealt with Vets dont recommend them

So, we made a huge mistake in using this company for our vet insurnace, even though we got warned not to use them. I thought people were being silly with the negative reviews but its all true. We made one claim with this company for £500. We paid excess of £100, and then it took such a long time for them to settle the bill with the vets. They were chased for the bills. Eventually after putting ourselves through a lot of stresss after we lost our dog, they then refused to pay £173 of the vets bill which shocked ourselves and our vets. Our vets don't understand what they are playing at. They claim they pay you out when you lose your dog due to illness, do not believe them. They offered us £30 for the loss of our dog even though they claim they offer £1,500 I would not use this company for any type of insurance. Reviewed on: 12th June 2022

Do you have a different ASDA Money product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Pet Insurance
from Admiral 4.29 from 13 reviews
Pet Insurance
from Covermypet.co.uk 2.05 from 24 reviews
Pet Insurance
from Howden 0.00 from 0 reviews

Want to see more from ASDA Money?

Personal Loans
from ASDA Money 5.00 from 24 reviews
Critical Illness
from ASDA Money 5.00 from 1 reviews
Life Insurance
from ASDA Money 5.00 from 1 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub