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Aviva: Car Insurance reviews

Name: Car Insurance
Rating: 3.82 (507 reviews)

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3.66

Based on 507 reviews, last reviewed 7th Nov 2024

4600% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

50%

23%

20%

Latest highest rating:

5

Helpful staff on the phone, and great online applica... Helpful staff on the phone, and great online application experience and iPhone app. Reviewed on: 7th November 2024

Latest lowest rating:

1

My motorhome was damaged whilst in for it's MOT, Avi... My motorhome was damaged whilst in for it's MOT, Aviva are their insurers through their broker. The damage occured in December 2024 and the matter is ... Read more Reviewed on: 4th September 2024

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About this product

The Aviva car insurance reviews on Smart Money People come from drivers like you. We’ve got hundreds of genuine Aviva car insurance reviews to help you decide if Aviva is the right company for your needs, budget, and vehicle.

With over one million customers, Aviva is one of the largest UK car insurance providers, with policies spanning different vehicle types and various levels of cover. Your car insurance is an ongoing financial commitment, and provides important protection should an unfortunate incident occur, so it really is worth taking the time to make an informed decision. Our reviews on Aviva car insurance cover everything from multi car insurance, to electric car insurance, to young driver policies, so you’re sure to find some that are relevant to you.

And remember, if you've used Aviva before, you can also leave a review to help other drivers. Not sure what to write about? Share your experiences on customer service, or setting up a policy, or give your thoughts on whether it’s good value for money. You may also want to offer details on how efficient the claims process was for example. Don’t forget to include what kind of policy you’ve taken out too; this is all really valuable information for drivers doing their research.

Smart Money People is the UK’s largest financial services review site. Together, we can help to increase trust and transparency in financial services. Read or write an Aviva car insurance review below.

Aviva Car Insurance reviews (507)

Review of the Aviva, Car Insurance:

Great insurance , great customer service

Great insurance , great customer service Reviewed on: 23rd August 2024

Helpful, polite, no long wait times

Helpful, polite, no long wait times Reviewed on: 8th August 2024

as if my loss, their gain.

as if my loss, their gain. they want to paint metal panels and give me a car that lose value but they pretend being deaf. Reviewed on: 22nd July 2024

Aviva Car insurance - customer service needs addressing

Car insurance with Aviva was easy to sign up to, however when a third party hit my parked car and I had no way of tracking them as the cctv showed the car speeding but can't read the car reg number. I had to chase Aviva to claim the damage, each step I had to follow up as not had updates. Eventually all dealt with and my 9yrs no claims bonus affected, down to 3yrs - when I was not in the vehicle (parked vehicle) the customer advisers were arrogant and unhelpful. Was stressful as my car was a right off and now my insurance will be impacted for 5yrs or so! Aviva company seems to be great however the agents handling claims need further training and compassion! Reviewed on: 13th June 2024

Just wast of time the don't care a but there...

Just wast of time the don't care a but there customer Reviewed on: 17th May 2024

SaltyDriver

Secure and steady, good experience Reviewed on: 15th April 2024

Motor claim 16 months

TERRIBLE handling of a motor claim. Sept 2022 car reversed into me, damaged to their car, none to mine. Reported & advised they will handle everything and get in touch as often it ends a 50:50 claim without witnesses. Reassured that they will contact for more detailed info and progression of claim. If I didn’t hear from them it was likely the other party didn’t make a claim or I’m not ‘at fault’. They would fight my case. ZERO calls, emails, letters re above in 16 months. No issue or claims noted with 2023 renewal. Just renewing 2024….. ….fast forward to April 2024. Random email stating that my NCD is affected and above claim was ‘fault’ and this will affect my upcoming renewal costs and NCD. Long call later, seems they closed the case late Dec 2023. 2 letters on system Nov 2023 offering me an opportunity to dispute blame that we not actually sent (their system shows this too). Despite this, no follow up/chasing. 19 months and I’m the one now chasing! Claims employee very sympathetic and apologised many times for very poor handling of case, lack of communication, lack of chasing the claim on my behalf and the complete absence of opportunity to expand my evidence/case in a contemporaneous manner to give fair process (that’s now too late). They confirmed that there was no representation on my part by AVIVA against the third party. Livid is an understatement. I’ve been a loyal customer for many years. Raised as a complaint, but have I little faith in their ability and integrity. I’m the one left with a reduction in NCD years and increased premium costs. Stay well away. Reviewed on: 8th April 2024

Aviva raised my premium by 50% without justification.

Aviva raised my premium by 50% without justification. Despite no claims and a decade of loyalty, they neglected my request to cancel the policy two weeks before renewal and proceeded to renew it anyway. Upon contacting them again to cancel, they levied a significant cancellation fee. I am deeply dissatisfied with Aviva's practices and will be transferring all my insurance elsewhere. I cannot in good conscience recommend them to anyone. The helpdesk operator intentionally kept me on hold for 20 minutes in an attempt to dissuade me from pursuing my complaint regarding the cancellation fee Reviewed on: 3rd April 2024

Pretty easy to deal with when making a claim

Pretty easy to deal with when making a claim - processed everything quickly. Reviewed on: 2nd April 2024

DO NOT INSURE THROUGH AVIVA

I had a car accident on the 6th of October 2023, I lodged a claim on the 20th of October 2023. It is now the 28th of March 2024 nearly a full 6 months have passed and Aviva refuse to respond or progress my claim. DO NOT INSURE THROUGH AVIVA Reviewed on: 28th March 2024

Plsss don't do car insurance with the company You wi...

Plsss don't do car insurance with the company You will have a lot of headache. Reviewed on: 2nd March 2024

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