Write a review

Go to business site

Aviva: Car insurance reviews

Name: Car insurance
Rating: 3.7 (553 reviews)

View other Aviva products

3.70

Based on 553 reviews, last reviewed 20th Feb 2026

95% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

50%

23%

21%

Latest highest rating:

5

Aviva for Value Aviva were the cheapest quote for renewing my car insurance by far Reviewed on: 22nd January 2026

Latest lowest rating:

1

I had an accident a woman hit me in the parking lot... I had an accident a woman hit me in the parking lot in the side of the car I contacted Aviva and they didn't do anything about it and they don't do it... Read more Reviewed on: 20th February 2026

Read all reviews See your review

About this product

Aviva provides award-winning car insurance for UK customers.

Aviva car insurance covers you against the cost of accidents, damage and theft. The cover you get and how much for, is down to the level of insurance you choose. Aviva also offer car insurance for electric and hybrid vehicles.

Aviva car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Aviva before, you can also leave a review and share your experience.

Aviva Car insurance reviews (553)

Review of the Aviva, Car insurance:

Great insurance , great customer service

Great insurance , great customer service Reviewed on: 23rd August 2024

Not used but easy to contact

They have always been easy to contact, if we need to make amendments or renew, don't wait to long on the phone or can deal with online quickly Reviewed on: 31st August 2019

Easy and Comprehensive

Easy to understand the quote process and knowing what was covered. Decent premiums and good online management Reviewed on: 21st August 2019

All good so far

Didn’t have a great experience many years ago. Since the name change it’s all good so far hopefully. Reviewed on: 16th August 2019

Great service and value

Good customer service easy to deal with Reviewed on: 5th August 2019

Fantastic

Fantastic experience with Aviva customer service is second to none I couldn’t recommend them enough! Reviewed on: 4th August 2019

Experience of using Aviva

I have consistantly used this company for many years now as a very satisfied customer. Despite the many offers, deals etc promoted by other insurance companies and comparision websites, it is clear that on further investigation I have found this company to be the most economically competative, welcoming and well-informed staff that are easily accessable if and when communication may be required. Reviewed on: 1st August 2019

Good all round

Good all round product and customer service offering. Reviewed on: 1st August 2019

Shocking customer service!!

What a joke of a company!!! Beware if you ever get into an accident with one of their customers, shocking customer service no compassion in regards to the victim only money! As soon as a bad offer for your written off car is given they off hire a courtesy car and leave you in total distress! You have to call them as they simply do not return calls! Bring back good old fashioned Customer service with company’s that care about individuals. Rant over but don’t use Aviva Reviewed on: 26th July 2019

Incident

Extremely slow at chasing up claims, with little communication with garage. Reviewed on: 26th July 2019

Effortless and friendly

My car insurance was due and I have had problems with internet connection,however I had friendly and sympathetic help on the landline and the insurance certificate arrived by post two days later and oh yes ,they were one of the most competitive around ! Reviewed on: 25th July 2019

Do you have a different Aviva product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Motorbike insurance
from Bikesure 1.25 from 70 reviews
Car insurance
from Santander 3.32 from 21 reviews
Vehicle breakdown insurance
from Cover My Breakdown 1.24 from 12 reviews

Want to see more from Aviva?

Lifetime Mortgage
from Aviva 5.00 from 3 reviews
Landlord Insurance
from Aviva 4.50 from 3 reviews
Pet Insurance
from Aviva 3.82 from 12 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub